Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect Mixpanel + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new profile or update properties of an existing profile.
Send an Event to Mixpanel.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Mixpanel is a web analytics top used by many companies to track user activity, engagement and conversion rate.
Freshdesk is a help desk ticketing system that allows companies to quickly and efficiently handle customer support issues.
Integrating Mixpanel and Freshdesk allows companies to gather additional information on users and their activities. This analysis can help companies better understand customer behavior, improve the customer experience, and reduce churn.
Companies can get an in-depth analysis of which features are popular with customers, how they use the product, their pain points, where they drop off in the process and what can be done to improve the customer experience. With this information, companies can engage in meaningful conversations with customers and provide meaningful sputions to their problems.
Companies can identify the most engaged customers and reward them (eg., targeted emails for current customers. If a company does not have a well-defined customer segmentation strategy, they can use Mixpanel and Freshdesk integration to prioritize their most valuable customers. Deep understanding of customer behavior allows companies to focus on growing existing customers instead of spending time on acquiring new customers.
Companies can identify who is likely to churn and by doing so reduce the number of churned customers. If a company has a high churn rate, Mixpanel will help you determine the reasons why customers are leaving and take corrective action. It can also help you find out who is likely to leave soon and take corrective action before it’s too late. For example, if there are customers who are highly engaged but have been using your product for a long time then mixing them into the churned customers will give you a false impression of your churn rate. Mixpanel will help you identify these customers so you can take preventive measures against them leaving your product. You can also combine this information with data from Freshdesk to see if there were any customer service issues that may cause them to leave the product, such as low response times or lack of attention. If there are no issues, then you can re-engage these customers through targeted emails, coupons, or other incentives.
The process to integrate Mixpanel and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.