Monitor any keyword in real-time and receive filtered, organized and prioritized information
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
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It's easy to connect Mention + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Triggers when a new record is created.
Triggers when a record is update.
Creates a new alert
Creates a new record in a table.
Update a old record in a table.
The integration of Mention and ServiceNow is the perfect combination of two companies. This combination will help you automate your customer support, and all the activity will be saved in a single location.
Mention is an application that can figure out when there is any mention of your brand or company on the social media networks, such as Twitter, Facebook, Reddit, Instagram, and so on. It also detects who is talking about you and what they are saying. After that, you can respond to the customers through the integrations with your favorite platforms, such as Twitter, Facebook Messenger, email, and so on. Besides, Mention is capable of monitoring negative feedback on third-party websites. You can even get notified via SMS.
ServiceNow is the most popular service-management software. The main goal of this platform is to manage IT services for various business processes, including IT service management (ITSM. and customer service management (CSM. These two platforms can be integrated via Mention’s API integration. With the help of this integration, you can schedule tasks for your team of customer support representatives and automate your processes.
Integration of Mention and ServiceNow will bring the fplowing benefits:
Automated management of customer service process;
Improvement of customer experience;
Ability to analyze mentions of your company for detecting new trends and problems;
Mention is the best top for monitoring social media networks. It will help you discover what the customers say about your brand or company and respond to them quickly.
The process to integrate Mention and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.