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Mention + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Mention and Freshdesk

About Mention

Monitor any keyword in real-time and receive filtered, organized and prioritized information

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Mention and Freshdesk Integrations

  • Mention Evernote

    Mention + Evernote

    Create new Evernote Notes for new mentions on Mention Read More...
    When this happens...
    Mention New Mention
     
    Then do this...
    Evernote Create Note
    Do you want to keep track of your Mentions so you can monitor how your business evolves over time.? However, it can be tiresome! Set up this integration and you will be able to create Evernote note for every new mention on Mention. You can now evaluate your company's media coverage alongside the rest of your notes while saving time!
    How This Integration Works
    • A new Mention is added.
    • Appy Pie Connect automatically creates a note in Evernote.
    What You Need
    • Mention account
    • Evernote account
  • Mention Slack

    Mention + Slack

    Send new Mention alerts to Slack Read More...
    When this happens...
    Mention New Alert
     
    Then do this...
    Slack Send Channel Message
    Now you can use Appy Pie Connect to immediately send new Mention alerts to Slack. After setting up this integration, when a new alert is added to Mention, App Pie Connect immediately sends a message to Slack. The alert will include the details of the alert including mention link and dashboard link.
    How It Works
    • A new Mention is added.
    • Appy Pie Connect automatically sends a Slack message.
    What You Need
    • A Mention account
    • A Slack account
  • Mention Dropbox

    Mention + Dropbox

    Add new Mentions to a Dropbox text file Read More...
    When this happens...
    Mention New Mention
     
    Then do this...
    Dropbox Create or Append to Text File
    When someone mentions your brand or keywords on web, you may need their details added to your file storage. This integration helps by automatically creating/appending a text to a file in Dropbox when there is a new mention. You won't have to manually upload info into your files again.
    How It Works
    • A new Mention is added.
    • Appy Pie Connect adds that to a Dropbox text file.
    What You Need
    • A Mention account
    • A Dropbox account
  • Mention Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Mention New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Mention Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    Mention New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Mention Asana

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    {{item.message}} Read More...
    When this happens...
    Mention {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Mention + Freshdesk in easier way

It's easy to connect Mention + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Alert

    Triggers when a new alert is added.

  • New Mention

    Triggers when a new mention comes through for the specified alert

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Alert

    Creates a new alert

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Mention & Freshdesk Integrations Work

  1. Step 1: Choose Mention as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Mention with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Mention and Freshdesk

Mention?

Mention is a social media monitoring company that gives businesses the ability to monitor conversations across all major social media channels. You can set up alerts for words or phrases that are relevant to your brand, and based on how many mentions you’d like to receive, the service can be scaled accordingly. With integrations with various social media platforms, it is easy for companies using Mention to drill down into each specific conversation, allowing them to engage with users in real time.

Freshdesk?

Freshdesk is a customer support software that allows businesses to help their customers via live chat, email and phone. It has been used by companies of all sizes and industries, including the likes of The Atlantic and Dropbox. Freshdesk integrates with all major social media platforms, helping businesses deal with customer support via different mediums. The integration between Mention and Freshdesk lets companies take advantage of both services simultaneously.

Integration of Mention and Freshdesk

Both Mention and Freshdesk provide the tops necessary for businesses to have an effective social media presence. However, when used together, they provide a much more hpistic spution for companies. Here’s how these two platforms are integrated:

  • Social Media Engagement

With Mention, companies are able to stay up to date with what people are saying about their brand on Twitter, Facebook, Google+, LinkedIn, and more. Using the live-chat functionality on Freshdesk, they are then able to engage directly with the users who mention their brand.

  • Customer Support

Freshdesk’s email support feature allows companies to engage with customers via email, while the live-chat functionality on Freshdesk allows companies to support customers through an instant messenger-style interface. Companies using Mention also have access to both features, allowing them to switch from one method of customer support to the other at any time.

  • Campaigns & Analytics

Mention’s powerful analytics dashboard provides detailed data on how well campaigns are doing in terms of engagement and exposure. This data can then be fed into Freshdesk’s campaign management feature, allowing companies to track their progress against goals and schedules.

Companies that use both Mention and Freshdesk together enjoy benefits that few other social media sputions can provide. They can keep up with all of the relevant conversations surrounding their industry and their brand, engage in those conversations directly, easily handle customer support issues, and track results of their campaigns in real time. When used together, these two tops provide a spution unlike any other in the marketplace.

The process to integrate Mention and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.