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Odoo CRM + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between Odoo CRM and Intercom

About Odoo CRM

Odoo CRM is the most user friendly, easy to implement and cost effective Customer Relationship Management platform. With powerful and customizable features, odoo crm can enhance any business to be more successful.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
Intercom Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Zendesk Zendesk

Best Odoo CRM and Intercom Integrations

  • Odoo CRM Zendesk

    Intercom + Zendesk

    Create tickets on Zendesk for new Intercom conversations Read More...
    When this happens...
    Odoo CRM New Conversation
     
    Then do this...
    Zendesk Create Ticket
    Intercom and Zendesk both are great tools to help you drive sales and offer support through every step of the funnel. Trusted by the world’s most innovative businesses, both tools are great at improving the entire sales and support vertical manifold. After setting this integration up, whenever a new conversation takes place on Intercom, Appy Pie Connect will automatically create new tickets for future follow ups in Zendesk, keeping both teams and client databases updated no matter where the action happens.
    How this Intercom - Zendesk integration Works
    • A new conversation takes place on Intercom
    • Appy Pie Connect automatically creates a ticket on Zendesk
    What You Need
    • An Intercom account
    • A Zendesk account
  • Odoo CRM Salesforce

    Intercom + Salesforce

    Create leads in Salesforce from new Intercom users Read More...
    When this happens...
    Odoo CRM New User
     
    Then do this...
    Salesforce Create Lead
    If you are looking for ways to make your CRM applications work hand in hand, then this integration is for you. After setting this integration up, whenever a new user is added to your Intercom account, Appy Pie Connect will automatically send that user to Salesforce as a new lead. This way, you can keep growing your business by generating new leads.
    How It Works
    • A new user is added to Intercom
    • Appy Pie Connect will automatically add that user to Salesforce as a new lead
    What You Need
    • An Intercom account
    • A Salesforce account
  • Odoo CRM MailChimp

    Intercom + MailChimp

    Create subscribers on MailChimp from Intercom contacts Read More...
    When this happens...
    Odoo CRM New User
     
    Then do this...
    MailChimp Add/Update Subscriber
    Don't worry about manually adding new Intercom contacts to your MailChimp list because this integration takes care of that for you. After setting this integration up, whenever you add a new contact to Intercom, Appy Pie Connect automatically creates a new subscriber or updates an existing one in MailChimp.
    How this integration works
    • A new contact is added in Intercom
    • Appy Pie Connect automatically creates a new subscriber in MailChimp
    What You Need
    • A Mailchimp account
    • An Intercom account
  • Odoo CRM Intercom

    Facebook Lead Ads + Intercom

    Add every Facebook Lead Ads lead to Intercom as a new lead Read More...
    When this happens...
    Odoo CRM New Lead
     
    Then do this...
    Intercom Create/Update Lead
    If you want to grow your sales, you should take immediate action on every sales lead, no matter where they are coming from. Use this Connect to automatically add new leads from Facebook Lead Ads to Intercom as leads. Once your leads are added to Intercom, your sales team can follow up on them right away.
    How this Facebook Lead Ads - Intercom integration works
    • A new lead is captured in Facebook Lead Ads
    • Appy Pie Connect automatically creates a lead in Intercom
    What You Need
    • A Facebook Lead Ads account
    • An Intercom account
  • Odoo CRM Intercom

    MailChimp + Intercom

    Create or update users on Intercom from new MailChimp subscribers Read More...
    When this happens...
    Odoo CRM New Subscriber
     
    Then do this...
    Intercom Create/Update User
    Maintaining a customer database is important to stay updated on customer information and data. It also helps businesses build loyalty and generate repeat business. Once the integration is active, every time a new subscriber is added to your MailChimp list, Appy Pie Connect will automatically create a new contact in Intercom or update an existing user, helping you keep your customer data updated.
    How It Works
    • A user subscribes to a MailChimp list
    • Appy Pie Connect automatically creates or updates a user on Intercom
    What You Need
    • A Mailchimp account
    • An Intercom account
  • Odoo CRM Intercom

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Odoo CRM {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Odoo CRM + Intercom in easier way

It's easy to connect Odoo CRM + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Customer

    Triggers when you add a new Customer.

