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MongoDB Realm + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between MongoDB Realm and Zendesk

About MongoDB Realm

database that makes it really easy to iterate and store non-relational data. No more crazy SQL queries and ALTER tables to add extra data!

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best MongoDB Realm and Zendesk Integrations

  • MongoDB Realm Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    MongoDB Realm New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • MongoDB Realm Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    MongoDB Realm New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • MongoDB Realm Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    MongoDB Realm New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • MongoDB Realm Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    MongoDB Realm New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • MongoDB Realm Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    MongoDB Realm New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • MongoDB Realm Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    MongoDB Realm {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect MongoDB Realm + Zendesk in easier way

It's easy to connect MongoDB Realm + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Push notification

    Triggers when a new push notification is created

  • New Service

    Triggers when a new service is created

  • New User

    Triggers when a new user is created

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Confirm Pending User

    Confirm a pending user

  • Create Service

    Create a service

  • Create Trigger

    Creates a Trigger

  • Create User

    Creates a User

  • Delete Push Notification

    Delete a pus notification

  • Delete Trigger

    Delete a trigger

  • Delete User

    Delete a User

  • Disable User

    Disable a User

  • Enable User

    Enable a User

  • Update Trigger

    Update a trigger

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How MongoDB Realm & Zendesk Integrations Work

  1. Step 1: Choose MongoDB Realm as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate MongoDB Realm with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of MongoDB Realm and Zendesk

MongoDB Realm is a top to work with the NoSQL database MongoDB, and Zendesk is a customer support software used by companies in the USA, Europe, and Asia.

Integration of MongoDB Realm and Zendesk

It is easy to create simple applications with MongoDB Realm and Zendesk. Zendesk has some basic features for working with databases. There are three major types of data with Zendesk. data in tickets, data in conversations, and data in accounts. For example, in conversations, there is data about a user’s name, email address, phone number, company name, location, and so on. When a user starts a conversation with the company, he or she provides this information. All this information is saved in the database. So if a user creates a new ticket, all the data from previous conversations is sent to the new ticket automatically.

Conversations are the most important part of the Zendesk system. The customer support team needs to have access to all the information about a specific customer. In other words, they need to see every piece of information provided by the customer when he or she creates an account or posts a ticket. They need to see all the comments that the customer has left in previous conversations. They need to be able to read any private messages between the customer and the company.

Information about customers is stored in a database named “tickets_external_customers”. This database contains fields like “external_id”, “username”, “email”, “company_name”, “location”, etc. Because of the integration between MongoDB Realm and Zendesk, these fields are available for reading and writing in MongoDB Realm. It is possible to create or update any field in the MongoDB Realm without writing any code.

Benefits of Integration of MongoDB Realm and Zendesk

The benefits include:

Easy creation of applications that use both MongoDB Realm and Zendesk

Easy reading and writing in MongoDB Realm of fields from Zendesk’s database

Allowed reuse of existing code

This article helped us understand how we can use MongoDB Realm and Zendesk together. We also learned some benefits of the integration between the two tops.

The process to integrate MongoDB Realm and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.