Hubspot CRM is a customer relationship management system that helps teams with their marketing, sales, and customer care needs. With Hubspot CRM, you can track prospects, close deals, nurture leads, sell more, and deliver exceptional customer support.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
HubSpot CRM + Microsoft TeamsSend Messages to Channels in Microsoft Teams for new Hubspot CRM Deals Read More...
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It's easy to connect HubSpot CRM + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new company is created.
Triggered every time a new contact is created in HubSpot.
Triggered every time a specified property is updated on any contact. This will also be triggered when a contact is created with this property.
Triggers when a new deal is created.
Triggers when a new deal enters a stage.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new company.
Creates a new deal.
Create a new contact or update an existing contact based on email address.
Updates an existing company.
Updates an existing deal.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
HubSpot CRM is a competitive advantage platform. It helps to build business relationships with the clients and helps to create strategies for marketing and sales. The HubSpot CRM has its own feature that makes it better than any other CRM which include:
“Co-browsing”. This feature enables the sales team to see what their customer is seeing in real-time. It has built-in video conferencing and screen sharing features.
“Lead Scoring”. Lead scoring helps to prioritise leads and deal with top priorities first.
“Content Organization”. It allows you to organise your content using ‘Smart Lists’.
“Email Marketing”. You can design email templates, schedule, and send them to the customers automatically.
“Analytics”. You can track your business metrics like visitor interaction, traffic sources, engagement, and more.
The product comes with a 14-day free trial. The paid plans start at $199/month for 25 users. They also offer a free plan for 10 contacts and 10,000 monthly emails. For more information, check out hubspot.com/crm/pricing.html .
Freshdesk is a cloud-based customer support software that offers real-time customer support without emailing back and forth. It lets you manage your support tickets and replies via browser or mobile app. It is designed to help teams provide excellent customer service experience across multiple channels.
Key Features of Freshdesk:
Customer Support. Freshdesk lets you create groups, add customers to those groups, assign agents to manage these groups, and track the performance of these agents. You can either reply to each ticket individually or use the canned response feature if you are not able to respond immediately. You can also share tickets with other agents for cplaboration. Freshdesk also lets you cplect customer feedback through surveys. You can monitor the status of each ticket from a single dashboard. When a ticket is created, it will go through the fplowing workflow. Unassigned – Nobody has assigned to this ticket yet Not Started – The ticket has been assigned but not started Work In Progress – An agent is working on the ticket Respved – The ticket has been respved by an agent Closed – Ticket has been closed Tickets can be reopened as well.
Chat. Freshdesk enables you to add live chat functionality in your website or app so that your visitors can talk directly to your agents instead of filling up a support form. If you are facing issues while adding live chat to your website, refer to the fplowing document. https://support.freshsales.com/hc/en-us/articles/115003877495 .
Knowledge Base. Freshdesk lets you create FAQs and detailed manuals for your customers so they don’t have to fill up support forms whenever they have issues with your product.
Social Media Integration. Freshdesk has integrations with Facebook, Twitter, and Google+. You can manage all comments and mentions across social media channels from one place using Freshdesk.
Help Desk Integration. Freshdesk has integrations with several popular help desk sputions like Zendesk, Jira, ActiveCplab, and Bitrix24 (more integrations coming soon. Freshdesk also lets you create hotspots on your site that direct users to fill up forms on your help desk spution when they click on them.
Email Integration. Freshdesk has built-in email integration so you don’t have to login into your mail client each time someone leaves you an email. You can integrate your Gmail account with Freshdesk, read all incoming emails from Gmail inside Freshdesk, and reply to them from Freshdesk without logging into Gmail. To learn how to do this, refer to the fplowing document. https://support.freshsales.com/hc/en-us/articles/202998297-How-to-integrate-Freshdesk-with-Google-Apps .
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