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Office 365 + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Office 365 and Freshdesk

About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Office 365 and Freshdesk Integrations

  • Office 365 Trello

    Office 365 + Trello

    Create Trello Cards from new Office 365 emails Read More...
    When this happens...
    Office 365 New Email
     
    Then do this...
    Trello Create Card
    Keeping up with Office 365 emails that you need to take an action on is really difficult when you receive hundreds of emails in a day. With this integration, you can automatically create Trello cards for those mails to follow up later. After setting this integration up, we will automatically create a card in Trello for every new email received on your Office 365 account. Our Office 365-Trello integration allows you to take rapid action on your Office 365 emails by converting them into Trello cards.
    How It Works
    • A new email is received in Office 365
    • Appy Pie Connect creates a new Trello card on a chosen board
    What You Need
    • An Office 365 account
    • A Trello account
  • Office 365 Slack

    Office 365 + Slack

    Receive Slack alert messages for every new Office 365 event Read More...
    When this happens...
    Office 365 New Event
     
    Then do this...
    Slack Send Channel Message
    Set up this Slack – Office 365 integration and we will watch your Office 365 account for you. After setting up this integration, we will send a notification to your chosen Slack channel every time a new event is created in associated Office 365 calendar. Our automation platform enables you to set up this Connect in a few minutes without having to write a single line of code. So, stay on top of your schedule at all times by integrating your Office 365 calendar with Slack now.
    How This Integration Works
    • A new event is created in your chosen Office 365 calendar
    • Appy Pie Connect sends a notification to your chosen Slack channel
    What Is Needed for This Integration
    • An Office 365 account
    • A Slack account
  • Office 365 Slack

    Office 365 + Slack

    Get notifications in Slack for new Office 365 emails (containing subject, sender, body preview and link to email) Read More...
    When this happens...
    Office 365 New Email
     
    Then do this...
    Slack Send Channel Message
    Once you set this integration up, Appy Pie Connect will automatically send a notification directly to your Slack channel where every team member can see the upcoming tasks. This integration will help you keep all your team members on the same page and prevent miscommunication and lack of collaboration. This Connect sends notifications, containing email subject, snippet (body preview), sender name, and link to email.
    How This Integration Works
    • An email is received on Office 365
    • Appy Pie Connect sends a notification to the Slack channel of your choice
    What You Need
    • An Office 365 account
    • A Slack account
  • Office 365 Todoist

    Office 365 + Todoist

    Create Todoist tasks from new Office 365 emails Read More...
    When this happens...
    Office 365 New Email
     
    Then do this...
    Todoist Create Task
    Turn your Office 365 emails into Todoist tasks with Office 365 – Todoist automation from Appy Pie Connect. Once you’ve established this integration, whenever a new email is received in Office 365, we will automatically turn it to Todoist task, so you never miss an important email again. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How This Integration Works
    • A new email is received in your Office 365 account
    • Appy Pie Connect automatically creates a new task in Todoist
    What You Need
    • An Office 365 account
    • A Todoist account
  • Office 365 Slack

    Office 365 + Slack

    Get every new Office 365 email (in full) in a Slack channel of your choice Read More...
    When this happens...
    Office 365 New Email
     
    Then do this...
    Slack Send Channel Message
    Get more out of your Slack account by integrating it with Office 365. After setting this integration up, whenever a new email is received in your Office 365 account, Appy Pie Connect will automatically send a message in the Slack channel of your choice. In this automation, you can either select inbox or a folder to watch for new emails.
    How It Works
    • A new email is received in your Office 365 inbox or folder
    • Appy Pie Connect posts a message (customizable) in your selected Slack channel
    What You Need
    • An Office 365 account
    • A Slack account
  • Office 365 Slack

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    {{item.message}} Read More...
    When this happens...
    Office 365 {{item.triggerTitle}}
     
    Then do this...
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Connect Office 365 + Freshdesk in easier way

It's easy to connect Office 365 + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Office 365 & Freshdesk Integrations Work

  1. Step 1: Choose Office 365 as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Office 365 with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Office 365 and Freshdesk

This article is going to talk about the integration of Office 365 and Freshdesk. It will discuss the benefits of this integration and outline the features of the integration.

What is Office 365?

Office 365 is a cloud-based subscription service that offers customers an online environment for managing their email, calendar, contacts, tasks, and more. Office 365 also includes access to the latest versions of Microsoft’s business productivity software, including SharePoint Online, Exchange Online, Skype for Business, and Microsoft Teams. Office 365 gives you access to all the latest software from Microsoft without having to purchase any software licenses or deal with any installation hassles.Office 365 is hosted in Microsoft datacenters around the world. This means your data is stored in the same secure data centers that power other critical Microsoft services like Bing, Xbox Live, and Hotmail.Office 365 is available as a monthly subscription. You can pay for your subscription using a credit card or purchase orders from your company.The first step towards adopting Office 365 is to choose which services you want to use. The fplowing table shows some of the services and applications that are available:

What is Freshdesk?

In a nutshell, Freshdesk provides the most efficient way for companies to manage customer support queries at scale. It brings together all conversations into one single platform – both online and offline – so that you can better engage with your customers and provide them with faster and better support. In fact, over 20% of the Fortune 500 companies are already using Freshdesk.Freshdesk is cloud-based SaaS application that can be accessed on any desktop or mobile device. It comes with a host of powerful features including multi-channel support (email, phone, Twitter, etc.), Knowledge Base management, Social Media integration, mobile apps for Android and iOS and a lot more.Freshdesk is not just for customer support but it can also be used for sales & marketing automation as well as internal cplaboration too. It can be used by companies of all sizes – small, medium, large and enterprise.

There are many benefits of integrating Freshdesk with Office 365. Below are some of them:

1. Mobile Access to Support TicketsOffice 365 users can now access their support tickets via their mobile phones. This makes it easier for users to provide support conveniently from anywhere anytime.2. Single Interface for Multiple ChannelsOffice 365 users will be able to access all their support requests – email, calls, social media messages – in one single interface. This helps users save time by reducing the need to switch between multiple channels for every customer query.3. Centralized Anti-Spam FilteringAnti-spam filtering makes it easier for Office 365 users to block spam emails that contain malicious links or attachments without having to download any additional software. This helps keep users safe from viruses and other threats that may harm their computers or steal confidential information.4. Streamlined Communication with CustomersFreshdesk allows users to streamline communication with customers via social media networks like Facebook and Twitter as well as blogs and forums. Now, whenever the company interacts with customers via these networks or blogs, it will automatically create a ticket in Freshdesk so that users can easily track all such interactions in one place rather than in multiple places – making it easier for them to assist the customer if necessary.5. Single-Sign On and Multi-TenancyFreshdesk integrates with Office 365’s single-sign on service to make it easier for users to access their accounts without having to remember multiple passwords. Additionally, Freshdesk’s multi-tenancy feature allows users to sign in once and then access all their customer support requests across different organizations without having to sign in again for each organization they belong to. This improves productivity by reducing unnecessary repetitive tasks for Office 365 users while saving them time as well.

There are many benefits of integrating Freshdesk with Office 365. Integrating these two applications will help you reduce IT costs and improve productivity by providing an easy and convenient way to manage your customer support queries.

The process to integrate Office 365 and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.