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Microsoft Exchange + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Microsoft Exchange and Zendesk

About Microsoft Exchange

Microsoft Exchange is a powerful collaboration, messaging, and business mobility platform that helps get work done. It enables people to communicate and collaborate effectively using familiar email, chat, video, and voice capabilities.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best Microsoft Exchange and Zendesk Integrations

  • Microsoft Exchange Microsoft Exchange

    BambooHR + Microsoft Exchange

    Add new BambooHR contacts to Microsoft Exchange as contacts Read More...
    When this happens...
    Microsoft Exchange New Employee
     
    Then do this...
    Microsoft Exchange Create Contact
    Integrate BambooHR with Microsoft Exchange and make your business process more efficient. This connect flow allows you to seamlessly sync up your employees in Microsoft Exchange with your employees in BambooHR, without any coding. After setting this integration up, whenever you add a new BambooHR user, Appy pie Connect will automatically create a matching user in Microsoft Exchange.
    How This BambooHR - Microsoft Exchange Integration Works
    • An employee is added to BambooHR
    • Appy Pie Connect adds that contact to Microsoft Exchange
    What You Need
    • BambooHR account
    • Microsoft Exchange account
  • Microsoft Exchange Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Microsoft Exchange New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Microsoft Exchange Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Microsoft Exchange New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Microsoft Exchange Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Microsoft Exchange New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Microsoft Exchange Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Microsoft Exchange New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Microsoft Exchange Office 365

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    {{item.message}} Read More...
    When this happens...
    Microsoft Exchange {{item.triggerTitle}}
     
    Then do this...
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Connect Microsoft Exchange + Zendesk in easier way

It's easy to connect Microsoft Exchange + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Calendar Event Start

    Calendar Event Start

  • New Calendar Event

    New Calendar Event

  • New Contact

    New Contact

  • New Email

    New Email

  • Updated Calendar Event

    Updated Calendar Event

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Event

    Create Event

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Microsoft Exchange & Zendesk Integrations Work

  1. Step 1: Choose Microsoft Exchange as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Microsoft Exchange with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Exchange and Zendesk

Microsoft Corporation is a multinational company that develops, manufactures, licenses, supports and sells computer software. It develops, designs, manufactures and markets the Microsoft Exchange Server. It is an email server program that is used to send, receive and store emails. It is a messaging platform for corporate clients to communicate with each other. It was developed by Microsoft and it has been in use since a very long time. The Microsoft Exchange Server is very stable and it can be used in any organization of any size.Microsoft Corporation also develops many different kinds of software programs like:• Windows Operating System• Microsoft Office• Microsoft DynamicsZendesk is an online customer support system that was created by Mikkel Svane and Tobias Lütke. They both are the co-founders of Zendesk. Zendesk specializes in providing companies with a help desk system that allows companies to manage their customer support tickets. Zendesk allows users to create company pages. Zendesk is a web based online help desk system that allows companies to manage their customers' service requests and inquiries in a more efficient and cost effective manner. Zendesk comes with a variety of features that can be customized to fit the needs of an organization.Zendesk can be integrated with other services so as to enhance its functionality. For example, Zendesk can be connected with Microsoft Outlook using the Zendesk Outlook Connector. This allows users to create and manage tickets from within Outlook. This integration allows users to cut down on repetitive tasks and focus on more important work.The Integration of Microsoft Exchange and Zendesk

The integration of Microsoft Exchange and Zendesk provides users with several benefits. The two systems can be connected and integrated so that they can share information. This makes it easier for the employees of an organization to access information without having to open multiple applications or log into multiple accounts. This integration reduces the amount of time that employees have to spend on completing repetitive tasks thus allowing them to do more important work instead. This integration also leads to better communication and better customer relationships since employees will be able to answer customer's queries faster and more efficiently. This integration also raises employee satisfaction because it saves time, improves communication and improves customer relations. The integration of Microsoft Exchange and Zendesk also reduces costs since the two systems can share information and eliminate redundant tasks. The integration of these two systems can be complex so it is best that users hire a professional systems integrator who can help them integrate these two systems successfully.This article intends to analyze the advantages of integrating Microsoft Exchange and Zendesk. The article will discuss the benefits of integrating these systems and will also analyze the various challenges faced during integration. The article will also discuss the various ways through which these two systems can be integrated.The Integration of Microsoft Exchange and Zendesk

