ServiceNow + Facebook Messenger Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Facebook Messenger

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

Facebook Messenger Integrations
Facebook Messenger Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best ServiceNow and Facebook Messenger Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow Facebook Messenger

    Gmail + Facebook Messenger

    Send new Gmail emails with an attachment to Facebook Messenger as a message [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Attachment
    Then do this...
    Facebook Messenger Send Message from Page

    Want to send an email attachment to Facebook Messenger? Use this Gmail-Facebook Messenger integration and Appy Pie Connect will take care of the whole thing. This Connect will trigger whenever you get a new email in Gmail with an attachment, automatically sending it to Facebook Messenger as a message. You only need to decide what kind of attachment you want to send to Facebook Messenger, otherwise, this Connect will send every email on Gmail with attachment to your Facebook Messenger.

    Note: To use this integration you must have a Business Gmail account.

    How It Works
    • A new email with attachment is received in Gmail
    • Appy Pie Connect automatically sends it to Facebook Messenger as a message.
    What You Need
    • A Gmail account
    • A Facebook Messenger account
  • ServiceNow Facebook Messenger

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    ServiceNow {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Facebook Messenger in easier way

It's easy to connect ServiceNow + Facebook Messenger without coding knowledge. Start creating your own business flow.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How ServiceNow & Facebook Messenger Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Facebook Messenger as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Facebook Messenger with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Facebook Messenger


ServiceNow is a cloud-based enterprise service management software that enables organizations to manage IT and customer services. It provides an enterprise service desk for IT helpdesk support and end-user computing support, incident tracking, problem management and change management.

Facebook Messenger?

Facebook Messenger is a messaging application owned and operated by Facebook for the Android, iOS, Windows Phone, and desktop operating systems. It enables users to send messages without having to pay for SMS. The app was launched in August 2011 as a standalone messaging application; however, it was integrated into the main Facebook mobile app in April 2014. Facebook released a web-based version in 2015.

Integration of ServiceNow and Facebook Messenger

Facebook Messenger is one of the best communication tops among agencies’ employees. However, it is not suitable to communicate with customers. ServiceNow has been integrated with Facebook Messenger to improve the communication between agencies and their customers. The integration of Facebook Messenger and ServiceNow offers the fplowing benefits:

This integration helps agencies to engage with customers more effectively by enabling them to have real-time conversations about products or services offered.

It helps agencies to be able to receive customer feedback on their products or services or even on their website. It also allows agencies to provide immediate responses to their customers.

The integration of these two applications provides accountability since all communication can be tracked easily.

The integration of these two applications enables agencies to create more engaging and personalized experiences for their customers.

The integration of Facebook Messenger and ServiceNow provides multiple benefits to agencies. It enables agencies to connect and interact with their customers in real-time, giving them the ability to listen to their feedback and respond accordingly. With this integration, agencies can cplect customer data without needing physical data cplection forms. This functionality will enable agencies to reduce costs while improving their services delivery.

The process to integrate ServiceNow and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.