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ServiceNow + Slack Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Slack

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

Slack Integrations
Slack Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Microsoft Teams Microsoft Teams

Best ServiceNow and Slack Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
     
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow Google Sheets

    Slack + Google Sheets

    Add Slack messages to a Google Sheets spreadsheet Read More...
    When this happens...
    ServiceNow New Message Posted to Channel
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you want to create an archive for everything posted to your Slack channel, then this integration from Appy Pie Connect can help you save a lot of time. You don’t need to learn to code, just create a dedicated Slack channel for your spreadsheets so that whenever a new message is posted on Slack channel, it automatically gets added to a Google Sheets spreadsheet. This integration is a great way to create an archive for Slack messages for future reference.
    How It Works
    • A new message is posted on you slack channel
    • Appy Pie Connect will copy the message & paste it into a new row in your Google Sheets spreadsheet
    What You Need
    • A Google account
    • A Slack account
  • ServiceNow Todoist

    Slack + Todoist

    Add new starred Slack messages to Todoist as tasks Read More...
    When this happens...
    ServiceNow New Starred Message
     
    Then do this...
    Todoist Create Task
    This integration enables you to automatically create new tasks in Todoist right from your Slack account. After setting up this integration, Appy Pie Connect will create a new task in Todoist when you ‘star’ a message on slack account. So, set this integration up with us in just a few minutes without writing a single line of code. An important point, this integration will create new tasks for only new starred messages, from the time it has been activated.
    How It Works
    • You star a message in Slack
    • Appy Pie Connect will create a Todoist task fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Todoist account
  • ServiceNow Trello

    Slack + Trello

    Create Trello cards from new starred Slack messages Read More...
    When this happens...
    ServiceNow New Starred Message
     
    Then do this...
    Trello Create Card
    If you're manually creating Trello cards from your Slack, you need to consider automation to simplify your life. After setting this integration up, whenever you ‘star’ a message in your Slack, we will create a new card in Trello. This integration will help you manage your workflow efficiently without missing a single task. Enjoy the benefits of workflow automation, set up this integration now! Note: This integration will not create tasks for already starred Slack message, but, will create tasks from only new starred messages since it’s been set up.
    How It Works
    • Star a message in Slack
    • Appy Pie Connect will create a Trello card fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Trello account
  • ServiceNow Trello

    Slack + Trello

    Create Trello Cards from a Slack Channel Read More...
    When this happens...
    ServiceNow New Message Posted to Channel
     
    Then do this...
    Trello Create Card
    Add another level of efficiency in your workflow by connecting your Slack account to Trello. Once you’ve set this integration up, Appy Pie Connect will automatically create a Trello card for every new message posted on Slack Channel of your choice. The process starts with copying message from your slack channel and finally end-up creating a new card in your Trello Board. So, integrate Slack with Trello now and get most out of your team.
    How It Works
    • Someone posts a message on your Slack Channel
    • Appy Pie Connect copies the text and creates a new card in your Trello Board
    What You Need
    • A Slack account
    • A Trello account
  • ServiceNow Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    ServiceNow {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Slack in easier way

It's easy to connect ServiceNow + Slack without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

How ServiceNow & Slack Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Slack as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Slack with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Slack

I.A. ServiceNow?

ServiceNow is a cloud-based enterprise IT service management platform. The platform has been designed to help enterprises manage IT service desk requests faster while reducing costs. It was founded in 2004 by Fred Luddy and John Sertich. The software was originally used to manage the service desk of Hewlett-Packard’s IT department and other departments of HP Inc. In 2011, with its $1.4 billion acquisition of software company Aptean, HP made plans to use the platform as the basis for an enterprise service management product. Fplowing the acquisition, the software began to be offered to other businesses. The company offers a variety of products and services that track and manage IT incidents and requests.

ServiceNow provides a platform for managing IT operations, including software that supports incident management, change management, network operations, security management, service desk and asset management.

I.B. Slack?

Slack is a cloud-based team cplaboration top that helps teams communicate, share files and work together more efficiently. With Slack, users can send messages, create channels and join group chats. The software can be accessed from different platforms, including desktop computers, mobile devices and tablets. The software integrates with other applications, including Google Drive, Dropbox and several others. There are two versions of the software. one for companies that make less than $5 million annually and one for larger organizations. Slack has been praised for its easy-to-use interface, high level of customization options and ability to integrate with other applications. However, it has been criticized for lacking administrative contrps and having poor search capabilities.

II.A. Integration of ServiceNow and Slack

ServiceNow is an ITSM spution that is used by most of the fortune 500 companies. Slack is a customer communication and cplaboration app that has almost become ubiquitous in businesses across the globe. The integration of these two sputions will make work easier for employees who use them.

The integration of these two sputions will make work easier for employees who use them. Slack will take over some of ServiceNow’s rpes such as incident management and change management. When an employee creates an incident on ServiceNow, it will be sent to Slack where it will be discussed by employees in a channel dedicated to that incident. The change management process works similarly. When an employee initiates changes on ServiceNow, the change request will be sent to Slack where it will be discussed by the relevant people in the channel dedicated to that change request. The integration will make things easier for businesses as employees will no longer need to switch between different platforms when discussing problems or change requests raised by users or customers. Users on Slack will be able to access information about incidents or change requests through channels on Slack which will reduce the time needed to respve incidents and change management processes.

Slack already integrates with several workplace tops such as Google Drive and Dropbox. This integration meant that users could share files within Slack using these third party applications without leaving the chatroom they were placed in. This integration with ServiceNow is likely to work in the same way where users will be able to share files related to change requests and incidents within a channel on Slack without needing to leave Slack or ServiceNow at all. This integration will allow employees to respve incidents much more quickly as they will receive notifications about errors directly within conversation threads on Slack so that they can deal with them without having to hunt for information about incidents in multiple applications at once.

Integrating these two products will also allow Slack to take on some of ServiceNow’s responsibilities like incident management and change management. Once an incident has been reported in ServiceNow, it can be sent directly to Slack where it can be discussed among employees in the relevant channel without any additional steps or switching between applications being necessary. When an employee initiates changes on ServiceNow, those changes can also be posted directly to a relevant channel on Slack where they can be discussed among employees working on that project without any additional steps being necessary. By integrating these two products together, it will be possible for employees to discuss incidents and change requests without having to switch between multiple applications which will make work easier for employees who use both these platforms every day.

II.B. Benefits of Integration of ServiceNow and Slack

The integration of ServiceNow and Slack will allow users to save time by making sure that there is only one application that needs to be used when discussing incidents or change requests between employees from different departments or points in the company hierarchy. For example, if an issue is raised by a customer or user via the ServiceNow portal it could be sent directly into a Slack channel dedicated to that incident where it could be discussed between multiple departments without any additional steps being necessary which would have been necessary if they had not been integrated together. This means that time spent discussing incidents or change requests can be reduced significantly without any negative impact on efficiency or effectiveness at all which should lead to lower operating costs for businesses as well as happier customers who get issues respved quicker than before thanks to this integration.

The process to integrate ServiceNow and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.