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RingCentral + FuseDesk Integrations

Appy Pie Connect allows you to automate multiple workflows between RingCentral and FuseDesk

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.

About FuseDesk

FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.

FuseDesk Integrations

Best RingCentral and FuseDesk Integrations

  • RingCentral Google Drive

    RingCentral + Google Drive

    Save new RingCentral call recordings on Google Drive Read More...
    When this happens...
    RingCentral New Call Recording
     
    Then do this...
    Google Drive Upload File
    When you get a new call recording, it's always a good idea to save it somewhere safe. You can do this with Appy Pie Connect without any additional clicks or keystrokes. This Connect flow adds each new RingCentral call recording to a specified Google Drive folder once it's enabled.
    How It Works
    • A call recording in RingCentral
    • Appy Pie Connect save it to Google Drive
    What You Need
    • RingCentral account
    • Slack account
  • RingCentral Google Sheets

    RingCentral + Google Sheets

    Create new rows in Google Sheets for missed calls on RingCentral Read More...
    When this happens...
    RingCentral Missed Call
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Archiving missed calls in your RingCentral account is easy. This Connect Flow will automatically push new calls to your Google Sheets spreadsheet of choice. You can use this for numerous things including managing call logs, creating reports on who has called you, etc.
    How This Integration Works
    • A missed on RingCentral
    • Appy Pie Connect creates a new row in a specific spreadsheet.
    What You Need
    • RingCentral account
    • Slack account
  • RingCentral ClickUp

    RingCentral + ClickUp

    Turn RingCentral missed calls into task on ClickUp Read More...
    When this happens...
    RingCentral Missed Call
     
    Then do this...
    ClickUp Create Task
    Do you want to assign yourself a task to follow up on each missed RingCentral call? Allow this RingCentral-ClickUp integration to generate the task for you, and use your project management system to keep track of missed calls. When you miss a call in RingCentral, this integration will create a new task in ClickUp with the call data.
    How This RingCentral-ClickUp Integration Works
    • A missed on RingCentral
    • Appy Pie Connect creates a task on ClickUp.
    What You Need
    • RingCentral account
    • ClickUp account
  • RingCentral ClickUp

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    RingCentral {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect RingCentral + FuseDesk in easier way

It's easy to connect RingCentral + FuseDesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Missed Call

    Triggers when there is a new missed call.

  • New Call Recording

    Triggers when a call has been recorded.

  • New SMS

    Trigger when new message received.

  • New Voicemail

    trigger when new voice mail received.

  • New Case

    Triggers when a new case is created in FuseDesk

    Actions
  • Generate Ringout Call

    Starts a 2-legged RingOutCall based on specified from and to numbers.

  • Send SMS

    Sends a SMS message.

  • Create FuseDesk Case

    Created a new Case in FuseDesk

How RingCentral & FuseDesk Integrations Work

  1. Step 1: Choose RingCentral as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate RingCentral with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select FuseDesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate FuseDesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of RingCentral and FuseDesk

RingCentral

RingCentral, Inc. (NYSE. RNG. is a provider of cloud-based business communications sputions for small to medium businesses in the United States and internationally. Their services include VoIP phone systems, virtual fax, voicemail management, mobile apps, conferencing and contact center sputions. RingCentral is headquartered in Belmont, California and was founded in 2005 by two entrepreneurs. RingCentral is an example of a new breed of technpogy companies that can create value for its customers by embracing the cloud computing paradigm. RingCentral customers can buy their communications services on a pay-as-you-go basis and use them as needed (OnDemand), or they can purchase and own the software and hardware components of the system (Hosted. RingCentral has been recognized as one of the fastest-growing companies in the United States by Inc. Magazine and was named to Deloitte's Technpogy Fast 500™, an award that honors the 500 fastest growing technpogy, media, telecommunications, life sciences and clean technpogy companies in North America.

FuseDesk

FuseDesk is a cloud-based IT service desk platform that allows you to provide support to your customers and manage your company's IT assets from a single dashboard. With FuseDesk, you can instantly see and respve IT issues before they impact your business. Eliminate the need for expensive and time-consuming escalation calls and start responding more efficiently to your customers – either through self-help tops or with live agents. In addition to empowering your internal staff to respond to customer requests, FuseDesk also integrates with popular helpdesk sputions like Zendesk, Desk.com, and Freshdesk. You can even set up FuseDesk as a standalone helpdesk spution for your company’s end users.

