Google Docs is a free suite of online apps for word processing, spreadsheets, presentations, forms, and more. It's free and works in the way you do.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect Google Docs + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new document is added (inside any folder).
Triggers when a new document is added to a specific folder (but not its subfolders).
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Google Docs and Freshdesk are two products which have completely changed the way one deals with documents and customer support. Google Docs is a product which allows you to write documents, spreadsheets or presentations online and share it with other people in the world. This could be your class notes, a story idea, a novel written on Google Docs or just a list of shopping items for your trip to the store. You can access this document at any time from anywhere in the world as long as you have an internet connection. Freshdesk is a product which allows you to deal with customer support requests. It allows you to track support tickets, assign new tickets to different team members and keep track of how many tickets are open at a certain time. Not only that but you can also read the notes left by the customer describing their problem for future reference.This article will focus on integration of these two products. It will go into details on how they can be integrated and what kind of benefits can be gained from integration of these two products.
If you are an online business owner or just someone who needs to write documents online, you must have heard about Google Docs. One of the biggest advantages of Google Docs is its ability to be accessed anywhere in the world. This is one of the most important features of Google Docs because it allows people to work together on documents even if they are not in the same location or they are not even in the same country. Take for example a situation where you need to write a story idea with a friend of yours who is living in another country. The two of you can simply log in to Google Docs, write down your ideas for the story and share them with each other whenever needed.Another advantage of Google Docs is that you don't need to install anything on your computer for it to run. This aspect makes Google Docs accessible to a much wider audience as compared to Microsoft Office (which is necessary for working on Microsoft Word documents. So if you wanted to work on documents online, then Google Docs would be the first thing that would come to your mind.Google Docs' integration with Freshdesk is very interesting because it allows businesses to keep track of all their support tickets easily. Freshdesk allows companies to assign ticket numbers to new tickets, add tags for easy search and also attach files like images, screenshots or PDFs to tickets. This means that customers can easily find their tickets by using tags and then send screenshots or PDFs attached with the tickets if they think it would help them spve their problem. This integration also means that it is easier for businesses to keep track of what tickets are open at a certain time because they can simply access Freshdesk and check for themselves instead of going through all their emails to find out what tickets they still have open.However there can be some drawbacks in integration between these two products. As mentioned before, the biggest drawback is that Freshdesk requires installation on a computer which can be inconvenient for people who want to access their data from different devices such as mobile phones or tablets. Another drawback is that people might find difficulty in using both products together because they are used to using either one or the other on its own. However this can be overcome by making sure that there is proper training given to users regarding both products so that they know when to use one and when to use the other.
Google Docs and Freshdesk are two very useful tops which have revputionized the way we do things today. If you are looking for better customer service or want to cplaborate with someone on documents online then I would definitely recommend these two products. Integration between these two products allows businesses to keep track of their customer support easier than ever before and makes it easier for customers to find their tickets because they can attach files like screenshots or PDFs with their tickets instead of adding description after description in an email trying to explain their problem. All in all these two products can be very useful if used together and I hope this article has convinced you enough that they should be used together as well!
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