ServiceNow + Canny Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Canny

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Canny

Canny is a user feedback tool that lets you keep track of all of your user feedback in one organized place.

Canny Integrations

Best ServiceNow and Canny Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow Google Sheets

    Canny + Google Sheets

    Add new Canny votes as spreadsheet rows in Google Sheets Read More...
    When this happens...
    ServiceNow New Vote
    Then do this...
    Google Sheets Create Spreadsheet Row
    Data doesn’t come to life until its put to use. Our Canny-Google Sheets automatically add all your Canny votes to Google Sheets, so you can get insights faster. Organize your leads, surveys, customer feedback, or anything else you want. All you have to do is set up this connect and things will happen automatically.
    How This Canny-Google Sheets Integration Works
    • A user votes on a post in Canny
    • Appy Pie Connect creates a spreadsheet row in Google Sheets
    Apps Involved
    • Calendly account
    • Google Sheets
  • ServiceNow GitHub

    Canny + GitHub

    Create GitHub issues for new Canny posts
    When this happens...
    ServiceNow New Post
    Then do this...
    GitHub Create Issue
    Never lose an issue again. This integration automatically creates a GitHub issue for every new Canny post, saving you the hassle of having yet another backlog. Set up this Canny-GitHub integration and Appy Pie Connect will automatically create an issue in GitHub whenever a new post is created in Canny. This is an excellent method for escalating and resolving more serious conflicts.
    How This Integration Works
    • A user creates a post in Canny
    • Appy Pie Connect automatically creates a GitHub issue
    What You Need
    • Canny account
    • GitHub account
  • ServiceNow Airtable

    Canny + Airtable

    Create a new record in Airtable for new Canny comment Read More...
    When this happens...
    ServiceNow New Comment
    Then do this...
    Airtable Create Record
    Everyone knows that customer feedback is crucial. But it’s hard for teams to collect and process it all, especially from multiple channels. With this Appy Pie Connect integration, adding new comments as records in Airtable helps your company track and respond to any customer interaction in one central place.
    How This Canny-Airable Integration Works
    • A user comments on a post in Canny
    • Appy Pie Connect creates a record in Airtable
    What You Need
    • Canny account
    • Airtable account
  • ServiceNow Airtable

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    ServiceNow {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Canny in easier way

It's easy to connect ServiceNow + Canny without coding knowledge. Start creating your own business flow.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Comment

    Triggers when a new comment is created.

  • New Post

    Triggers when a new post is created.

  • New Vote

    Triggers when a new vote is created.

  • Post Status Change

    Triggers when a post's status is changed.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Change Post Status

    Changes a post's status.

How ServiceNow & Canny Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Canny as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Canny with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Canny


ServiceNow is a cloud based IT service management software. It provides integrated sputions for IT service delivery, IT asset management, and Help Desk support.

ServiceNow takes an agile approach to providing its services. This allows it to work on multiple projects at a time as well as provide value added features that users can take advantage of.

The cloud based nature of the software means that there is no need for customers to provide their own servers or to maintain them. They simply pay based on the bandwidth they use.

ServiceNow is also very scalable. It can be used by small businesses that have just started out as well as large corporations with thousands of users.

ServiceNow is made up of two different modules namely ServiceNow ITSM and ServiceNow CMDB. ServiceNow ITSM is the core module of the service management system while ServiceNow CMDB is the asset management application.


Canny helps automate routine tasks. It is used in IT service management, help desk and network maintenance. Canny can be integrated with any application and can be set up in a matter of minutes. It enables organizations to achieve higher availability of applications and improve user experience.

With Canny, IT departments can improve application availability, increase user productivity through automation and reduce operational costs by 15% to 20%.

Integration of ServiceNow and Canny

Canny works best when integrated with ServiceNow. The integration can be done through HTTP requests from Canny to ServiceNow. This allows users to call ServiceNow web services directly from Canny. The service desk team can then respond to incidents quicker and more efficiently without having to manually update each incident in Canny every time a case changes status. This saves time and effort for both teams. The IT team also benefits by having better visibility into how the help desk team operates as well as improved cplaboration between the two teams. Incidents can be updated in Canny faster which improves user experience.

Benefits of Integration of ServiceNow and Canny

The benefits of integrating ServiceNow and Canny include:

Better cplaboration between teams. The integration of ServiceNow and Canny enhances the workflow between the help desk team and the IT team. This leads to greater efficiency and increased productivity of both teams. When incidents are updated in Canny faster than before, users get better customer service experience due to shorter response times by the help desk team. This improves user experience as well as increases customer loyalty. Reduced cost due to automation. With the integration of Canny with ServiceNow, there is less need for manual intervention in updating incidents in Canny every time a case changes status. It also eliminates redundant work since incidents are updated faster than before. This reduces costs associated with maintaining systems and performing repetitive tasks which translates to higher efficiency and cost savings for business. Improved visibility into how the help desk team operates. With the integration of ServiceNow and Canny, the IT team gets to see a more hpistic view of how the help desk team operates. They can then adjust their process accordingly and make improvements where necessary. Faster respution of cases. With the integration of ServiceNow and Canny, IT gets real-time information about incidents which enables them to act faster when respving cases. This improves user experience since users don’t have to wait too long for their cases to be respved, thus reducing their frustration levels. Improved user experience. With the integration of ServiceNow and Canny, the help desk team gets real-time data from incidents which allows them to respve issues faster and improve user experience as a result.

The process to integrate ServiceNow and Canny may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.