GoToTraining is the online training software to engage learners before, during, and after sessions. It enables enterprises and individuals to provide interactive training sessions to both employees and customers, regardless of location.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.Intercom Integrations
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It's easy to connect GoToTraining + Intercom without coding knowledge. Start creating your own business flow.
Triggers when there is a new training event.
Triggers when you get a new registrant for a particular event.
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Creates a registrant for a particular training.
Creates a training
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
GoToTraining is program for the training of employees and partners. It is possible to conduct a training via GoToTraining in the office, or to turn off the Internet connection and conduct a training in offline mode. The program allows you to create courses, trainings and lessons, choose the interface language, customize their own online classes, perform training with audio and video content. Intercom is an online chat system. It is possible to create a text chat (support communication. or voice chat between users (phone calls. This service allows you to track the history of contacts between users, monitor the current state of the user's account, send automatic messages, etc.Intercom was created by Eoghan McCabe, Des Traynor and Ciaran Lee. It was launched on October 31, 2011. The company is based in San Francisco (USA. Currently, more than 50 000 companies use Intercom.Intercom works as a plugin for web browsers Mozilla Firefox, Google Chrome and Apple Safari.The latest version of GoToTraining and Intercom is available for download at www.gototraining.com and www.intercom.io respectively.
GoToTraining allows you to integrate Intercom into webinars, online courses and offline classes. You can create an account in Intercom and create a ticket for it in GoToTraining. You can also customize the chat interface in GoToTraining by choosing the cpor scheme, adding a logo and photos of your company in the chat window.Intercom allows you to create a personal account in one click. Now you can chat with customers through the program without leaving the site or sending an email. Intercom is a paid service ($80 per month), and you need to pay for its integration into GoToTraining separately ($150. You can save money if you order both programs together ($350. and get a 10% discount .Intercom has a mobile application for iOS, Android and Windows Phone devices. Users can chat with each other using smartphones or tablets. If your customer uses GoToTraining on a mobile device, you can answer questions from Intercom directly on the site or in a mobile app.Intercom lets you choose which messages you want to receive in your Inbox and which ones should be sent to your email address instead. For example, if your customer sends a request to your support department, it will be automatically sent to your inbox instead of appearing as an email message in your mailbox .Another useful feature of Intercom is that you can see who is online at this moment and where they are located. You can send them messages even if they do not open your chat window while they are online or offline .
It is very convenient to have a support system for the GoToTraining course on the website. Your customers can simply write down questions or remarks about the training material during the lesson without leaving the site or interrupting the class. Such questions will be sent to your Inbox in Intercom, so no one except you will see them. Using Intercom you can answer all questions immediately even if you cannot attend the class due to schedule conflicts or another reason. Using this service helps you save time because you do not need to check your emails every five minutes or postpone answering questions until later. The system allows you to provide high-quality support to your customers even if you do not have enough time for it. As mentioned above, Intercom has an interesting feature - "Who's online?" When some of your students leave comments on your training material, you can see who is online now and send them messages right away while they are working on it . You can also send messages from a mobile application while working on something else on your computer .Intercom allows you to communicate with your customers 24/7 and organize a personal account for each of them . When creating an account in Intercom, customers can choose their own user name and password . Creating personal accounts is a great way to build relationships with clients . It is especially important when providing customer support through an online chat system . Your customers will feel comfortable communicating with real people instead of robots after they get used to this service .Intercom gives you statistics about user activity on your site like how many visitors have viewed your page, how many of them opened the chat window, etc . These statistics give you valuable information about what content attracts users' attention on your site . You can use this info to improve your training materials or make them more attractive for potential customers . You can also see how many visitors have left comments on your training material after each training session , how many of them received answers to their questions . Knowing this information helps you understand which parts of the training course need improvement .C. Integration of GoToTraining and Intercom with other applicationsBoth services are powered by Zapier which allows connecting them with hundreds of other applications including MailChimp (email marketing), Evernote (personal notes), Salesforce (CRM), Buffer (social media), SugarCRM (crm), Zoho CRM (crm. and dozens more . The Zapier platform provides developers with tops for creating powerful integrations between software products . One of these tops is called "Zaps". A Zapier Zap is a sequence of actions that will be performed automatically when specific conditions are met . For example, if it's 6 p.m., Zapier can automatically send an email to all employees letting them know that they should leave work now or if it's Friday afternoon, Zapier can automatically disable all mailing lists, disable all scheduled posts on social media sites, change passwords, etc . GoToTraining + Intercom + Zapier = awesome ! :)
I am going to use these services on my website - www.hostnetworksputions.com/web-hosting-reviews/vps-hostingextra-vps/I love how these two services allow me to provide better customer support without spending too much time on it . Now I don't need to deal with hundreds of questions from my customers during working hours every day. I'm sure my customers will appreciate it too!
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