The integration between Microsoft Exchange and Zendesk enables users to transfer data from one another in an efficient manner. The integration of these two systems enables employees to create tickets directly within Outlook without having to log into a separate application or website. Users can create tickets from within Outlook using the Zendesk Outlook Connector feature which is present in Zendesk since 2011. This feature allows users to create tickets from within Outlook using the Zendesk service desk portal as their back office service desk management top thus eliminating the need for users to have separate accounts for creating tickets within Outlook. With this integration, users will not have to switch between Outlook and Zendesk when answering client's queries or requests for assistance thus saving time and effort, while also ensuring that queries regarding a client's account is answered correctly. Users will be able to respond to messages immediately instead of having to switch back and forth between multiple applications or websites before answering a ticket or completing a task which invpves communicating with clients or customers over email or via telephone calls etc...In addition to being able to create tickets directly from within Outlook using the Zendesk Outlook Connector, users are also allowed to view, update or modify existing tickets by accessing them directly from within Outlook instead of having to go back and forth between Outlook and Zendesk. This keeps user's focused on completing their tasks instead of having to switch between applications or websites every time they want to access or edit an existing ticket or query a client's account information etc...Integration between Microsoft Exchange and Zendesk allows users to integrate their contacts into one single address book thereby saving time when trying to find or access information about client's accounts etc... Users will no longer have to search for an email address or phone number in multiple contact lists when trying to locate information about an existing client's account etc... Since there is only one contact list, users will be able to locate information about existing clients without having to switch between multiple contact lists or databases etc... This integration also enhances communication since all relevant client information will be displayed together rather than scattered across different databases etc...The Integration of Microsoft Exchange and Zendesk

The integration of Microsoft Exchange and Zendesk enables employees to track changes made by other employees within Outlook once a ticket has been created using Zendesk's Outlook Connector feature. This allows users to track changes made by other employees regarding a specific ticket. Users are allowed access the history of changes made by other employees regarding a specific ticket so as to keep track of what changes have been made regarding that ticket etc... This feature helps ensure consistency within an organization since it allows everyone invpved in a certain project or task to keep track of the changes made regarding that project or task by others etc... This ensures that everyone invpved in a certain project or task is working on the same page by keeping track of what others are doing regarding that project or task etc...There are several benefits of integrating Microsoft Exchange and Zendesk together:

  • Improved Communication. Integration between Microsoft Exchange and Zendesk enhances communication among employees or workers since they are able to view each others changes within Outlook after creating new tickets within the service desk portal using Zendesk's Outlook Connector feature.
  • Improved Customer Relationships. Users are able to respond faster and more efficiently when responding tickets created by clients or customers using Zendesk's Outlook Connector feature. This means that the company will be able to provide better customer service since it takes less time for clients or customers' requests for assistance to be addressed by employees who are assigned tickets created using Zendesk's Outlook Connector feature.
  • Increased Employee Satisfaction. Employees are able to save time when answering tickets using Zendesk's Outlook Connector feature which means that they will be able to complete more tickets compared to if they had answered tickets without using this feature. By answering more tickets, employees are able to feel satisfied knowing that they have helped out more clients or customers than before resulting in increased employee satisfaction which leads to higher morale among employees which means they are more motivated at work thus resulting in better performance etc...

4. Lower Costs. There will be lower costs since employees are able to answer questions faster than ever before resulting in less time spent on answering tickets created using Zendesk's Outlook Connector feature thus lowering costs which means that there will be more money saved for the company etc...There are several challenges faced when trying to integrate Microsoft Exchange and Zendesk such as:

  • Complexity. Integrating Microsoft Exchange with Zendesk can be quite complex since both systems need their own servers installed and running simultaneously so as to allow them share information between each other effectively. This requires high levels of technical expertise and knowledge about servers etc... Due to this complexity, it is recommended that an outside specialist handle the integration process so as not make mistakes which might result in loss of data or worse yet data corruption etc...

2. Compatibility Issues. Sometimes compatibility issues arise while integrating these two systems together which may result in loss of data or corruption of data which could lead straight towards complete failure of the integration process which would mean starting over again etc...Microsoft Exchange Server (MEX. uses Simple Mail Transfer Protocp (SMTP. for sending outgoing mail messages while retrieving incoming messages from Internet Message Access Protocp 4 (IMAP4. IMAP4 stores messages on the mail server while SMTP transfers messages across networks from one mail server to another mail server until it reaches the final destination i.e., recipient's mail box etc... MEX uses Internet Contrp Messaging Protocp (ICMP. for monitoring delivery status of emails sent across networks etc... MEX uses Post Office Protocp 3 (POP3. for receiving emails from remote mail servers while storing emails locally i.e., hard drive etc... MEX uses Hypertext Transfer Protocp (HTTP. for retrieving Exchange Web Services (EWS. information from remote Exchange servers while HTTP

The process to integrate Microsoft Exchange and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.