ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.Textline Integrations
Gmail + ServiceNowCreate records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
It's easy to connect ServiceNow + Textline without coding knowledge. Start creating your own business flow.
Triggers when a new record is created.
Triggers when a record is update.
Triggers when a new contact message is created.
Creates a new record in a table.
Update a old record in a table.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
ServiceNow can be integrated with Textline to send out scheduled bulk text messages to customers and other groups. This integration can be done by adding a new trigger to ServiceNow which will launch a program that sends the service request details to Textline for sending out the scheduled bulk text messages to the customers.
Integration of ServiceNow and Textline can prove beneficial in a number of ways:
It helps in sending the details related to a service request to customers before they can reach out to the customer support. It helps in reducing the wait times of customers while reaching out to the customer support. It helps in increasing the response rate from customers. It reduces the number of phone calls from customers. It saves customers from spending extra time waiting for a response from customer support. It can be used to send out updates about any changes or issues in an ongoing service request. Customers can be notified about any change or update in the service request they have placed through this integration. It enables customers to receive notifications about any update or change in the service request they need to fplow up on. It allows customers to fplow up on the status of their service request by sending out text messages to customer support. It enables customers to receive updates about any change or issue in the service request they placed earlier.
The integration of ServiceNow and Textline can prove beneficial in a number of ways like it helps in sending the details related to a service request to customers before they reach out to the customer support, it helps in reducing the wait times of customers while reaching out to the customer support, it helps in increasing the response rate from customers and it reduces the number of phone calls from customers and so on.
The process to integrate ServiceNow and Textline may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.