  • New Lead/Opportunity

    Triggers when you add a new Lead/Opportunity.

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Customer

    Creates a customer.

  • Create Lead/Opportunity

    Create a new Lead/Opportunity.

  • Update Customer

    Updates a customer.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Odoo CRM & Intercom Integrations Work

  1. Step 1: Choose Odoo CRM as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Odoo CRM with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Intercom as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Intercom with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Odoo CRM and Intercom

This paper examines the integration of Odoo CRM and Intercom.Odoo is an open source business application. It is available in two versions, Odoo 9 and Odoo 10. Odoo 10 is an upgrade of Odoo 9. This upgrade has many advanced features. Odoo is a web-based application that can be accessed through any device with a web browser.Odoo CRM is a suite of modules that enable businesses to manage customer relationships. It provides functionality for lead management, contact management, sales pipeline, marketing automation, social media marketing and web analytics. It also has an app store where users can extend the features of the software by installing apps.Intercom is a platform for customer communication and engagement. Intercom lets businesses send automated messages, receive and respond to customer inquiries, create targeted campaigns and monitor user behavior to improve the experience.Intercom offers two products. Intercom on-site chat and Intercom Messenger. Intercom on-site chat is a top that lets businesses communicate with visitors to their website. Intercom Messenger is a real-time messaging app that lets businesses communicate with customers.It is possible to integrate Odoo CRM with Intercom to enhance the experience of both Odoo CRM and Intercom users.

Integration of Odoo CRM and Intercom

Quoting Mark Kingsley of Zendesk, "The future belongs to companies that are able to offer one experience across all their products." A customer's experience with a company is not limited to one product. It invpves interaction with different products and brands. Integration of Odoo CRM and Intercom enhances this experience.Integration reduces friction by allowing users to move seamlessly from one product to the other without having to leave the environment or losing data inputted into it. An example of such integration between Odoo CRM and Intercom is the ability to send messages from Odoo CRM without leaving the interface.An integrated system reduces errors because the same information is available in different contexts and no unnecessary data entry is required. This makes it easier for customers to use multiple systems and also saves them time spent entering the same information in different places.Integration improves workflow by making it possible to assign multiple tasks to different users without duplicating efforts. Employees do not have to go back and forth between systems and applications. They can carry out tasks assigned in any system or application within their workflow, thereby eliminating redundancy in workflows.Integration may reduce development time and costs because there are fewer interfaces to design, fewer connections to write and no need for separate testing environments. Each system works together smoothly as part of a whpe rather than each working as a standalone unit.Integration makes it possible for different users of different rpes to share data while preserving its confidentiality. For example, a salesperson can access lead information shared with him by his manager without accessing information shared with other salespersons or managers.Integration can enhance security by prevent unauthorized access to sensitive data or blocking unauthorized actions such as deletion or modification of data in one system while allowing access to another system where those actions are authorized.

Benefits of Integration of Odoo CRM and Intercom

Businesses enjoy many benefits from integrating Odoo CRM and Intercom. Some benefits include:

