GoToWebinar is an online webinar service that offers everything you need for easy, convenient webinars - starting with a one-time set-up fee and monthly subscription.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Freshworks CRM + GoToWebinarCreate GoToWebinar registrants when new contacts are created in Freshworks CRM Read More...
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect GoToWebinar + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a registrant completes a webinar. At that point, they are considered an attendee.
Triggers when a new registrant is added to a webinar.
Triggers when you add a new upcoming webinar.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new registrant for a webinar.
Create and schedule a new, single-session webinar.
Removes a registrant from a webinar.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
GoToWebinar and Zendesk are two very powerful customer support systems which have been introduced to the market a few years ago. Both of these systems are designed to help small and medium size businesses to provide their customers with better service.In this paper I will present an outline for an article about both of these companies, GoToWebinar and Zendesk. This article will focus on an analysis of integration between them, benefits of using them together and conclusion.
GoToWebinar is an online web based meeting and webinar software spution that allows users to host live or on-demand events. It is used by thousands of organizations including Fortune 500 companies such as Audi, Coca-Cpa, Dell, Ford, IBM, Lenovo, Microsoft, SAP, Walmart and many others.It is a software spution that combines web conferencing and online meetings in one place. Users can organize webinars through this platform. After creating a meeting, they can upload PowerPoint presentations, record audio or video files and share screen content.Users can sign up for a free account at www.GoToWebinar.com .
Zendesk is an online customer support software designed for small and medium size businesses. It helps these businesses to provide better support to their customers.It is an all-in-one customer service platform that includes help desk software (support ticketing system), knowledge base, social media integrations, live chat and mobile support.Zendesk offers three plans. Lite, Plus and Pro . The Lite plan has a $0/month price tag and comes with basic features such as one support agent, one support queue, one self-service portal and basic reporting functionality.The Plus plan starts from $19/month and comes with more features such as 1-800 numbers, multiple agents, multiple queues, advanced reporting and more customization options.The Pro plan starts from $49/month and comes with even more features such as unlimited agents, multiple dashboards, email integration and more advanced reporting.For more information please visit www.zendesk.com .
Both GoToWebinar and Zendesk are great products with lots of built-in useful features but they are designed to work separately. Therefore it is possible to integrate them together to create a more efficient spution for your business.A company can use integrated sputions in order to save time on managing separate systems. They can also use unified spution to reduce the cost because they will not need to pay for two separate licenses anymore (the second license usually costs less than the first one.
Integration of GoToWebinar and Zendesk comes with many benefits for business owners:Business owners can use both services without paying for two different licenses . They can use only one license for both systems.Business owners do not need to learn how to use two different applications because they will be using only one.Business owners do not need to hire extra people to help them manage the system because they will be able to use both applications on their own.Business owners can track the activity of their customers through both systems because they are connected together. For example if a customer submits a ticket through Zendesk then this information will be visible in GoToWebinar and vice versa. This makes it easier for business owners to know what is going on with their customers.Business owners can use both systems together for live chat sessions. They can use live chat in GoToWebinar and keep chatting with the customer after the session ends so that they can spve their issue before it becomes serious. This is something that they cannot do if they are using each system separately. Business owners can offer live chat as part of their support strategy and this will help them to get more new customers because their service will be better than others'.All in all this spution will save business owners time by reducing the amount of work that needs to be done manually. It will also allow them to save money because they will not need to pay for two different licenses anymore. This spution will also help business owners understand their customers better because they will have access to information about their activity and behavior in both systems.This spution may not be suitable for every type of business but it can definitely be helpful for many business owners around the world.
The process to integrate GoToWebinar and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.