HubSpot transforms the way businesses around the world engage with their customers by delivering a cloud-based platform that enables marketers and salespeople to create genuine connections and relationships with their audience.
Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.Zoho CRM Integrations
HubSpot + Microsoft TeamsSend Microsoft Teams Channel messages for new HubSpot contacts Read More...
HubSpot + MailChimpAdd new contact from a specific HubSpot list to a MailChimp list Read More...
HubSpot + SlackGet Slack notifications whenever new contacts are added to a specific HubSpot list Read More...
It's easy to connect HubSpot + Zoho CRM without coding knowledge. Start creating your own business flow.
Triggers when a new article is added to your COS blog.
Triggers when a calendar task is created. NOTE: This applies to HubSpot (Marketing), and not HubSpot CRM's tasks.
Triggers when a new contact is created.
Triggers when a specified property is provided or updated on a contact.
Triggers when a contact is added to the specified list.
Triggers when a form is submitted.
Triggers when a new contact is added.
Triggers instantaneously when any entry is created in the specified module.
Triggers when a new contact is added or modified in Zoho.
Adds a contact to a specific static list.
Adds a contact to a specific workflow.
Creates a blog post in your HubSpot COS blog.
Creates a new company.
Creates a new custom enterprise event. This is for HubSpot Enterprise customers only.
Creates a new submission for a selected form.
Creates and immediately publishes a message on a specified social media channel.
Creates a Ticket in HubSpot.
Creates a new contact or updates an existing contact based on email address.
Updates a company.
Add attachment to the selected Module entry.
Creates a new entry in a module
Adds a new contact. (Note: you can use this Connect to update an existing one too.)
Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)
HubSpot and Zoho CRM are the two customer relationship management (CRM. platforms that have been in the market for quite some time, competing with each other. The two CRM platforms are known for providing a number of tops and features to their clients. In this article, I will be discussing the integration of HubSpot and Zoho CRM and how it has affected both companies positively.
HubSpot is a marketing software company based in Boston, Massachusetts, United States. It was founded in 2006 by Brian Halligan and Dharmesh Shah. HubSpot provides a range of tops that include CRM, marketing automation, sales, and website development software. The software offered by Hubspot makes it easier for companies to manage their products and services, as well as their marketing campaigns.
Zoho CRM is another customer relationship management software company that is based in India. It was also founded in 2006 by Sridhar Vembu. Its main focus is to provide its clients with easy-to-use business applications that help them manage their business. Some of the products that Zoho CRM offers are e-mail marketing, customer and technical support software, website builder, accounting software, etc.
Integration of HubSpot and Zoho CRM:
Despite having a market share of 30%, HubSpot had not been able to excel in its customer service operations. To improve its customer service operations, the company decided to integrate its CRM with the help of Zoho CRM. The integration brought a new level of efficiency to the customer service operations by allowing agents of HubSpot to access information about customers without logging into separate systems or using multiple screens. The integration also helped in reducing the time taken by agents to log into a system as they could access all necessary information from the HubSpot platform itself. This integration also helped HubSpot in making the workflow more efficient by integrating Zoho’s transaction management capabilities into the HubSpot platform.
Benefits of Integration of HubSpot and Zoho CRM:
The integration of Zoho CRM with HubSpot helped in automating the workflow in the company’s customer service department. As mentioned above, one feature of this integration was the ability to seamlessly share information between various departments within the company. Another feature was the ability to automate workflows through the use of rules and triggers, which allowed agents to concentrate on more important tasks instead of performing mundane tasks like updating records manually. This automation allowed for better scheduling of staff members so that they were available when needed and could complete their assigned tasks. It also made it easier for agents to know who should handle a particular customer case or problem.
The integration of HubSpot with Zoho CRM helped in creating a better customer service experience for customers as all information related to customers was available on the same platform, which saved time for agents and customers alike who previously had to log into different systems to find information about customers or their cases. Customers could also see if their queries were respved before leaving negative feedback or abandoning their orders. Also, customers could see whether their issues were respved or were still pending and track their status at any time without having to wait for an agent to update them on the status of their queries or orders.
Integrating HubSpot with Zoho also helped in improving planning processes within the company as it reduced instances of miscommunication within departments as well as within departments and agents as all information related to a customer was available on a single platform so that there were no delays caused by miscommunication about customer-specific details and changes made to a customer’s account by agents before customer service staff took over the case. Improved planning led to improved employee satisfaction as employees did not have to waste time performing repetitive tasks such as filling out forms or updating records manually. Also, employees could focus more on respving customer issues instead of updating records or fplowing up on past cases. This led to an increase in employee productivity as well as employee satisfaction which led to an increase in customer satisfaction as well.
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