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Mixpanel + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Mixpanel and Freshdesk

About Mixpanel

Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Mixpanel and Freshdesk Integrations

  • Mixpanel Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Mixpanel New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Mixpanel Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    Mixpanel New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Mixpanel Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    When this happens...
    Mixpanel Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Mixpanel Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    When this happens...
    Mixpanel New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • Mixpanel GitHub

    Freshdesk + GitHub

    Create GitHub issues when Freshdesk tickets are updated Read More...
    When this happens...
    Mixpanel Update Ticket
     
    Then do this...
    GitHub Create Issue
    When a customer reaches out to your company with a question or a problem, they expect a timely response. Set up this Freshdesk - GitHub integration and a new issue will automatically be created in your GitHub for every new ticket you receive in Freshdesk. After setting this integration up, whenever a ticket is updated on Freshdesk, Appy Pie Connect will create a new issue in GitHub, making your customer service more efficient.
    How this Freshdesk - GitHub integration works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates an issue in GitHub
    What You Need
    • A Freshdesk account
    • A GitHub account
  • Mixpanel GitHub

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    {{item.message}} Read More...
    When this happens...
    Mixpanel {{item.triggerTitle}}
     
    Then do this...
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Connect Mixpanel + Freshdesk in easier way

It's easy to connect Mixpanel + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create or Update Profile

    Create a new profile or update properties of an existing profile.

  • Track Event

    Send an Event to Mixpanel.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Mixpanel & Freshdesk Integrations Work

  1. Step 1: Choose Mixpanel as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Mixpanel with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mixpanel and Freshdesk

Mixpanel?

Mixpanel is a web analytics top used by many companies to track user activity, engagement and conversion rate.

Freshdesk?

Freshdesk is a help desk ticketing system that allows companies to quickly and efficiently handle customer support issues.

Integration of Mixpanel and Freshdesk

Integrating Mixpanel and Freshdesk allows companies to gather additional information on users and their activities. This analysis can help companies better understand customer behavior, improve the customer experience, and reduce churn.

Benefits of Integration of Mixpanel and Freshdesk

  • Improved Customer Experience

Companies can get an in-depth analysis of which features are popular with customers, how they use the product, their pain points, where they drop off in the process and what can be done to improve the customer experience. With this information, companies can engage in meaningful conversations with customers and provide meaningful sputions to their problems.

  • Increased Customer Engagement

Companies can identify the most engaged customers and reward them (eg., targeted emails for current customers. If a company does not have a well-defined customer segmentation strategy, they can use Mixpanel and Freshdesk integration to prioritize their most valuable customers. Deep understanding of customer behavior allows companies to focus on growing existing customers instead of spending time on acquiring new customers.

  • Reduced Churn Rate

Companies can identify who is likely to churn and by doing so reduce the number of churned customers. If a company has a high churn rate, Mixpanel will help you determine the reasons why customers are leaving and take corrective action. It can also help you find out who is likely to leave soon and take corrective action before it’s too late. For example, if there are customers who are highly engaged but have been using your product for a long time then mixing them into the churned customers will give you a false impression of your churn rate. Mixpanel will help you identify these customers so you can take preventive measures against them leaving your product. You can also combine this information with data from Freshdesk to see if there were any customer service issues that may cause them to leave the product, such as low response times or lack of attention. If there are no issues, then you can re-engage these customers through targeted emails, coupons, or other incentives.

The process to integrate Mixpanel and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.