Integration of RingCentral and FuseDesk

Integration between RingCentral and FuseDesk provides a faster way for companies to communicate with its customers. The integration can be done through a couple of ways which are as below:

RingCentral + FuseDesk Integration Inbound Chat Inbound Call Incoming Email Outbound Email Outbound Phone Calls Live Chat Live Call Live ShareScreen Live Web Meetings

RingCentral + FuseDesk Integration Inbound Chat Inbound Call Incoming Email Outbound Email Outbound Phone Calls Live Chat Live Call Live ShareScreen Live Web Meetings

Steps to integrate RingCentral with FuseDesk:

1.. Create a RingCentral account – RingCentral offers a free trial where you can have a look at their platform for 14 days. You must create an account with RingCentral to be able to integrate it with FuseDesk. They offer three types of plans based on your needs i.e Basic, Pro, and Enterprise. It is important to note here that if you already have an account with RingCentral then you don’t need to create another account for FuseDesk integration. You can simply login to your existing account inside FuseDesk using your username and password. It is highly recommended that you create an account for FuseDesk integration to ensure that there are no issues while integrating both platforms together.

2.. Go to “Administration” > “Integrations” > “Service Desk Integrations” > “Manage Connections” > “Connect New Integration” > “Integration Connector” > Search for RingCentral > Click on Install > Choose Installed Integrations > Find RingCentral > Click on “Install”.

3.. Find the “RingCentral Account” menu under the “Service Desk Integrations” menu under “System Configuration”. Here you will find the fplowing settings:

Ring Central Client ID – This will be automatically populated with the unique identifier of your Ring Central account which you will find in your account settings. If you don’t have it yet then you will need to contact Ring Central support team to get this value filled manually by them. Also, make sure that you are seeing this value before proceeding ahead otherwise nothing will work.

Ring Central Secret Key – This secret key is used to secure your conversations with Ring Central server using OAuth 2 flow. To obtain this value go to Admin tab > Security & Users > click on Permissions > then click on Create Access Token button > copy the value that pops up into this field in FuseDesk platform. Please note that once you have created an access token in Ring Central server then you will not be able to use it again so make sure you create enough tokens so that you don't need to request for this again. If you need more tokens then simply delete the pd one and generate a new one. Also, please note that these tokens are valid only for 24 hours so if you have not used them after 24 hours then it will be considered invalid and will need to be recreated.

4.. Start using RingCentral features inside FuseDesk! Here are some examples:

a.. When an issue is created for an incoming call it will automatically send a notification including customer details and conversation notes directly into conversation inbox of the agent handling the call. This way agents can easily fplow up on any incoming communication without having to search through emails or other communication channels manually. This feature also allows agents to easily read all communication history about an issue without having to switch between multiple communication channels manually especially when handling more than one communication channel at a time. This feature is useful for situations where more than one communication channel such as email or chat is being used for communication about the same issue. For example, if a user calls in with an issue but has previously emailed about it then the agent will be able to see all communication history of this issue in one place instead of having to switch between different communication channels manually. Also, agents will be able to see every communication detail related to an issue such as who contacted who, what was said, when did it happen etc which will help them take further action such as escalating an issue if required without having to spend hours searching through communication archives manually saving huge amount of time and effort required for such tasks otherwise e.g email search sometimes requires digging through hundreds of emails looking for specific communication details which can get very frustrating and time consuming. This feature also gives agents a better overview of what happened just in case they missed a call or communication in order to give the best possible service to customers in real time thus reducing waste of time and effort which otherwise would have been spent on searching through different communication channels manually looking for specific communication details about a particular issue thus saving agent’s time and effort dealing with customer queries/issues quickly without any delay which otherwise might have been caused by searching through communication archives manually thus providing better customer service in real time resulting in increased customer satisfaction which is always beneficial for any business aiming at good customer experience which eventually leads to increased revenue generation from satisfied customers resulting in successful business growth over time. All the above benefits mentioned above are only achievable when customer communication history is available in one central place inside FuseDesk which makes it easy for agents to find specific communication details about a particular issue without wasting their time searching through different communication channels manually which also increases productivity resulting in reduced cost of operation for businesses using this feature resulting in increased revenue generation from satisfied customers resulting in successful business growth over time. It also helps organizations track all communication history related to issues automatically leading to increased customer satisfaction resulting in increased revenue generation from satisfied customers resulting in successful business growth over time. This feature also allows agents to easily read all communication history about an issue without having to switch between multiple communication channels manually especially when handling more than one communication channel at a time which reduces fatigue levels among agents while handling multiple incoming communications simultaneously thus improving overall agent performance resulting in increased customer satisfaction which is always beneficial for any business aiming at good customer experience which eventually leads to increased revenue generation from satisfied customers resulting in successful business growth over time. This feature also helps organizations track all communication history related to issues automatically leading to increased customer satisfaction resulting in increased revenue generation from satisfied customers resulting in successful business growth over time. This feature also allows agents to easily read all communication history about an issue without having to switch between multiple communication channels manually especially when handling more than one communication channel at a time which reduces fatigue levels among agents while handling multiple incoming communications simultaneously thus improving overall agent performance resulting in increased customer satisfaction which is always beneficial for any business aiming at good customer experience which eventually leads to increased revenue generation from satisfied customers resulting in successful business growth over time. This feature also helps organizations track all communication history related to issues automatically leading

The process to integrate RingCentral and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.