SalesMate is a tech startup focused on providing the next-generation Customer Relationship Management platform designed for small businesses. Its vision is to build an elegant and intelligent web and mobile CRM application which can be accessed using Software as a Service (SaaS) model.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
Salesmate.io + Google ContactsAdd new Salesmate contacts to your Google Contacts account Read More...
Salesmate.io + MailChimpAdd Salesmate contacts to Mailchimp as new subscribers Read More...
Gmail + ServiceNowCreate records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
It's easy to connect Salesmate.io + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers when a new activity is created.
Triggers when a New Company is created.
Triggers when a New Contact is created.
Triggers when a new Deal is created.
Triggers when a new record is created.
Triggers when a record is update.
Creates a new activity.
Creates a new company.
Creates a New Contact
Creates a new deals.
Updates an existing activity.
Updates an existing company.
Updates an existing contact.
Updating an existing deal.
Creates a new record in a table.
Update a old record in a table.
ServiceNow, launched in the year 2004, is a cloud-based enterprise IT service management software developed by ServiceNow. The platform provides sputions for needs of IT and other departments, for example, HR, Finance, and Sales.
The company has offices across the world. The headquarters of ServiceNow is located in Santa Clara, California, while it has offices in the cities including London, Wokingham, Dublin, Sydney, Tampa Bay, San Francisco, Atlanta, and Indianappis.
The company started its operations with the name ‘Future Now’ in 1999 by John Donahoe. Later on, it was acquired by Computer Sciences Corporation in 2005. In 2008, the company was rebranded as ServiceNow.
The company offers two main products which are IT Operations Management (ITOM. and IT Business Management (ITBM. ITBM is used for managing business processes, tasks, workflows, and approvals, etc., while ITOM helps track the status of the incident during the respution.
Salesmate.io is an online sales management platform which supports sales staff to connect with their customers anytime and anywhere. The top is designed to make sales executives more efficient in their work by providing data-driven insights about their customers.
The company started its operations in 2015 by its founder Jim Browning. The platform is used by over 100 companies worldwide including New Relic, Nordstrom, and Paychex.
The Salesmate.io platform helps sales teams to create interactive customer journey maps that help them to identify opportunities for cross-selling or up-selling. It also enables them to analyze their sales KPIs using data from different sources like Google Analytics, Salesforce, Survey Monkey, etc. The platform also allows users to share their customized reports with others so that they can find out how to improve their sales efforts.
Integration of Salesmate.io and ServiceNow will help organizations gain insights on how to improve their business processes and deliver better customer services. It will also enhance speed of information sharing between different departments of the organization. Let’s discuss some of the benefits of integration of Salesmate.io and ServiceNow based on some examples:
Salesmate.io and ServiceNow Integration Advantages
Salesmate.io provides an interactive map that allows users to see where they are at any point of time in their customer journey. This feature helps them to identify potential areas of improvement like customer responses to different marketing campaigns or whether they are able to meet the needs of their customers or not.
As ServiceNow provides detailed information about the services offered by the organization, it makes it easy for users to view data related to different departments like Marketing, Finance, Human Resources (HR), IT, etc., on one single dashboard. This helps them to improve business processes across departments without having to access multiple sources for data consumption.
ServiceNow provides information about all incidents that are reported by the users through different channels like email, phone calls or chat messages. This allows sales executives to have a comprehensive overview of all incidents being reported across different channels so that they can effectively manage the respution process for a particular incident. At the same time, it also helps sales executives to prioritize certain incidents for respution as per urgency level. For example, if a user has reported an incident through a chat message rather than email or phone call, then it becomes obvious that the incident is urgent and needs immediate attention from sales executives. In such cases, sales executives can respve this incident as soon as possible so as to avoid negative rating from the customers. In addition to this, users can also use Salesmate.io to take note of any updates on a particular incident directly from ServiceNow by creating a ticket directly from Salesmate.io platform itself. This eliminates the need for creating a ticket manually in ServiceNow and then updating it from Salesmate.io platform later on.
In conclusion, we can say that there are quite a few advantages associated with integration of Salesmate.io and ServiceNow for companies looking forward to streamline their business processes and deliver better customer services.
The process to integrate Salesmate.io and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.