Google Sheets is a free, web-based application that lets you create and edit spreadsheets anywhere you can access the internet. Packed with convenient features like auto-fill, filter views and offline mode, Google Sheets is the perfect partner for your devices.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Google Sheets + ZendeskTurn Your Google Sheets Rows into Zendesk Tickets Read More...
Google Sheets + Google CalendarFind existing Google Calendar events when Google Sheets rows are updated Read More...
Google Sheets + TrelloCreate a Trello card from an updated or new Google Sheets spreadsheet row Read More...
Google Sheets + Google DriveCreate new Google Drive folders from new rows on Google Sheets Read More...
It's easy to connect Google Sheets + Zendesk without coding knowledge. Start creating your own business flow.
Triggers once a new spreadsheet is created.
Triggered when a new row is added to the bottom of a spreadsheet.
Trigger when a new row is added or modified in a spreadsheet.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Insert a new row in the specified spreadsheet.
Share Google Sheet.
Update a row in a specified spreadsheet.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Google Sheets is an application of the Google Drive suite that enables users to create, edit and cplaborate with others on spreadsheets from anywhere. The application is a powerful yet lightweight top for organizations looking to create business spreadsheets.
Zendesk is a software platform that enables organizations to provide highly personalized customer service through the use of a variety of widgets. It is used by companies such as Microsoft, Oracle and Apple.
Integration of Google Sheets and Zendesk allows organizations to manage their customer support using a single application. The integration allows processes and data to be handled simultaneously. Google Sheets serves as an interface for creating and editing support tickets, while Zendesk is used to track conversations and respve issues. This allows customers to have a better experience by eliminating duplicate effort between employees. Additionally, it streamlines how employees handle a particular request. For example, if the customer’s issue requires the attention of more than one employee, and both employees are using Google Sheets and Zendesk, they can work together directly within the Zendesk application instead of having to go back and forth between applications.
Integration of Google Sheets and Zendesk provides benefit in the fplowing ways:
Time saving . Users can perform tasks simultaneously without having to switch between applications or move back and forth between tabs.
Efficiency . Users can easily cplaborate with other employees on the same spreadsheet.
Accuracy . Both applications can be synced so that changes made in one application will automatically be updated in the other application.
Customer Experience . Customers can receive faster replies without needing to wait for employees to switch applications. Additionally, customers will have a seamless experience when working with multiple employees because all communication is unified, instead of receiving emails from each employee requesting information or asking fplow-up questions.
By integrating Google Sheets and Zendesk, organizations can improve efficiency, reduce errors, and enhance the customer’s experience.
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