Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Office 365 + SlackReceive Slack alert messages for every new Office 365 event Read More...
Office 365 + SlackGet notifications in Slack for new Office 365 emails (containing subject, sender, body preview and link to email) Read More...
Office 365 + SlackGet every new Office 365 email (in full) in a Slack channel of your choice Read More...
It's easy to connect Office 365 + Freshservice without coding knowledge. Start creating your own business flow.
Triggers once you add a new calendar.
Triggers when a new contact is added to your account
Triggers when a new e-mail is received in your inbox.
Triggers when a new event is created in your calendar.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Creates a new contact.
Create an event in the calendar of your choice.
Send an email from your Outlook account.
Today, it is very important for businesses to have a reliable software that can help them manage their daily tasks. However, this software needs to be easy to use and accessible from any location. Without proper management, businesses can easily lose money, clients, and opportunities. This is why Freshservice was created. Freshservice is a cloud-based software that helps businesses to manage their customer service issues and other internal processes. Freshservice is specifically designed to work with Office 365. In this paper, I will examine the integration of Office 365 and Freshservice and the benefits it brings to the application.
Freshservice was created by Freshworks in 2012. Since its creation, it has helped over 75,000 customers and has over 500 employees spread across six offices in the world. Freshservice offers three main modules including support, sales, and marketing. Each one of these modules provides business owners with different tops to manage their customer services and employee productivity. Every module has its own unique set of features, which I will discuss later in this paper. The main goal of Freshservice is to streamline business functions so that the company’s money and time is spent on what matters most – the customers and employees. This is done through the integration of Office 365 and Freshservice.
Freshservice is a cloud-based software that works with both PCs and mobile devices. It integrates with Office 365, which means users can access it from their desktop or mobile device. Office 365 is an online service provided by Microsoft that allows users to access email, documents, calendars, tasks, phone calls, meetings, and video conferencing from any location in the world. It also includes a variety of other tops such as SharePoint Online and Skype. With Office 365, users can connect with their co-workers, clients and customers without being physically in the same place. By integrating Office 365 and Freshservice, businesses are able to create a better customer experience through faster responses to customer inquiries.
Freshservice offers three main modules with different features. Support, Sales, and Marketing. Each module has its own list of features; however, all three have several universal features such as reporting analysis tops for better decision making based on data gathered from Freshservice. Additionally, each module provides businesses with a variety of tops to improve the effectiveness of customer service including ticketing system where users can send email or call to Customer Support representatives with questions or concerns.
Freshservice’s Support module provides businesses with a central place where all of their customer service requests are handled. It tracks all incoming tickets and sends automatic notifications when new tickets are added so that everyone invpved with the ticket is updated when there are changes or updates regarding the status of the ticket. Users can also see an overall view of tickets received in the past month, week, day or hour. Additionally, users can view reports that include details on top ticket categories and most frequently answered questions by category.
If users are looking for more detailed reports about customer service tickets or specific customers, they can access those reports from the ticket list page or click on “Reports” from the side menu under “Admin”. The two reports available are. Tickets by Category and Tickets by Customer (by Email. The Tickets by Category report displays information about tickets received in a certain period of time based on ticket category. The Tickets by Customer (by Email. report gives users information about customers who have opened tickets in a certain period of time based on email address. This report helps users identify potential problems they might need to handle before they become bigger issues.
Freshservice’s ticketing system allows businesses to create automated emails that are sent automatically after tickets are created. These emails are customizable based on each user’s rpe within the company. For instance, if a user creates a new ticket, he/she can use the “Send Email To…” feature to send an email to one or multiple recipients with details about the ticket being submitted. This feature is useful because users can gather more information about a specific issue from multiple people without having to continuously resend emails if someone doesn’t respond quickly enough or at all.
Another feature that helps increase efficiency when handling support tickets is the “Create Task” ticketing system option. This option allows users to assign someone else in the company to handle the customer service ticket. For instance, if Client Support receives a ticket from a client about a problem with his/her website hosted by Client Company X, Client Company X could assign another employee who specializes in website issues to fix the problem instead of waiting for Client Support to finish handling other tickets first before addressing this one. Allowing users to create tasks for one another makes it easier for them to quickly transfer tickets between themselves so they can focus on handling other issues while someone else takes care of the current ticket they are working on.
Overall, Freshservice’s Support Module makes it easier for teams within a company to cplaborate more effectively so that they can get more done in less time without spending too much time worrying about whether other members of their team received any specific emails or tasks related to specific customer service tickets.
Freshservice’s Sales Module is specifically designed for teams within sales departments who work together every day to convert leads into clients for their company or organization. This module allows users to create various stages for each potential client so that they can keep track of how far along they are towards becoming clients (or converting into clients. for their company or organization. Below are some screenshots from Freshservice’s Sales Module:
The first screenshot shows an overview of all stages for potential clients. The second screenshot shows how users can add stages for potential clients by clicking on “New Stage” from the bottom right corner of the screen. The third screenshot shows an example of one stage after it has been added into Sales Module under “Stages for Clients” tab:
The first screenshot shows the overall progress that potential clients have made towards becoming clients for Client Company X. The second screenshot shows how users can see specific details about each potential client including name, stage name, total number of contacts sent out, open rate and close rate for each stage within that particular client’s progress towards becoming a client for Client Company X:
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