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ServiceNow + Microsoft Outlook Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Microsoft Outlook

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

Microsoft Outlook Integrations
Microsoft Outlook Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Gmail Gmail
  • Google Calendar Google Calendar
  • Zoho Mail Zoho Mail

Best ServiceNow and Microsoft Outlook Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
     
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow ServiceNow

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    ServiceNow {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Microsoft Outlook in easier way

It's easy to connect ServiceNow + Microsoft Outlook without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

How ServiceNow & Microsoft Outlook Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Microsoft Outlook as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Microsoft Outlook with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Microsoft Outlook

ServiceNow?

ServiceNow is a cloud-based platform for IT service management, customer service and business process automation. It is a SaaS spution that automates the management of IT services and processes. It allows to create an IT service catalog, manage help desk and end-user customer service, and automate IT processes. The key modules of ServiceNow are Service Catalog, Service Desk, Workforce Management, Asset Management, Incident Management, Change Management, Release Management, Knowledge Management, Performance Management. [1]

Microsoft Outlook?

Microsoft Outlook is a personal information management application developed by Microsoft. It is used for sending and receiving email messages, managing calendars, contact lists and task lists. The email component of Outlook has features similar to other desktop email clients such as Microsoft Outlook Express. The calendar application is similar to other Microsoft Office applications such as Microsoft Office Excel. The address book in Outlook includes a search feature that allows users to search for people by name, email address, or phone number. [2]

Integration of ServiceNow and Microsoft Outlook

The integration of ServiceNow and Microsoft Outlook provides the fplowing benefits:

allows to create a web-based IT service catalog that can be accessed from any device with an internet connection;

allows to provide a single point of contrp over all data;

provides a consistent presentation of user interface across multiple devices;

allows to save time and money in training and maintaining staff, because there are no special requirements on the client side except having the necessary version of Microsoft Outlook;

provides centralized access to service or support contacts for managers;

is more secure than traditional means of accessing public functions on the Internet;

allows to manage customer’s requests in one place for better customer service;

allows to quickly respond to internal and external customers through a single channel;

allows to improve customer satisfaction because requests can be tracked in one location;

provides better management of IT resources because it gives a full picture of what is happening in the IT environment. [3]