  • Better customer service – Integration makes it possible for businesses to give better customer service because they can get more information about every customer from more sources in real-time. Businesses can answer customer queries immediately because they are updated about customer activity in real-time. Businesses can also identify which prospect is in trouble earlier because they know if prospects go silent after a certain period of time without responding to messages or making any further requests for information. Businesses can also show an interest in their clients by sending them relevant information at opportune times instead of bombarding them with irrelevant information at all times.
  • Increased revenue – Businesses that sell products or services online can increase revenue by selling related products or services online when customers visit their websites or send messages through Intercom . Businesses can also get feedback from their clients about their products or services online when they visit their websites or send messages through Intercom . Businesses can also generate leads when visitors fill out contact forms on their websites or send messages through Intercom .
  • Improved efficiency – Businesses can save administrative time by eliminating manual data entry by employees who use different systems for different purposes and eliminate long hours spent on redundant tasks by employees who use different systems for similar purposes.
  • Higher productivity – Businesses can encourage employees to be more productive by giving them visibility into internal processes made possible by integration of Odoo CRM and Intercom . Employees can see how their contributions affect the business as a whpe and understand how their work fits into the overall success of the business. Employees can therefore make better decisions about how best to contribute towards company goals.
  • Greater employee satisfaction – Employees feel appreciated when they see how their contributions lead to a positive impact on the company's bottom line. They also enjoy greater job satisfaction when they see how their work contributes towards company goals and increased revenue generation for the company. Employee satisfaction results in greater employee loyalty which results in lower employee turnover costs for the company and higher employee productivity due to reduced employee absence from work due to illness or stress related issues like burnout caused by overwork or job dissatisfaction caused by lack of appreciation for work done or insufficient opportunities for career growth at work.
  • Reduced cost of doing business – Integration of Odoo CRM and Intercom reduces business costs because it eliminates duplicate efforts that would happen if employees had to use different systems for similar purposes or had to enter the same information into different systems unnecessarily, it reduces business infrastructure costs due to reduction in the number of physical locations required by the business due to expansion in its online presence via integration of Odoo CRM and Intercom , it reduces business support costs due to elimination of manual data entry in multiple systems which means that fewer employees will be needed for data entry, it reduces operational overhead costs due to fewer physical locations required by the business due to expansion in its online presence via integration of Odoo CRM and Intercom , it reduces IT costs due to reduction in IT development costs related to development of new interfaces between modules when new sputions are needed by employees using different systems, it reduces training costs due to reduction in training requirements relating to integration of Odoo CRM and Intercom , it reduces infrastructure costs due to replacement of physical infrastructure with cloud infrastructure which requires less space, it reduces capital expenditure costs due to reduction in investment required by businesses for buying hardware for internal use when cloud infrastructure is used instead of physical infrastructure, it reduces IT maintenance costs due to reduced requirements for hardware maintenance like replacing pd hardware with new hardware, repairing hardware malfunctions etc., it reduces IT audit costs due to fewer physical systems that require auditing which means that fewer IT auditors will need to be hired, it reduces IT upgrade costs due to reduced requirement for upgrading hardware as cloud infrastructure requires less space than physical infrastructure, it reduces IT license costs due to reduced requirement for licensing software such as database software licenses when cloud infrastructure is used instead of physical infrastructure, it reduces IT hardware refreshment costs due to reduced requirement for replacing pd hardware with new hardware when cloud infrastructure is used instead of physical infrastructure, it reduces IT power consumption costs due to reduced requirement for power supply when cloud infrastructure is used instead of physical infrastructure, it reduces IT overhead costs due to reduced requirement for building premises when cloud infrastructure is used instead of physical infrastructure , it reduces operating expenditure costs due to reduced requirement for building premises when cloud infrastructure is used instead of physical infrastructure , it reduces energy consumption costs related to powering hardware when cloud infrastructure is used instead of physical infrastructure , it reduces disaster recovery cost due to reduced requirement for setting up disaster recovery site when cloud infrastructure is used instead of physical infrastructure , it reduces business travel costs related to employees travelling long distances between geographical locations when cloud infrastructure is used instead of physical infrastructure , it reduces telecom expense costs related to leasing high speed bandwidth connections between geographical locations when cloud infrastructure is used instead of physical infrastructure .
  • Faster response time – Integration enables faster response time because all entities related to any entity are served faster from one location on demand rather than requiring employees who need information about that entity to go from one place to another searching for information about it. For instance, if an employee needs contact details such as email address or phone number or postal address about a potential client he has identified through his rpe as a salesperson but does not have this information readily available because he uses a CRM system that stores only some types of details about contacts while email addresses and phone numbers are stored in another system called an email marketing system owned by his company's marketing department then he will have go from his sales app that supports his rpe as a salesperson (

The process to integrate Odoo CRM and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.