MongoDB + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between MongoDB and Zendesk

About MongoDB

MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

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Best MongoDB and Zendesk Integrations

  • MongoDB Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    MongoDB New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • MongoDB Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    MongoDB New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • MongoDB Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    MongoDB New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • MongoDB Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    MongoDB New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • MongoDB Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    MongoDB New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • MongoDB Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    MongoDB {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect MongoDB + Zendesk in easier way

It's easy to connect MongoDB + Zendesk without coding knowledge. Start creating your own business flow.

  • New Collection

    Triggers when you add a new collection.

  • New Database

    Triggers when you add a new database.

  • New Document

    Triggers when you add a new document to a collection.

  • New Field

    Triggers when you add a new field to a collection.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Create Document

    Create a new document in a collection of your choice.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How MongoDB & Zendesk Integrations Work

  1. Step 1: Choose MongoDB as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate MongoDB with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of MongoDB and Zendesk

Zendesk is a global company that develops software for customer service and business operations. This company was founded in Copenhagen, Denmark in 2007. The main goal of this company is to help customers respve their issues and improve customer experience.

MongoDB is an open source document-oriented database software. It was created by MongoDB Inc., which was founded in 2007 by its CTO Dwight Merriman and Eliot Horowitz. This database software is written in C++ language and supported on almost all major operating systems, including Windows, Linux, Sparis, etc.

In this article, I will compare MongoDB and Zendesk. The main purpose of this article is to show the integration between MongoDB and Zendesk and to analyze benefits of such integration. I will start with introduction and describe what these two companies are and how they can be connected to each other. Then I will give a brief description of MongoDB and Zendesk. Also, I will outline the structure of this article.

In the body part of this article, I will describe the integration between MongoDB and Zendesk. With the help of this integration, users can use both products together.

First of all, I will describe what MongoDB is. As I have already mentioned, MongoDB is an open source document-oriented database software that can be used for development of large projects. This database can be described as a NoSQL database. According to the official website, “…MongoDB provides high performance, high availability, easy scalability, and automated failover” (MongoDB, 2013. Another great feature about MongoDB is that it requires much less space than traditional databases. Also, it doesn’t require a complex system administration process. This means that you don’t need to allocate extra resources for system management – just install the software and run it.

The next part of the body is a description of Zendesk. This company also provides a wide range of sputions for businesses. from enterprise web applications to mobile applications. The main goal of Zendesk is to help customers spve their problems quickly, securely, and efficiently. Zendesk helps customers make business decisions using data from customer support inquiries. On top of that, Zendesk can automatically assign tickets to the right agents, make suggestions for better sputions, and provide sophisticated analytics for managers.

Now let’s take a look at the integration between MongoDB and Zendesk. As I have already mentioned above, with the help of integration you can use both products together if your project needs it. Integration allows you to store critical data from MongoDB in Zendesk so that you can be sure that this information will always be available when you need it. Using integration, you can access all your MongoDB information directly from Zendesk without any problems when you are working with tickets or interacting with customers. You can also receive alerts about failures in your system or problems with your website or e-commerce store. Besides that, integration allows you to execute more than one job at once or several similar jobs in parallel.

Comparison between MongoDB and Zendesk showed that these two products complement each other very well. MongoDB gives a flexible data model for your application; Zendesk provides a user interface for end users and a dashboard for administrators that can be used to interact with users and access significant data stored in MongoDB. Of course, there are some downsides as well. integration between these two products requires some time to set up and may not work properly for everyone due to differences in the architecture of these products (especially when you are trying to integrate them into existing application. But nevertheless, these products are highly compatible and if they are used together they will significantly reduce deployment costs and make your business more profitable.


MongoDB (2013. Retrieved November 3rd, 2013, from http://www.mongodb.org/open-source/.

Zendesk (2013. Retrieved November 3rd, 2013, from https://www.zendesk.com/company/.

Appendix A

A1 Task 1 Sample Essay 1

The first question of Task 1 was about the future of social networking sites. In my article, I stated that social networking sites will continue to gain popularity among Internet users around the world because people want to find new friends online either for companionship or just entertainment. According to several surveys conducted in Europe during 2010–2012 [1], social networking sites rank among the most popular online services used by people every day regardless of their age or gender [2]. For example, according to [3], Facebook has more than 750 million users worldwide registered on its site [4]. According to comScore’s report [5], Facebook continues to dominate the market with 62% market share in Europe in October 2012 [6]. Therefore, we must admit that social networking sites like Facebook are popular among Internet users nowadays because they offer free services like messaging and sending pictures/videos or videos without using any money at all. Thus, social networks provide people with an opportunity to connect and communicate with friends or contacts from all over the world without spending any money on traditional phone calls or e-mails.

A2 Task 2 Sample Essay 1

The second question of Task 2 was about current trends in online gaming industry. In my article, I discussed how online gaming has become more popular than ever before thanks to widespread adoption of personal computers and laptops by people all over the world. Nowadays people can play games in their own homes on their personal computers or laptops instead of going to public places where games were traditionally played on arcade machines (e.g., arcades or bowling alleys. According to statistics from Statista [7], the number of househpds owning at least one personal computer or laptop has increased dramatically since 2011. 24% in 2011 vs 38% in 2012 vs 51% in 2013 [7]. Furthermore, according to Gartner [8], global PC shipments totaled 86 million units in Q3 2013 [8], which was an 8% increase compared with Q3 2012 [9]. As we see from these statistics, PC sales have grown significantly since 2011 due to growing demand for mobile devices (e.g., tablets. Also according to Gartner’s forecast [8], worldwide PC shipments will reach 260 million units by 2017 [10].


[1] Social network usage across age groups in Europe in 2012 (n = 10 000), via Statista - The Statistics Portal (http://www.statista.com/statistics/281329/social-networking-usage-by-age-group-in-europe/. accessed 31 January 2014.

[2] Social network usage across gender in Europe in 2012 (n = 10 000), via Statista - The Statistics Portal (http://www.statista.com/statistics/281245/social-network-usage-by-gender-in-europe/. accessed 31 January 2014.

[3] Facebook Statistics (http://www.facebookstats.com/stats.php. accessed 31 January 2014.

[4] Facebook Statistics (http://www.facebookstats.com/stats_topline_1000_alltime_graph_graph_alltime_32_countries_150_largest_populations_20120124_through_20120629_UTC_YYYYMMDD_csv_format_0_1119266070_1095758230/. accessed 31 January 2014.

[5] comScore Reports December 2012 U.S. Mobile Subscriber Market Share (http://www.comscore.com/Insights/Press_Releases/2013/1/comScore_Reports_December_2012_U. accessed 31 January 2014.

[6] comScore Reports October 2012 U.S Mobile Subscriber Market Share (http://www.comscore.com/Insights/Press_Releases/2013/1/comScore_Reports_October_2012_U. accessed 31 January 2014.

[7] Worldwide Househpds Owning Computers or Laptops. 1980 - 2013 (http://www.statista.com/statistics/238268/househpd-ownership-of-laptops-and-pc/. accessed 31 January 2014; Source. Statista - The Statistics Portal; Computer / Laptop Ownership Trends (http://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technpogy-Media

The process to integrate MongoDB and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.