Create new value from your data. Train custom machine learning models to get topic, sentiment, intent, keywords and more.
Industry Leader in Online Web Support, Live Chat, Knowledge Base, Voice & SMS Software.Zendesk Sell Integrations
Zendesk Sell + SlackSend Zendesk Sell deals to a specific channel on Slack Read More...
Zendesk Sell + ActiveCampaignAdd new Zendesk Sell leads to ActiveCampaign Read More...
It's easy to connect Monkey Learn + Zendesk Sell without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
Classifies texts with a given classifier.
Extracts information from texts with a given extractor.
Uploads data to a classifier.
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
In this article, I will discuss the integration of Monkey Learn and Zendesk Sell. Monkey Learn is a machine learning company which provides a suite of AI-powered sputions for extracting value from data through automated machine learning, text analysis and NLP. Zendesk Sell is a customer service platform that helps companies convert their customers into buyers, inspire loyalty and delight them all the way.
Monkey Learn is a business intelligence company that specializes in providing a variety of tops to automate data analysis and make data science accessible to everyone. By combining data science with artificial intelligence (AI), they provide effective sputions to any organization. They offer an extensive range of products such as:
Text Analysis. It helps in extracting meaning from text. It helps in analyzing review data and the performance of the product. It makes it easier to analyze sentiment and to understand what exactly your customers want. It is built on the complex algorithms and it is powered by artificial intelligence (AI.
Natural Language Processing. It goes hand in hand with text analysis and it is also powered by artificial intelligence (AI. It helps in understanding the sentiment of natural language and helps in finding out the topic of the content.
Machine Learning. It helps in automating data analysis. It makes it easy to audit and report on data without having the knowledge of machine learning or statistics.
Classification. It helps in classifying entire datasets into groups such as spam, negative comments, positive comments etc.
Recommender System. It helps in recommending your users with relevant content and products based on their preferences and interests.
Deep Learning. It helps in creating custom models that require deep learning and neural networks.
Each of these tops has been integrated with Zendesk Sell which is a customer service platform. Zendesk sell provides an integrated suite of engagement, support, sales and marketing applications for companies to streamline the customer experience. This customer service platform offers many different features such as:
Marketing Apps. The marketing application allows you to engage with your customers by sending them customized messages, notifications, newsletters, special offers etc. It includes a variety of features such as social media analytics, email marketing, landing page builder, lead generation etc. This feature helps you to build a lasting relationship with your customers and it also helps in increasing your brand’s visibility on social media. It also helps you to increase your website traffic. Marketing apps are very powerful when used with other Zendesk’s applications such as automation, chat or ticketing etc. The marketing app can be triggered by many different events such as the time it is sent, event tags, triggers etc. For example, if you have a shoe store you can send a special offer to your customers when they visit your website at night because most people tend to shop online at night rather than during the day. The marketing app can also be linked to a trigger that will send an email if a new visitor visits your site within a week after signing up for your newsletter. The marketing app can be used as part of the onboarding process as well, to welcome new customers and make sure that they feel like they are getting value from your product right away. Moreover, the marketing app can also be used as part of your retention strategy as well because it can help you retain your customers by sending them promotions and offers that they might not be interested in if they weren’t already using your product. You can segment your audience and send different promotions and offers to them by using tags and segments.
Engagement Apps. The engagement app allows you to connect with your customers by engaging with them via email or via chat. You can create rules which define how an agent should respond to specific types of tickets or conversations etc. The engagement app can be used as part of sales because it can be used to talk to customers about an interesting product or service that they might be interested in buying if they aren’t already using your product or service yet. You can use it to increase the chances of conversion because it allows you to engage with your customers before they reach out to you via chat or email and not just after they have signed up for your trial. The engagement app can also be used as part of customer service because it allows you to answer questions that are often asked by most customers very quickly without having to do research on each individual question. Moreover, the engagement app can be used as part of customer support because it allows you to setup rules that are triggered whenever certain words are mentioned within the ticket or conversation so that you are able to answer questions based on keywords rather than searching manually through every single ticket or conversation etc. The engagement app is one of the best features offered by Zendesk Sell because it allows you to provide excellent customer service without having to hire more employees for this task. For example, if you use Zopim live chat then it will only allow you to answer questions one at a time but Zendesk Sell engagement app will allow multiple agents to use this feature at the same time so that they are able to answer questions faster etc. Using this engagement app will enable you to provide excellent customer service without having too many employees working for this task which will improve your profitability over time. If you have problems understanding what type of message an agent should send to a customer then use Zendesk’s automatic message generator which will automatically generate messages based on the current screen etc so that you don’t have to waste too much time writing messages manually or hiring someone who is experienced at doing this task manually who would then charge more money for their services than an employee who uses Zendesk’s automatic message generator for this task etc. Email responses can also be created automatically based on rules associated with ticket tags etc which means that agents don’t have to write long emails or respond to tickets individually which will save them lots of time etc. Ticket tags are very useful because they allow you to organize tickets based on what type of issue is being discussed rather than by time etc so that it is easier for support agents to find tickets quickly without having to search through tickets without any criteria for finding specific tickets, especially if there are thousands of tickets waiting for replies but just one agent handling these tickets manually which would take him/her hours or even days depending on how many tickets she/he has waiting for replies etc. If an agent isn’t able to spve a ticket then he/she can tag the ticket so that another agent who specializes in this area is able to handle the ticket instead etc so that more tickets can be handled without having too many employees working for this task which will improve your profitability over time because fewer employees mean lower salaries which translates into higher profits per employee etc. Furthermore, if an agent doesn’t want a ticket escalated then he/she can simply change the tag associated with a ticket which means that he/she doesn’t have to wait for a manager or supervisor approve this decision which means that employees don’t have to wait around too long for a response from management which will save them lots of time etc because agents will only have wait around when there is no urgent response needed from management which saves them lots of time that could have been spent doing other things such as providing excellent customer service rather than waiting around all day waiting for someone else’s approval before responding to a ticket which might not be urgent anyway so shouldn’t take too long for management approval but could take an hour or two if there is no hurry for management approval etc. By using ticket tags, tickets can be organized very easily by topic rather than by time which means that support agents will only have to look through relevant tickets rather than ones which may not apply or may take too long for management approval etc so there is no need for an agent to take longer than necessary just because management hasn’t approved his/her response yet since there are thousands of tickets waiting for replies which could take hours or even days depending on how many tickets he/she has waiting for replies but just one agent handling these tickets manually which would take him/her hours or even days depending on how many tickets he/she has waiting for replies etc so this approach improves customer satisfaction because agents won’t spend hours looking for an answer while customers will get answers quicker and managers and supervisors won’t have to respond excessively just because there are thousands of tickets waiting for replies which could take hours or even days depending on how many tickets he/she has waiting for replies which will save them lots of time rather than spending hours looking through thousands of tickets just because managers can’t approve one single response while thousands of tickets are waiting for replies which could take hours or even days depending on how many tickets he/she has waiting for replies which will save them lots of time while wasting less time responding
The process to integrate Monkey Learn and Zendesk Sell may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.