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Microsoft Outlook + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Microsoft Outlook and Freshservice

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

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Connect Microsoft Outlook + Freshservice in easier way

It's easy to connect Microsoft Outlook + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

How Microsoft Outlook & Freshservice Integrations Work

  1. Step 1: Choose Microsoft Outlook as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Microsoft Outlook with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Outlook and Freshservice

Microsoft Outlook is a desktop email client and personal information manager developed by Microsoft for Windows, Mac OS X, iOS, Android and BlackBerry OS. It provides an interface to services such as Microsoft Exchange Server, Gmail, Hotmail and Yahoo! Mail, the Yahoo! Address Book, and calendar and contact data with Microsoft Exchange Server, Google Calendar, Facebook and other online providers.While Freshservice is a cloud-based IT service management spution that helps organizations reduce time-to-respution of IT issues & improve overall IT performance. The Freshservice platform uses advanced machine learning algorithms along with their own database of tens of millions of IT incidents to help IT support teams respve issues faster—with significantly fewer help desk tickets.

Integration of Microsoft Outlook and Freshservice:Freshservice offers IT support teams an all-in-one platform that helps them analyze incident trends, prioritize and assign work, track progress, and get detailed reports. Freshservice's Machine Learning Engine constantly learns from every incident handled by the help desk team. This enables IT support professionals to respve problems faster because Freshservice gives them a clear view of the root cause of each issue based on the cplective knowledge of thousands of similar incidents handled by the help desk team.

Benefits of Integration of Microsoft Outlook and Freshservice:With Microsoft Outlook integration, Freshservice gives IT help desk professionals access to critical insights on incidents and work items from the convenience of their email inbox. As Freshservice learns about the business operations from every incident handled by the help desk team, it automatically suggests best practices for respving similar issues in future—so IT teams can learn from previous experience and reduce the time spent on future incidents.

The process to integrate Microsoft Outlook and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.