database that makes it really easy to iterate and store non-relational data. No more crazy SQL queries and ALTER tables to add extra data!
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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It's easy to connect MongoDB Realm + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new push notification is created
Triggers when a new service is created
Triggers when a new user is created
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Confirm a pending user
Create a service
Creates a Trigger
Creates a User
Delete a pus notification
Delete a trigger
Delete a User
Disable a User
Enable a User
Update a trigger
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
MongoDB Realm is a top to work with the NoSQL database MongoDB, and Zendesk is a customer support software used by companies in the USA, Europe, and Asia.
It is easy to create simple applications with MongoDB Realm and Zendesk. Zendesk has some basic features for working with databases. There are three major types of data with Zendesk. data in tickets, data in conversations, and data in accounts. For example, in conversations, there is data about a user’s name, email address, phone number, company name, location, and so on. When a user starts a conversation with the company, he or she provides this information. All this information is saved in the database. So if a user creates a new ticket, all the data from previous conversations is sent to the new ticket automatically.
Conversations are the most important part of the Zendesk system. The customer support team needs to have access to all the information about a specific customer. In other words, they need to see every piece of information provided by the customer when he or she creates an account or posts a ticket. They need to see all the comments that the customer has left in previous conversations. They need to be able to read any private messages between the customer and the company.
Information about customers is stored in a database named “tickets_external_customers”. This database contains fields like “external_id”, “username”, “email”, “company_name”, “location”, etc. Because of the integration between MongoDB Realm and Zendesk, these fields are available for reading and writing in MongoDB Realm. It is possible to create or update any field in the MongoDB Realm without writing any code.
The benefits include:
Easy creation of applications that use both MongoDB Realm and Zendesk
Easy reading and writing in MongoDB Realm of fields from Zendesk’s database
Allowed reuse of existing code
This article helped us understand how we can use MongoDB Realm and Zendesk together. We also learned some benefits of the integration between the two tops.
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