Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect Microsoft Outlook + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers at a specified time before an event in your calendar starts.
Triggers when an event is added to you selected calendar.
Triggers every time a new contact is added.
Triggers whenever a new email is received.
Triggers every time an event is updated.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new contact to your Office 365 account.
Create an event directly on your designated calendar.
Send an email from your Outlook account.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Microsoft Outlook and Freshdesk are widely used platforms for email services. Microsoft Outlook is a software that has been developed by the Microsoft Corporation. Freshdesk is also an application that enables users to get all their customer support requests from their clients in one place.
In this article, we will compare and contrast these two platforms so that we can clearly understand their features and how they have different capabilities to make our lives easier.
Microsoft Outlook is a personal information management application that basically helps users to manage their email accounts and calendars. It was first released in 1996 and since then it has been upgraded with a number of new features. It is a powerful platform for organizing business emails, contacts, and appointments.
Freshdesk is a cloud-based customer support software that helps businesses to save time and money by offering an intuitive top that allows them to quickly respond to customer issues. It offers different tops such as a knowledge base, forums, live chat, phone support, and a ticketing system.
Users can integrate Microsoft Outlook with Freshdesk using Zapier. The zap will connect the two applications through webhooks and allow users to create tasks whenever there is an incoming message on your inbox. This integration will give you more time to focus on your business tasks instead of manually creating tasks in Freshdesk every time you get a message in your Inbox.
For example, you can set up the fplowing actions:
This integration will provide you with several benefits including:
1. Save TimeUsing zaps, you can automate tedious tasks and save time for other important tasks in your business. You no longer have to manually create tasks every time you get a new message in your inbox as Zapier will do it for you automatically when needed. All you have to do is simply sit back and relax while allowing Zapier do all the hard work for you!2. Save MoneyBy integrating Microsoft Outlook with Freshdesk, you are able to keep track of all your customer support requests in one location as well as set up reminders and alerts for your team members so that they can easily respond to messages within the specified period of time or at all.3. Improve Customer SatisfactionIntegration of Microsoft Outlook with Freshdesk will ensure that your team members respond to customer queries on time so that they can achieve higher customer satisfaction levels. Customers are likely to think highly of your services if they receive prompt responses from your team members and this will lead to increased business growth exponentially!4. Gain More LeadsThrough integration of Microsoft Outlook with Freshdesk, you are able to increase your sales chances by letting customers know about your products and services through your incoming messages. You can use this opportunity to draw customers’ attention towards your products and services by providing them with more information via responses or automated messages and by encouraging customers to contact you directly via phone or email if they need further assistance for whatever reason.C. Conclusion
Thus, integration of Microsoft Outlook with Freshdesk will help you save time and money while increasing customer satisfaction and sales opportunities making it seem like a worthwhile investment!
The process to integrate Microsoft Outlook and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.