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GoToTraining + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between GoToTraining and Freshdesk

About GoToTraining

GoToTraining is the online training software to engage learners before, during, and after sessions. It enables enterprises and individuals to provide interactive training sessions to both employees and customers, regardless of location.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best GoToTraining and Freshdesk Integrations

  • GoToTraining Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    GoToTraining New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • GoToTraining Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    GoToTraining New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • GoToTraining Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    When this happens...
    GoToTraining Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • GoToTraining Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    When this happens...
    GoToTraining New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • GoToTraining GitHub

    Freshdesk + GitHub

    Create GitHub issues when Freshdesk tickets are updated Read More...
    When this happens...
    GoToTraining Update Ticket
     
    Then do this...
    GitHub Create Issue
    When a customer reaches out to your company with a question or a problem, they expect a timely response. Set up this Freshdesk - GitHub integration and a new issue will automatically be created in your GitHub for every new ticket you receive in Freshdesk. After setting this integration up, whenever a ticket is updated on Freshdesk, Appy Pie Connect will create a new issue in GitHub, making your customer service more efficient.
    How this Freshdesk - GitHub integration works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates an issue in GitHub
    What You Need
    • A Freshdesk account
    • A GitHub account
  • GoToTraining GitHub

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    When this happens...
    GoToTraining {{item.triggerTitle}}
     
    Then do this...
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Connect GoToTraining + Freshdesk in easier way

It's easy to connect GoToTraining + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Training

    Triggers when there is a new training event.

  • New Training Registrant

    Triggers when you get a new registrant for a particular event.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Registrant

    Creates a registrant for a particular training.

  • Create Training

    Creates a training

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How GoToTraining & Freshdesk Integrations Work

  1. Step 1: Choose GoToTraining as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate GoToTraining with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of GoToTraining and Freshdesk

GoToTraining is a software that allows users to create and deliver online training to their employees. It enables companies to replace traditional classroom training with virtual training which is more cost effective.GoToTraining offers both Standard and Enterprise versions, with the Enterprise version allowing for greater customization and greater contrp over training content. The Enterprise version also lets users integrate their training content across multiple platforms, including GoToWebinar and GoToMeeting. It also allows for advanced reporting and analytics.GoToTraining has a large number of integrations available for its users, including Salesforce, Microsoft Office 365, Outlook, SharePoint, Skype for Business and Google Docs among others.GoToTraining integrates with Freshdesk, a popular customer support software available in both a free and paid version.Freshdesk allows companies to provide customer support through various channels such as email, social media, call center (phone. or web form. It offers powerful features such as an inbuilt knowledge base that allows agents to answer frequently asked questions without having to contact other departments in the company. Another powerful feature is the ability to create custom workflows using macros that allow users to automate tasks. For example, when a user contacts support they can be redirected to a unique ticket where they will be asked specific information, such as their name or contact number. This information will then be sent back to the user's account where it will be automatically added to their profile. Freshdesk also offers detailed reporting and analytics for its users.Freshdesk integrates with numerous other apps including Trello, Slack, Google Drive, MailChimp, Twitter and Zendesk among others.

The integration of GoToTraining and Freshdesk will allow users to create training modules that are taught through videos in GoToTraining and then have the individual who created the module be prompted with questions by Freshdesk.This benefits both Freshdesk and GoToTraining. GoToTraining benefits from having an increased integration with Freshdesk as well as being able to offer its customers the opportunity to use the two platforms together. This will also benefit Freshdesk as it will help them improve their customer support services by allowing them to provide additional value-added services to their customers beyond just answering emails, phone calls or social media messages.

Integrations such as these are great for both of these platforms as it provides additional value as well as improving their products.

The process to integrate GoToTraining and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.