IMAP stands for Internet message access protocol, which is a widely used protocol for e-mail retrieval available in Microsoft, Google and Yahoo! products among millions of mail servers worldwide. Check our SMTP service as well!
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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It's easy to connect IMAP by Connect + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when you receive a new email.
Triggers when you add a new mailbox to your account.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
IMAP by Connect is a platform that helps organizations to manage their customer’s emails and other companies data. It was launched in 2013 by Emarsys, a company based in Austria and specializes in marketing automation and customer engagement. The platform allows its users to receive, store, organize, and track their customers’ data on any device, web or mobile. It also provides them with email and SMS notifications as well as ability to send automated messages to their customers.
Zendesk is a software spution provider that offers products for customer service, help desk, support, and knowledge base management. It was founded in Copenhagen, Denmark in 2007 by Mikkel Svane, Morten Primdahl, and Thomas Pedersen. Their main goal was to create a user-friendly software to help businesses focus on their customers instead of dealing with internal matters. Their flagship product is called Zendesk Support that has been adopted by more than 20,000 companies around the world (Zendesk.com.
Using IMAP by Connect with Zendesk will allow your business to be able to analyze the data that comes from your customers’ emails. This data can be used to improve your business performance. Analyzing the data will also give you insights about your customers’ preferences and needs which can help you to provide better customer service.
First, you need to integrate IMAP by Connect with Zendesk. To do so, you need to get an API token from Zendesk. In order to do so you should first access Zendesk and create a new account if you don’t have one already. After creating an account go to the Settings section, select API keys and then create a new API key. This key will be used to authenticate your integration with IMAP by Connect. You just need to click on “Create token” button and then copy and paste the generated token into IMAP by Connect. After doing that you will be able to retrieve your customers’ data stored in Zendesk.
Benefits of integrating IMAP by Connect and Zendesk:
Access your customers’ data stored in Zendesk from anywhere – on any device;
Customize emails sent to your customers based on previous communication history;
Schedule emails at specific time according to your preferences;
Send reminders to your customers when they haven’t responded to your previous message;
SMS notifications about emailed messages;
Automatically fill out forms with customer data stored in Zendesk;
Receive business intelligence information about your customers’ activities and behaviors;
Actions triggered based on customer behavior like sending them emails or text message;
Manage all communication history between you and your customers in one place.
The process to integrate IMAP by Connect and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.