Google Groups is a service from Google that provides discussion groups for people sharing common interests. Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
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Triggers whenever a new member is added in google groups.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Adds a new email alias for a group.
Adds a new member to a group.
Creates or updates a group
Delete a member from a group.
Google Groups is an emailing list, created by Google, that lets you send emails to a group of people. This can be used for discussion groups or other purposes. It is open to anyone to join and anyone can post messages to the group. The interface is very simple, so it is easy to learn.Under the "Google Groups" tab in Gmail, users can view all their Google Groups. They can also contrp who has access to them.
Google Groups was created in 1996. As of 2013, it is still being actively developed and improved upon.
Freshservice is a cloud based ITIL service management software that provides IT users with visibility into the health and performance of their IT services.
Freshservice was created in 2011, and as of 2013, they have over 100 employees as well as offices in San Francisco and Tokyo.
Freshservice has a Google Group called "Freshservice Google Group", which allows users to ask questions about the product, help each other out and talk about issues. The group interface is very similar to that of Google Groups, but more tailored toward enterprise level use. Other users can post messages to the group.It would be beneficial for Freshservice to integrate with Google Groups because it would allow easier communication between Freshservice users and with those not using the product. If someone has a question about a specific feature, or how to fix a problem, they could post it on a Freshservice Google Group page for others to see, rather than having to send an email directly to an individual user. This would allow for better communication between Freshservice users and allow them to receive answers more quickly. It would also allow Freshservice staff to see what issues are being discussed on the forum and respond more quickly.
A. Integration with Freshservice's User ForumIntegrating Freshservice with Google Groups would also allow Freshservice's user forum to be linked directly from the main "Contact Us" page, allowing users to more easily reach support staff at Freshservice.In order for this integration to work properly, Freshservice should create a separate page for the Google Group under the Contact Us page. The link should then be placed on the main page so that new users can more easily find it and ask questions about how the product works and how to fix bugs or errors in the product. They will then be able to post messages on the forum from that page, as well as view posts already made.
Having Google Groups integrated with Freshservice will provide several benefits for both Freshservice users and Freshservice staff members. By having Freshservice integrated with a Google Group, Freshservice staff will be able to respond more quickly to user questions or concerns, as they will be notified of all posts made on the forum, and will no longer have to check it manually every day or week to see if there are any new posts.This integration will also benefit users by allowing them easier communication with Freshservice staff as well as other users. Users can send questions about their problems or issues directly to Freshservice through the forum without having to wait for a response from an individual staff member. This means that user questions will be answered faster since there won't be delays due to staff not being available at the moment, or if a staff member forgets to look at the forum. This will also mean less emails sent back and forth between users and staff members, which will reduce time spent interacting with customers by both parties.
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