Google Groups is a service from Google that provides discussion groups for people sharing common interests. Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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It's easy to connect Google Groups + Zendesk without coding knowledge. Start creating your own business flow.
Triggers whenever a new member is added in google groups.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Adds a new email alias for a group.
Adds a new member to a group.
Creates or updates a group
Delete a member from a group.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Google Groups is a set of web-based email lists which allows for public or group discussions. Google Groups was originally developed at Stanford University in the United States in 1996. It was then made publicly available in 1998. Since then, it has been widely used worldwide.
Zendesk is a customer service software company headquartered in San Francisco. Started in 2007 by Danish entrepreneur Mikkel Svane, the company has grown to offer software that caters to various business needs. Zendesk offers an integrated interface for customer support and sales as well as a platform that allows companies to connect with the customers directly. Zendesk allows companies to combine multiple channels of communication into one as well as to easily manage customer feedback on social media.
Google Groups can be integrated with Zendesk through the use of a script. The script can be installed on Google Groups so that Zendesk will be able to read the posts in Google Groups. The integration between the two platforms will allow for better organization of the information on the platform as well as allowing for better cplaboration between users of both platforms.
There are quite a few benefits to integrating Google Groups and Zendesk. To begin with, Zendesk will be able to include all contact forms from Google Groups in its dashboard, allowing for better management of customer information. Moreover, a user of Zendesk will be able to access the Google Groups forum through the Zendesk system. This means that users of Google Groups can keep track of their messages without having to go through multiple applications. Moreover, users will be able to get direct support through Zendesk without having to go through an external channel.
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