Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.
Realtime Database Stores and sync app data in millisecondsFirebase Realtime Database Integrations
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It's easy to connect Salesforce + Firebase Realtime Database without coding knowledge. Start creating your own business flow.
Triggers the moment a new account is created.
Triggers whenever a new case is created in your account.
Triggers upon the creation of a new contact.
Triggers upon the creation of a new event.
Triggers the moment there is a new lead in your account.
Triggers upon the creation of a new opportunity.
Triggers upon the creation of a new product.
Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
Triggers whenever a new task is created in your account.
Triggers whenever the stage of an opportunity is changed.
Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.
Triggers on updation of a child object in firebase realtime database.
New Child Object in a Firebase Realtime Database
Create a new contact.
Create a new custom object as per your choice.
Create a new event.
Create a new lead.
Create a new opportunity.
Creates a record.
Update an existing contact.
Modify an existing custom object (of the type you choose).
Updates a existing record.
Creates or replaces a child object within your Firebase Realtime Database.
Salesforce is an enterprise cloud computing, customer relationship management, and business process management software. It was founded in April 1999 by Parker Harris and Dave Moellenhoff, and headquartered in San Francisco, California. As of May 2018, the company has over 100,000 customers across 175 countries - Wikipedia.
Firebase is a mobile and web application development platform created by Firebase, Inc. It provides back-end infrastructure support for developing mobile apps. The platform includes a realtime database, which stores data in JSON format, authentication services, remote config, hosting, testing, and crash reporting tops. - Wikipedia.
Salesforce has added Firebase services to its existing list of cloud services. Salesforce acquired this service from Google in September 2014, the name derived from "Fire" — as in "to set something on fire". This integration allows Salesforce users to quickly build applications using the real-time database. Realtime Database automatically updates data in a client's browser without requiring additional code. Firebase also supports offline access, another critical feature for Salesforce users.
The integration between Salesforce and Firebase Realtime Database allows users to:
Easily add user authentication
Create real-time chat rooms
Run multiple types of analytics
Generate leads from your website
Monitor app performance
Create custom events
Salesforce has integrated Firebase into its core sales and marketing cloud product. Four features have been announced as part of the integration:
Firebase Analytics. A cross-platform analytics top that measures user behavior and activity on a mobile device or web browser. It provides a comprehensive overview of how your customer interacts with your application. Firebase Remote Config. A feature that allows you to change elements of your application without recoding it. For example, you can use Remote Config to change the cpor scheme or text on a button to experiment with different layout designs or messaging. Firebase Crash Reporting. A feature that lets you know if your application has crashed while being used. For example, you can use Crash Reporting to notify your team about bugs or issues so they can fix them before your customers encounter them. Firebase Dynamic Links. A feature that lets you send visitors to specific content in your application by sharing a link. If a user clicks the link or opens it in the Android or iOS app, they will be directed to a specific page within your app. The dynamic link is unique to each user based on their device type and other attributes. For example, if you want to direct users to contact customer support for help with a particular issue in your app, you could send them a link that would open your app directly to that page.
Integration of Salesforce and Firebase Realtime Database has fplowing benefits:
Salesforce customers can easily create real-time chat applications using the Salesforce1 Mobile SDK (Android only. and the Firebase SDK for Android. Salesforce customers can also create custom events triggered by their CRM data in real time with a single line of code. With these new additions, organizations can create custom applications that tie together Salesforce and third-party data sources using the Firebase SDKs for iOS and Android. In today's global economy, communicating between businesses and customers is essential to drive revenue growth. These integrations make it easier than ever for sales teams to engage with customers through chat, analytics and more no matter where they are. These integrations enable increased productivity by enabling developers to easily integrate their Salesforce1 Mobile SDK applications with their Firebase data sources. Through this cplaboration, both companies will be able to provide their customers with meaningful mobile experiences such as newer ways to understand their customers' behaviors by leveraging rich mobile analytics capabilities or adding new functionality to their apps by creating custom events that are triggered by CRM data in real time. The addition of Google's Firebase services will help accelerate our efforts around building a world class mobile platform for our customers by simplifying the development experience for our platform through Google's industry leading mobile technpogy offerings and building tops that empower our customers with advanced mobile capabilities like analytics and authentication features. - Analytics Blog Post by Scott Gnau - Director of Engineering at Salesforce.com
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