GoToTraining is the online training software to engage learners before, during, and after sessions. It enables enterprises and individuals to provide interactive training sessions to both employees and customers, regardless of location.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect GoToTraining + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when there is a new training event.
Triggers when you get a new registrant for a particular event.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a registrant for a particular training.
Creates a training
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
GoToTraining is a software that allows users to create and deliver online training to their employees. It enables companies to replace traditional classroom training with virtual training which is more cost effective.GoToTraining offers both Standard and Enterprise versions, with the Enterprise version allowing for greater customization and greater contrp over training content. The Enterprise version also lets users integrate their training content across multiple platforms, including GoToWebinar and GoToMeeting. It also allows for advanced reporting and analytics.GoToTraining has a large number of integrations available for its users, including Salesforce, Microsoft Office 365, Outlook, SharePoint, Skype for Business and Google Docs among others.GoToTraining integrates with Freshdesk, a popular customer support software available in both a free and paid version.Freshdesk allows companies to provide customer support through various channels such as email, social media, call center (phone. or web form. It offers powerful features such as an inbuilt knowledge base that allows agents to answer frequently asked questions without having to contact other departments in the company. Another powerful feature is the ability to create custom workflows using macros that allow users to automate tasks. For example, when a user contacts support they can be redirected to a unique ticket where they will be asked specific information, such as their name or contact number. This information will then be sent back to the user's account where it will be automatically added to their profile. Freshdesk also offers detailed reporting and analytics for its users.Freshdesk integrates with numerous other apps including Trello, Slack, Google Drive, MailChimp, Twitter and Zendesk among others.
The integration of GoToTraining and Freshdesk will allow users to create training modules that are taught through videos in GoToTraining and then have the individual who created the module be prompted with questions by Freshdesk.This benefits both Freshdesk and GoToTraining. GoToTraining benefits from having an increased integration with Freshdesk as well as being able to offer its customers the opportunity to use the two platforms together. This will also benefit Freshdesk as it will help them improve their customer support services by allowing them to provide additional value-added services to their customers beyond just answering emails, phone calls or social media messages.
Integrations such as these are great for both of these platforms as it provides additional value as well as improving their products.
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