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Gmail + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Gmail and Freshdesk

About Gmail

Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Gmail and Freshdesk Integrations

  • Gmail Freshdesk

    Gmail + Freshdesk

    Add notes to tickets in Freshdesk from new Gmail emails [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Gmail New Email
     
    Then do this...
    Freshdesk Add Notes to a Ticket

    If you’re looking for a way to improve the functionality of your helpdesk system, this Freshdesk- Gmail integration is for you. After setting this integration up, Appy Pie Connect will watch your Gmail account for new emails. Whenever an email comes to your inbox, we will automatically add a note to a ticket in your Freshdesk. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.

    Note: To use this integration you must have a Business Gmail account.

    How this Gmail-Freshdesk Integration Works
    • A new email is received on Gmail
    • Appy Pie Connect automatically adds a note to a ticket in Freshdesk
    What You Need
    • A Gmail account
    • A Freshdesk account
  • Gmail Freshdesk

    Gmail + Freshdesk

    Reply Freshdesk Tickets from emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Gmail New Email
     
    Then do this...
    Freshdesk Add Notes to a Ticket
    To enhance the performance of your helpdesk, you need to connect it with multiple apps so that you monitor it from anywhere, anytime. This connect is one of the best ways to keep a close eye on your helpdesk tickets. After setting this integration up, you can reply to your Freshdesk tickets from Gmail emails. You can set up a search term for your emails so that it triggers for those emails that are related tickets’ responses.
    How It Works
    • A new email is received on Gmail
    • Appy Pie Connect automatically posts the reply to a ticket in Freshdesk
    What You Need
    • A Gmail account
    • A Freshdesk account
  • Gmail Slack

    Gmail + Slack

    Send private messages in Slack from new Gmail searches [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Gmail New Email Matching Search
     
    Then do this...
    Slack Send Channel Message
    Do you want to keep your Slack’s teammates updated on every new email in Gmail? Take it easy, Appy Pie Connect will do it for you. Once you set this integration up, Appy Pie Connect will automatically send a notification directly to your slack channel where every team member can see the upcoming tasks. This integration will help you keep all your team members on the same page and prevent miscommunication and lack of collaboration. So, make your team collaboration more efficient by integrating your Gmail with Slack now.
    How this Gmail-Slack integration works
    • A new email that matches the search criteria is received on your Gmail account
    • Appy Pie Connect will automatically notify every member on your Slack
    What You Need
    • A Gmail account
    • A Slack account
  • Gmail Google Drive

    Gmail + Google Drive

    Save new Gmail attachments (original file format) to Google Drive Read More...
    When this happens...
    Gmail New Attachment
     
    Then do this...
    Google Drive Upload File
    It might be easy to selectively save Gmail attachments to Google Drive, but when you automate this process with Appy Pie Connect, it gets easier than easy. After setting up Gmail-Google Drive integration, attachments from all incoming Gmail emails will be automatically saved into your Google Drive in the original file format as they come from the sender (e.g. PDF, PNG or DOCX). So, don’t wait and try this integration now and automate repetitive tasks in your workflow.
    How it Works
    • A new email with an attachment is received in your Gmail account
    • Appy Pie Connect copies the attachment and saves it to your Google Drive account
    What You Need
    • A Gmail account
    • A Google Drive account
  • Gmail Google Sheets

    Gmail + Google Sheets

    Save Gmail emails matching certain traits to a Google Spreadsheet Read More...
    When this happens...
    Gmail New Email Matching Search
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Tired of finding, copying and moving data from your Gmail account to Google spreadsheets? Don’t worry, Appy Pie Connect will automate this process in just a few minutes. You don’t need to learn to code, just set up search criteria (i.e. emails from: manager@office.com) to filter your emails so that whenever an email matching your specified criteria hits your inbox it’s automatically added to your Google Spreadsheet.
    How It Works
    • A new email that matches the search criteria is received on your Gmail account
    • Appy Pie Connect copies the message and adds it to a new row in your Google Sheets
    What You Need
    • A Gmail account
    • A Google account(with access of Google spreadsheet)
  • Gmail Google Sheets

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Gmail {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Gmail + Freshdesk in easier way

It's easy to connect Gmail + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Attachment

    Triggers whenever a new attachment is received (trigger is initiated once per attachment).

  • New Email

    Triggers when a new e-mail appears in the specified mailbox.

  • New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

  • New Labeled Email

    Triggers when you receive a new email in a label.

  • New Starred Email

    Triggers everytime you receive a new email and Starmark it within two days.

  • New Thread

    Triggers every time a new thread starts.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Draft

    Draft a new email message(but don't send).

  • Create Label

    Creates a new label.

  • Send Email

    Draft a new email message & send it.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Gmail & Freshdesk Integrations Work

  1. Step 1: Choose Gmail as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Gmail with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Gmail and Freshdesk

The integration of Gmail and Freshdesk is a recent development. With the ever-increasing popularity of Gmail, it has become crucial for the companies to have an email service which integrates all business communication in one place. Google had earlier introduced this integration of Gmail with its CRM software, but now it has been extended to include Gmail with Freshdesk. The objective behind this integration was to provide a unified customer support system, that can help companies to provide better customer services.

From an end user's perspective, integration of Gmail and Freshdesk will result in a seamless experience, without any loss of functionality or data. New channels like WhatsApp, Skype, Twitter and Facebook can be integrated into Freshdesk. As a result, support requests can be routed through various different mediums and help is provided at the earliest. From a company's perspective, integration of Gmail and Freshdesk is a smart move as it helps them reduce overall operational costs. It also helps them manage their customer support better, thereby increasing customer satisfaction. Integration of these two software applications also results in faster respution of customer complaints.

The integration of Gmail and Freshdesk eliminates the need for setting up multiple accounts across various software applications. This makes handling large vpumes of customer queries a lot easier. The process of creating a support ticket in Gmail and addressing it in Freshdesk can also be simplified with the help of this integration. Integration of Gmail with Freshdesk helps companies create a central repository of information related to customers, thereby reducing overall operational costs. Companies can also track the status of all support requests from a central system. This helps them improve customer satisfaction by providing timely respution of issues.

The process to integrate Gmail and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.