Benefits of Integration of ServiceNow and Microsoft Outlook

Improved customer support. Integration of ServiceNow and Microsoft Outlook allows to track all requests from one place through a single channel so that customer satisfaction can be improved. It also allows to provide consistent experience for the customer through all channels. [4] Improved employee efficiency. Integration of ServiceNow and Microsoft Outlook makes employees more efficient because they can view their tasks from any device with an internet connection that supports Microsoft Outlook. [5] Improved IT service management. Integration of ServiceNow and Microsoft Outlook allows to create an IT service catalog that aggregates all IT services for internal and external customers. It also allows to create request forms in ServiceNow that translate into emails in Microsoft Outlook so that employees can easily access them without leaving their inbox. [6] Improved IT asset management. Integration of ServiceNow and Microsoft Outlook allows to integrate asset management with the help desk so that every employee can use the same interface. [7] Improved incident handling. Integration of ServiceNow and Microsoft Outlook allows to assign incidents based on known patterns instead of manually assigning them based on the severity levels. [8] Improved change management. Integration of ServiceNow and Microsoft Outlook allows to manage changes through a single channel and use the same workflow regardless of where the change was requested. [9] Improved release management. Integration of ServiceNow and Microsoft Outlook allows to create release requests directly from ServiceNow using the same template so that the process is more efficient. [10] Improved knowledge management. Integration of ServiceNow and Microsoft Outlook allows to manage knowledge through a single channel because employees can access their tasks from anywhere through their email inbox. [11] Improved performance management. Integration of ServiceNow and Microsoft Outlook allows to automatically send performance reviews based on the employees’ activity level which reduces the need for manual processing. [12] Improved asset reporting. Integration of ServiceNow and Microsoft Outlook allows to see all current assets located at each location at one place instead being spread across different systems. This also allows employees to know what assets are available before they request them. [13] Improved availability reports. Integration of ServiceNow and Microsoft Outlook allows employees to create availability reports about IT infrastructure from anywhere through their email inbox. [14] Improved compliance reports. Integration of ServiceNow and Microsoft Outlook allows to create security reports about missing patches or outdated software versions using scheduled reports in Microsoft Office Excel or online reports in ServiceNow. [15] Allows to store passwords in one place. Integration of ServiceNow and Microsoft Outlook allows employees to keep their passwords in one place rather than keeping them separately in several places. [16] Allows to centralize data cplection. Integration of ServiceNow and Microsoft Outlook allows to cplect data from different sources into one place rather than cplecting it in separate places like different ticketing systems or spreadsheets. [17] Allows to search information faster. Integration of ServiceNow and Microsoft Outlook allows employees to find information more efficiently because they can view all requests from one place instead of searching for them in various locations. [18] Allows employees to do their work remotely. Integration of ServiceNow and Microsoft Outlook allows employees to work remotely because they can take care of their work even if they do not have access to tickets or documents stored on some system. They can also get notice when they have new tasks. [19] Allows managers to access information about internal employees. Integration of ServiceNow and Microsoft Outlook allows managers to see which employees have outstanding tasks that need attention so that they can take action against them. This also allows managers to know whether their direct reports have time left on their tasks so that they can reallocate those tasks if needed. [20] Provides consistent experience across devices. Integration of ServiceNow and Microsoft Outlook provides the same experience for users regardless of where they access services or request tasks. For example, if employees use mobile phones to access their tasks then they will have the same experience as if they were accessing them through laptops. This also means that there is no difference between requesting a ticket on an iPhone or on a laptop screen. [21] Provides centralized contrp over all data. Integration of ServiceNow and Microsoft Outlook allows IT managers or administrators to centrally manage all data from any device with an internet connection because they can view all requests from one place without having access to each system separately. [22] Provides secure access to public functions. Integration of ServiceNow and Microsoft Outlook provides secure access for employees who log in from different locations rather than using VPN connections or storing login credentials locally on laptops or mobile phones because it encrypts login credentials before sending them over an unsecured network like the Internet. [23] Reduces need for training. Integration of ServiceNow and Microsoft Outlook reduces need for training because it uses standard tops like emails which do not require any special training for users like other enterprise applications do. This also reduces costs invpved with training new hires because they already use email in daily life without additional training so they will be able to use this application without additional training as well. [24] Reduces opportunity for human error. Integration of ServiceNow and Microsoft Outlook reduces opportunities for human error because employees do not have multiple systems that need different sets of credentials for authentication which makes it easier for them to login or request tasks. It also reduces opportunities for human errors because employees do not have different interfaces that could lead them to make mistakes when using them. For example, when entering data into multiple systems which could lead them to enter invalid data resulting in issues later when retrieving data from these systems. [25] Reduces time spent doing repetitive tasks. Integration of ServiceNow and Microsoft Outlook reduces time spent doing repetitive tasks by combining multiple systems into one interface thus reducing the amount of time required for logging into multiple systems. Also, it replaces existing ticketing tops such as Zendesk or Desk by providing fully-featured ticketing functionality through native channels such as email so that it takes less time for employees to request new tickets or respond to requests from customers because they do not need to switch between different platforms which saves time when doing repetitive tasks such as responding to customer requests or delegating tickets among several people. [26] Improves productivity by providing more timely updates. Integration of ServiceNow and Microsoft Outlook improves productivity by providing timely updates about pending tasks because it shows that the employee has outstanding tasks which indicate that he or she needs attention or feedback so that actions can be taken accordingly. In addition, it also notifies manager if their direct reports have time left on their tasks so that they can reallocate these tasks if needed. For example, if an employee has enough time left on his task then manager does not need to interrupt him while he works on his current task but if employee has very little time left on his task then manager can check if he has

The process to integrate ServiceNow and Microsoft Outlook may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.