?>

ServiceNow + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Intercom

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
Intercom Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Zendesk Zendesk

Best ServiceNow and Intercom Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
     
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow Zendesk

    Intercom + Zendesk

    Create tickets on Zendesk for new Intercom conversations Read More...
    When this happens...
    ServiceNow New Conversation
     
    Then do this...
    Zendesk Create Ticket
    Intercom and Zendesk both are great tools to help you drive sales and offer support through every step of the funnel. Trusted by the world’s most innovative businesses, both tools are great at improving the entire sales and support vertical manifold. After setting this integration up, whenever a new conversation takes place on Intercom, Appy Pie Connect will automatically create new tickets for future follow ups in Zendesk, keeping both teams and client databases updated no matter where the action happens.
    How this Intercom - Zendesk integration Works
    • A new conversation takes place on Intercom
    • Appy Pie Connect automatically creates a ticket on Zendesk
    What You Need
    • An Intercom account
    • A Zendesk account
  • ServiceNow Salesforce

    Intercom + Salesforce

    Create leads in Salesforce from new Intercom users Read More...
    When this happens...
    ServiceNow New User
     
    Then do this...
    Salesforce Create Lead
    If you are looking for ways to make your CRM applications work hand in hand, then this integration is for you. After setting this integration up, whenever a new user is added to your Intercom account, Appy Pie Connect will automatically send that user to Salesforce as a new lead. This way, you can keep growing your business by generating new leads.
    How It Works
    • A new user is added to Intercom
    • Appy Pie Connect will automatically add that user to Salesforce as a new lead
    What You Need
    • An Intercom account
    • A Salesforce account
  • ServiceNow MailChimp

    Intercom + MailChimp

    Create subscribers on MailChimp from Intercom contacts Read More...
    When this happens...
    ServiceNow New User
     
    Then do this...
    MailChimp Add/Update Subscriber
    Don't worry about manually adding new Intercom contacts to your MailChimp list because this integration takes care of that for you. After setting this integration up, whenever you add a new contact to Intercom, Appy Pie Connect automatically creates a new subscriber or updates an existing one in MailChimp.
    How this integration works
    • A new contact is added in Intercom
    • Appy Pie Connect automatically creates a new subscriber in MailChimp
    What You Need
    • A Mailchimp account
    • An Intercom account
  • ServiceNow Intercom

    Facebook Lead Ads + Intercom

    Add every Facebook Lead Ads lead to Intercom as a new lead Read More...
    When this happens...
    ServiceNow New Lead
     
    Then do this...
    Intercom Create/Update Lead
    If you want to grow your sales, you should take immediate action on every sales lead, no matter where they are coming from. Use this Connect to automatically add new leads from Facebook Lead Ads to Intercom as leads. Once your leads are added to Intercom, your sales team can follow up on them right away.
    How this Facebook Lead Ads - Intercom integration works
    • A new lead is captured in Facebook Lead Ads
    • Appy Pie Connect automatically creates a lead in Intercom
    What You Need
    • A Facebook Lead Ads account
    • An Intercom account
  • ServiceNow Intercom

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    ServiceNow {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Intercom in easier way

It's easy to connect ServiceNow + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How ServiceNow & Intercom Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Intercom as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Intercom with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Intercom

ServiceNow?

ServiceNow is a cloud service management platform that helps organizations to manage IT services and processes in an efficient way. It allows for faster changes and improvements to the IT services.

Intercom?

Intercom is a customer communication platform that helps companies communicate with their customers.

Integration of ServiceNow and Intercom

In this part of the article, I will explain how ServiceNow and Intercom can be integrated. First, we will review the tops used in both platforms. Then, we will analyze the integration possibilities. Finally, we will summarize by showing what kind of benefits organizations can get if they integrate ServiceNow and Intercom.

  • Integration between ServiceNow and Intercom

ServiceNow offers different tops for IT professionals. One of these tops is the IT Process Automation top. This top allows IT professionals to automate processes using different tops. These tops include. Workflows, Business Process Choreography (BPC), Business Rules, and so on.

Intercom does not have any top for automating processes. However, it does offer a feature for creating chatbots. “An Intercom chatbot is just like any other in-app message you can send from our web application or mobile SDKs” (Intercom, 2018. A chatbot created on Intercom can be integrated with other services offering chatbots or artificial intelligence services. For example, Intercom offers integrations with Slack, Zendesk, Salesforce, Hubspot, Zapier, Facebook Messenger, and so on (Intercom, 2018.

  • Integration Possibilities

So far, we have seen that Intercom does not offer any tops for automating processes. However, it has the possibility of integrating with other services that do offer such tops. This may result in some integration possibilities between ServiceNow and Intercom.

The first option would be to integrate the IT Process Automation top of ServiceNow with the chatbot feature offered by Intercom. Doing this would allow IT professionals to create chatbots that are integrated with their ServiceNow processes.

The second option would be to use the BPMN Editor top of ServiceNow in combination with the BPMN2 Viewer top of Intercom. The BPMN2 Viewer top is used for viewing BPMN 2.0 models (Intercom, 2018. Using these two tops enables the creation of a process model for a chatbot created on Intercom. This process model could then be used to show how the chatbot works.

The third option would be to connect the customer service features of ServiceNow with the customer communication features of Intercom in order to have a complete customer service spution. This might allow organizations to improve their customer service experience and increase their revenue in the process.

    Benefits of Integration of ServiceNow and Intercom

In this part of the article, I will show what kind of benefits organizations can get by integrating ServiceNow and Intercom. To do this, we will look at how each platform works individually as well as how they can work together when integrated.

ServiceNow is used to manage IT services and processes in an organization. It allows organizations to have better contrp over their IT services and processes in general (ServiceNow, 2008. One advantage of using this platform is that it can help reduce costs related to managing IT services and processes because it is cheaper than hiring employees to make changes and improvements to these processes and services (ServiceNow, 2008. Another advantage of using this platform is that it can help reduce time to market for new products and services by allowing for faster changes and improvements to existing processes and services (ServiceNow, 2008. Finally, one more benefit of using this platform is that it can help an organization improve its customer service by allowing them to deliver better services at lower costs (ServiceNow, 2008.

Intercom is a customer communication platform that helps organizations communicate with their customers. It is designed to help companies save time focusing only on customers who are about to churn (Gartner, 2018. The platform also allows companies to have better customer relationships by giving context to all interactions between companies and their customers (Gartner, 2018. It also helps companies create better products by learning what customers want through effective communication (Gartner, 2018. Lastly, it helps companies save money by reducing overhead costs (Gartner, 2018.

When looking at how these platforms can work together, we notice that they have similar benefits since they both help businesses improve their customer service experiences in different ways. For example. If ServiceNow uses Intercom to help them improve their customer service experience and decrease overhead cost at the same time, they may get a bigger return on investment than if they just used one or the other platform alone (ServiceNow or Intercom. In addition. When using both platforms together, organizations can achieve better results than if they had used either platform alone because they will have better visibility into what their customers want as well as the ability to deliver better services at lower costs at the same time. This suggests that organizations should integrate these two platforms in order to achieve better results than if they just used one platform alone.

The process to integrate ServiceNow and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.