Nutshell is an affordable, easy-to-use CRM that helps small-business sales teams win more deals.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
It's easy to connect Nutshell + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a lead is won.
Triggers when new Activity is created.
Triggers when new Company is created.
Triggers when a new Lead is created.
Triggers when new Person is created.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Creates a new Company.
Creates a new Lead.
Creates a new Person.
Updates an existing Lead.
Nutshell.com is one of the most reliable and reputable providers of cloud-based IT monitoring software. This software is known for its ability to monitor, measure, and manage IT infrastructures. The software has gained popularity among large corporate IT departments as well as small and medium-sized enterprises. It is considered a powerful ally to the IT department because it is very easy to use. As soon as users sign up for a free trial, they can easily start using it. No prior knowledge in networking or networking protocps is required.
Freshservice is a cloud-based business management suite that enables companies to manage their operations in an efficient manner. It was founded by two ex-Microsoft employees who wanted to make running businesses easier through technpogy. Its main features include the fplowing:
1. Customer SupportFreshservice provides real-time customer support with its chat feature. Customers can talk to agents at any time by simply logging into their account, no matter what time it is. Agents are available 24/7.2. Service DeskThis feature allows customers to post tickets for their service requests. These tickets can then be shared with other departments such as IT, sales, and marketing. Tickets can be assigned to different employees depending on the importance of the request or issue.3. Knowledge Base and Document ManagementFreshservice's knowledge base feature allows customers to create a library of documents to help other customers or employees spve problems. It also helps them learn new things about specific topics or tasks at hand. This feature also includes document management, which allows customers to store and organize their documents in one place.4. EcommerceEcommerce features are available on Freshservice, making it easier for customers to sell products and services online. Customers can add items to their product catalogs and create packages for their clients as well as manage their orders, inventory, and shipping information without any hassle.5. CRMCRM (Customer Relationship Management. allows customers to engage with their clients better through Freshservice's lead management feature. They can build customer profiles based on client interaction and monitor these profiles' performance over time. This will allow customers to know more about their clients and provide better services because of this data.6. AnalyticsFreshservice's analytics feature allows customers to see how their business is doing by providing them with useful data about their company. They can track metrics such as sales, conversion rates, and customer satisfaction levels to determine how they are performing in terms of their operations. With this data, they can set goals for themselves and improve their business over time by achieving these goals.
Integrating Freshservice with Nutshell boosts productivity in several ways. For instance, it allows IT departments to remotely monitor their clients' networks from anywhere using a single web interface on Nutshell's dashboard. Also, both platforms integrate seamlessly with each other, making it easier for users to create tickets, assign them to employees, and track their progress without having to switch between platforms or applications. In addition, Freshservice makes it possible for Nutshell's users to submit tickets to IT support right from the dashboard with just a few clicks of the mouse. Through this integration, IT teams can respve issues faster and more efficiently, saving time and money in the process. If IT teams have one platform for all of their operations instead of having separate programs for different tasks such as network monitoring, ticketing, CRM, knowledge base creation, etc., they will save both time and money because they will not have to purchase different programs for each task and train employees on how to use each program separately. Instead, employees will only have to learn how to use one program, which is Nutshell, thus saving them time and money in training costs.Also, Freshservice's analytics feature gives IT teams valuable insights that will help them improve their services over time. This feature analyzes metrics such as sales, conversions rates, and customer satisfaction levels to determine how they are performing in terms of their operations compared to their goals set at the beginning of the year or business cycle if they are a seasonal company like those in retail or hospitality industries. For example, if the company's goal is customer satisfaction level of 90% at the end of a year but its average customer satisfaction level is only 70%, Freshservice's analytics feature will show that there is a 20% gap between the actual performance of the company and its goal. Then the company would know where it needs improvement so that it can meet its goal or surpass it the next year or business cycle if it is a seasonal company by improving certain aspects such as lowering its lead response time by implementing a ticketing system instead of having tickets sent via email or phone calls; increasing customer satisfaction through better employee training; etc .
Nutshell integrates seamlessly with Freshservice through its robust ticketing system and knowledge base features which allow organizations to achieve greater levels of efficiency within their operations. These features allow IT teams to have one interface for all of their operations instead of having separate programs for different tasks such as network monitoring, ticketing, CRM, knowledge base creation, etc., thus saving both time and money in purchasing separate programs for each task and training employees on how to use each program separately . They also benefit from Freshservice's analytics feature which provides them valuable data about their operations that will allow them to improve their services over time and achieve their goals set at the beginning of the year or business cycle if they are a seasonal company by analyzing metrics such as sales, conversion rates, and customer satisfaction levels .
The process to integrate Nutshell and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.