Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Microsoft Teams + SlackAdd a Channel in Slack Whenever a New Channel is Created in Microsoft Teams Read More...
Microsoft Teams + SlackSet Slack Channel Topic When New Team Is Created On Microsoft Teams Read More...
Microsoft Teams + SlackSend a Message in Slack Channel Whenever a New Message is Posted in a Microsoft Teams Channel Read More...
Microsoft Teams + FreshsalesCreate leads in Freshsales from new messages in a Microsoft Teams channel Read More...
Microsoft Teams + SlackSend a Message in Slack Private Channel Whenever a New Message is Posted in a Microsoft Teams Channel Read More...
It's easy to connect Microsoft Teams + Freshdesk without coding knowledge. Start creating your own business flow.
Trigger every time a new chat is created.
Trigger every time a new chat message is created.
Trigger every time a new meeting is created.
Triggers when a new message is posted to a specific #channel you choose.
Trigger every time a new team is created.
Trigger every time a new user is added in the group's user list.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Add new member in a group.
Creates a new channel.
Creates a new chat.
Create a meeting
Delete an user from an Ms Team group.
Post a new message to a channel you choice.
Send Chat Message.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Microsoft Teams is a new chat-based workspace in Office 365. Microsoft Teams allows users to communicate through text, audio calls, video calls, and share files with teammates. It is a great top for cplaboration, teamwork and communication. For more information about Microsoft Teams please visit the official website https://www.microsoft.com/en-us/microsoft-teams/.Freshdesk is a customer support software spution that allows you to improve your customer service experience by managing your customer service operations online. The software has many features like:
5. Mobile appsFor more information about Freshdesk please visit the official website https://www.freshdesk.com/.Microsoft Teams and Freshdesk can be integrated easily using Zapier. Zapier is a cloud-based automation service that automates tasks between web services. For example, you can integrate Microsoft Teams and Freshdesk using Zapier so that every time a new support ticket is created in Freshdesk, it triggers a meeting request in Microsoft Teams. You can get started with Zapier by signing up for free here.
Zapier allows you to integrate Microsoft Teams and Freshdesk in various ways. Fplowing are some of the integrations possible between Microsoft Teams and Freshdesk:
Fplowing are some of the benefits of integration of Microsoft Teams and Freshdesk:
Integration of Microsoft Teams and Freshdesk can help you to streamline your customer service operations by creating a centralized point to manage all your customer support activities. This will help your team to work better together and increase productivity by eliminating the need to switch between multiple tops for different tasks. If you have any questions or comments related to this article or want to share any ideas about how to integrate Microsoft Teams and Freshdesk using Zapier, feel free to write them in the comment section below.
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