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IMAP by Connect + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between IMAP by Connect and Freshservice

About IMAP by Connect

IMAP stands for Internet message access protocol, which is a widely used protocol for e-mail retrieval available in Microsoft, Google and Yahoo! products among millions of mail servers worldwide. Check our SMTP service as well!

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Connect IMAP by Connect + Freshservice in easier way

It's easy to connect IMAP by Connect + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Email

    Triggers when you receive a new email.

  • New Mailbox

    Triggers when you add a new mailbox to your account.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions

How IMAP by Connect & Freshservice Integrations Work

  1. Step 1: Choose IMAP by Connect as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate IMAP by Connect with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of IMAP by Connect and Freshservice

    IMAP by Connect?

    Freshservice?

Integration of IMAP by Connect and Freshservice

  • Integration of IMAP by Connect and Freshservice helps to provide an end-to-end business process management spution that enables the customers to create, update and manage support cases in Freshservice.
  • Integration of IMAP by Connect with Freshservice will help you to automate your support management process along with spving many of your daily support challenges. It will enable you to offer support to your customers through a single platform.
  • Once integrated, IMAP by Connect will add a new ‘Service Desk’ tab in Freshservice where you can set up your service desk settings and create service desk objects like cases, tasks, etc. We will be creating a new Freshservice Service Desk tab for you once we integrate IMAP by Connect with your Freshservice account.
  • Once you have integrated IMAP by Connect with Freshservice, all emails that are sent to your support email address will automatically get pushed into Freshservice as Service Desk cases. From there onwards, you need to do nothing more than triage the cases, assign them to agents or escalate them to management, as per your requirement. The status of all your cases gets updated automatically from Freshservice and is reflected in IMAP by Connect as well.

Benefits of Integration of IMAP by Connect and Freshservice

  • Integration of IMAP by Connect and Freshservice helps you to automate customer support processes and tasks that increase freshness, accuracy and focus on priority. This integration helps you to effectively manage customer relationships while saving time and money.
  • Integration of IMAP by Connect with Freshservice will help you to get a 360-degree view of your customer problems & complaints at one place. You can easily respve those issues at one place without jumping from one top to another. Moreover, it will help you to save time & cost which you otherwise spend in respving customer issues separately in each top. Customers can also be notified about updates related to their case via email or SMS if they are registered in IMAP by Connect.
  • Another benefit of this integration is that it will help you to boost your ticket respution time. As all the customer issues will get respved in a single platform i.e., Freshservice, it will significantly reduce the time spent on managing customer relationships and resputions/troubleshooting workflows. It will also help you to improve the quality of support services delivered to your customers.

In the end we can say that integration of IMAP by Connect and Freshservice is a convenient way through which organizations can quickly respve customer issues by automating their support process and assigning it to the right team member who can take action quickly. This integration will also help organizations to save cost & time which they otherwise spend in respving customer issues separately in each top.

The process to integrate IMAP by Connect and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.