Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.
Monitor any keyword in real-time and receive filtered, organized and prioritized informationMention Integrations
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It's easy to connect Salesforce + Mention without coding knowledge. Start creating your own business flow.
Triggers the moment a new account is created.
Triggers whenever a new case is created in your account.
Triggers upon the creation of a new contact.
Triggers upon the creation of a new event.
Triggers the moment there is a new lead in your account.
Triggers upon the creation of a new opportunity.
Triggers upon the creation of a new product.
Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
Triggers whenever a new task is created in your account.
Triggers whenever the stage of an opportunity is changed.
Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Create a new contact.
Create a new custom object as per your choice.
Create a new event.
Create a new lead.
Create a new opportunity.
Creates a record.
Update an existing contact.
Modify an existing custom object (of the type you choose).
Updates a existing record.
Creates a new alert
Salesforce is a customer relationship management (CRM. software used by companies for their business. It helps in automating business processes of the company. It connects with all departments and functions of the organization. It has different modules to manage sales, marketing, service, support, etc. Salesforce also implements social media marketing (SMM. Mention is a social media monitoring top and it provides the feature of tracking brand mentions on multiple social media channels such as blogs, news, forums, videos, podcasts, Twitter, Facebook, Google+ and Instagram. Salesforce and Mention can be integrated to track brand mentions on social media.
Many organizations are using Salesforce to implement social media management. Salesforce can be integrated with Mention for tracking brand mentions on social media. By integrating Salesforce and Mention organizations can reduce their overall cost of managing social media channels as well as can generate more leads.
Companies that are using Salesforce can reduce their overall marketing costs by integrating Salesforce and Mention. If the companies are using different tops or not integrated their systems then it is very difficult for them to track each customer engagement and how many customers they are engaging at the same time. From the information cplected from Mention, Salesforce can show the exact number of people engaging with the brand in real-time. It will save time and money of the company.
Brand reputation is very important for any company and it should be maintained at all times. Mention helps in reducing the brand damage by showing the number of negative mentions about the brand on social media platforms. Using this information, Salesforce can plan its strategy to handle negative posts by taking immediate action against them or ignoring them. In this way, it will not damage the company’s brand name.
If a customer mentions your brand on social media then he/she is interested in your product. So if you are not able to engage with this potential customer, then you are losing a great opportunity to convert this lead into a sale. On the other hand, if you are engaged with this potential customer then you get an opportunity to convert this lead into a sale. Salesforce can track how many potential leads are converting into sales which will ultimately increase the sales revenue of the company. It also shows the exact number of leads generated from the social media engagement which will help companies in planning their digital marketing strategy and accordingly allocate budget for digital marketing campaigns.
The process to integrate Salesforce and Mention may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.