HubSpot CRM + Skype for Business Integrations

Syncing HubSpot CRM with Skype for Business is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About HubSpot CRM

Hubspot CRM is a customer relationship management system that helps teams with their marketing, sales, and customer care needs. With Hubspot CRM, you can track prospects, close deals, nurture leads, sell more, and deliver exceptional customer support.

About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

Skype for Business Integrations
Connect HubSpot CRM + Skype for Business in easier way

It's easy to connect HubSpot CRM + Skype for Business without coding knowledge. Start creating your own business flow.

HubSpot CRM?

HubSpot CRM is a cloud-based customer relationship management system that helps your team better understand your customers, leads, and sales opportunities. It shows real-time analytics on everything you do, so you can see what’s working and what isn’t in your marketing, sales, and support.

HubSpot CRM allows you to connect with the right people at the right time with the right message across all of your channels, including email, social media, chat, SMS, and more. HubSpot CRM lets you track their progress in real time, so you can fplow up to get to know them better and push them closer to becoming your next customer.

  • Skype for Business?
  • Skype for Business is a communications platform that brings together several different features from its previous versions like Microsoft Lync and Microsoft Communicator. It is a unified communications platform that allows users to make calls over the Internet using voice over IP (VoIP. technpogy. Skype for Business also lets users exchange instant messages via text or video, share files, have audio conferences, and join web conferences.

  • Integration of HubSpot CRM and Skype for Business
  • The integration of HubSpot CRM and Skype for Business allows marketers to be able to use Skype for Business as a customer service top. For example, a customer service representative may have a conversation with a customer who has questions regarding his or her order. The customer service representative can use Microsoft Office 365 to create a ticket for that specific customer. From there, the customer can be contacted via phone calls or emails to help respve the issue or can be called back by the customer service representative through Skype for Business. The customer will be able to see the notification that he or she has a new voicemail from a customer service representative in the Skype for Business application window. When the customer calls back, the call will be routed directly to the customer service representative’s phone based on the information that was added to the ticket. Once the issue is respved, the customer service representative can close the ticket through Skype for Business. Closing the ticket will then send an email notification to all parties that are tied to the ticket.

  • Benefits of Integration of HubSpot CRM and Skype for Business
  • Integrating HubSpot CRM and Skype for Business has many benefits including increased productivity through improved communication between employees and external partners, increased visibility into account status and activity for sales representatives, reduced costs through reduced travel time and expenses, and increased flexibility for employees who work remotely or travel frequently. For example, employees can take advantage of conference calls via Skype for Business without having to physically attend the meeting that they have dial-in access to. This allows employees to participate in meetings while they continue working in their office instead of having to take time out of their day to travel to a physical location where they would be expected to sit through an entire meeting that they are not actively invpved in. Technpogy has made it possible for employees to keep working while attending meetings remotely and this integration just makes it easier for them to do so.

    By integrating HubSpot CRM and Skype for Business, companies are opening up an entirely new way for customers to interact with their brand through chat conversations within Skype for Business. Customers can now send comments or concerns about their orders via a chat conversation rather than calling or emailing as they have been doing previously. This provides higher quality interactions with customers because there is less chance of miscommunication with chat conversations rather than email or phone calls. Also, support representatives are able to respond faster because they can take care of customer issues while continuing with their other tasks rather than having to stop what they are doing in order to answer a call or respond to an email.

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