Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Konnect Insights is trusted by brands from various industries as it offers a complete social suite.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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It's easy to connect Konnect Insights + Zendesk without coding knowledge. Start creating your own business flow.
Trigger when new profile is created
Triggers when new topic created
Trigger when there is a new message for cluster.
Trigger when there is a new message for profile.
Trigger when there is a new message for topic.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
First, I will tell you what Konnect Insights is, and then tell you what Zendesk is.
Konnect Insights is a marketing intelligence platform that provides insights into customers' daily interactions through emails (e.g. social networking sites, emails, and blog comments. It helps companies to build strong client relationships by tracking customer behavior and identifying areas for improvement.
Zendesk is a cloud-based customer service software. It helps companies to provide excellent customer support and increase business productivity. It allows users to provide one-to-one and self-service customer support via email, live chat, phone, and social media.Conclude the article by stating the benefits of integration between Konnect Insights and Zendesk.
Konnect Insights is a marketing intelligence platform that provides insights into customers' daily interactions through emails (e.g. social networking sites, emails, and blog comments.
Zendesk is a cloud-based customer service software. It helps companies to provide excellent customer support and increase business productivity. It allows users to provide one-to-one and self-service customer support via email, live chat, phone, and social media.C. Integration of Konnect Insights and Zendesk
Integration of Konnect Insights and Zendesk will help companies to integrate sales and marketing activities with a customer's lifecycle through the use of data analysis tops within each platform. Moreover, it will allow companies to identify trends in their customer interaction, improve communication with customers, and reduce unnecessary costs of managing multiple systems. It will help companies to streamline sales and marketing efforts by providing a single system for their customer data needs. It also helps companies to develop close relationships with their customers by better understanding their needs and preferences. This integration also helps companies to build better strategies for sales activities by using both platforms' data analysis tops.D. Benefits of Integration of Konnect Insights and Zendesk
Advantages of integration of Konnect Insights and Zendesk include reduced cost, increased revenue opportunities, improved efficiency, better customer service, more effective marketing campaigns, higher satisfaction of customers, higher profit margins, increased time-savings, improved business processes, reduced customer churn rate, increased loyalty, improved employee satisfaction, improved brand reputation, and competitive advantage.
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