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Freshworks CRM + Firebase Realtime Database Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshworks CRM and Firebase Realtime Database

About Freshworks CRM

Freshworks CRM is an online, cloud-based CRM with Integrated phone and email, User behavior tracking, Lead scoring and more.

About Firebase Realtime Database

Realtime Database Stores and sync app data in milliseconds

Firebase Realtime Database Integrations
Firebase Realtime Database Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Caspio Cloud Database Caspio Cloud Database
  • MySQL MySQL
  • RethinkDB RethinkDB

Best Freshworks CRM and Firebase Realtime Database Integrations

  • Freshworks CRM Google Contacts

    Freshworks CRM + Google Contacts

    Create contacts in Google Contacts from new Freshworks CRM contacts Read More...
    When this happens...
    Freshworks CRM New Contact
     
    Then do this...
    Google Contacts Create or Update Contacts
    Integrate your Freshworks CRM with your Google Contacts and create new contacts automatically whenever new entries are made. When this Connect flow is active, as soon as a new contact is created in Freshworks CRM, it will be automatically reflected in Google Contacts as well.
    How this Freshworks CRM – Google Contacts Integration Work
    • A new contact is added to Freshworks CRM
    • Appy Pie Connect creates new contact in Google Contacts
    What You Need
    • A Freshworks CRM account
    • A Google Contacts account
  • Freshworks CRM Slack

    Freshworks CRM + Slack

    Send Slack channel messages for new accounts in Freshworks CRM Read More...
    When this happens...
    Freshworks CRM New Account
     
    Then do this...
    Slack Send Channel Message
    Instead of emailing people when new accounts are added to the Fretworks CRM, it would be more effective posting it on a Slack channel where every team member can see. You can use Appy Pie Connect to send Slack channel messages to Fresworks as soon as the new account is created. When a new account is created in Freshworks CRM, the associated information are communicated to Slack as a channel message with this Freshworks CRM-Slack interface.
    How this Freshworks CRM – Slack Integration Works
    • A new account is added to Freshworks CRM
    • Appy Pie Connect creates new Slack channel message
    What You Need
    • A Freshworks CRM account
    • A Slack account
  • Freshworks CRM GoToWebinar

    Freshworks CRM + GoToWebinar

    Create GoToWebinar registrants when new contacts are created in Freshworks CRM Read More...
    When this happens...
    Freshworks CRM New Contact
     
    Then do this...
    GoToWebinar Create Registrant
    If you're using Freshworks CRM to manage your contacts, then you can generate GoToWebinar registrants directly from your CRM contacts. This Connect Flow can make sure new contacts in Freshworks get automatically added to your GoToWebinar registrant list using the fields you specify, including their name, email, phone number, and company.
    How this Freshworks CRM – GoToWebinar Integration Works
    • A new contact is added to Freshworks CRM
    • Appy Pie Connect creates a GoToWebinar registrant
    What You Need
    • A Freshworks CRM account
    • A GoToWebinar account
  • Freshworks CRM GoToWebinar

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Freshworks CRM {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Freshworks CRM + Firebase Realtime Database in easier way

It's easy to connect Freshworks CRM + Firebase Realtime Database without coding knowledge. Start creating your own business flow.

    Triggers
  • New Appointment

    trigger when new appointment created.

  • New Completed Task

    Trigger when any task gets completed.

  • New Contact

    Trigger when new contact is created.

  • New Deal

    Trigger when new deal created.

  • New Task

    Trigger when new task created.

  • Edit or Updated Child Object in Firebase Realtime Database

    Triggers on updation of a child object in firebase realtime database.

  • New Child Object in a Firebase Realtime Database

    New Child Object in a Firebase Realtime Database

    Actions
  • Add Appointment

    Add an appointment.

  • Create Account

    Create an account.

  • Create Contact

    Creates a contact.

  • Create Deal

    Creates a deal.

  • Create Note

    Creates a note.

  • Create Task

    Creates a task.

  • Update Contact

    Updates an existing contact.

  • Create or Replace Firebase Realtime Database Record

    Creates or replaces a child object within your Firebase Realtime Database.

How Freshworks CRM & Firebase Realtime Database Integrations Work

  1. Step 1: Choose Freshworks CRM as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Freshworks CRM with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Firebase Realtime Database as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Firebase Realtime Database with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshworks CRM and Firebase Realtime Database

Freshworks is a software development company. It was founded in 2011 by Girish Mathrubootham, with the help of Sachin Gadia, Sridhar Vembu, and Shan Krishnasamy. Today, they are counted among the most promising startups in the Indian market. They offer tops like Freshsales (Sales CRM. and Freshdesk (Customer Support Software. HelloFresh is also one of their products.

Firebase is a platform that enables app developers to create real-time applications. Firebase offers various services like Authentication, Cloud Storage, Hosting, Database etc. Firebase offers a real-time database service.

Freshdesk is an inbound support software that helps in managing inbound chats and phone calls in a single place. Freshdesk has more than 40k paying customers across the globe. It has more than 400 employees working in 4 offices spread across 3 countries.

Freshdesk’s free plan comes with limited features which are enough for very small businesses. If you want to use all the features offered by Freshdesk, you would need to pay $10/month for each seat.

Freshdesk can be connected to almost any other software. Freshdesk has integrations with Salesforce CRM, HipChat, Zendesk, Twitter, Google Drive, Dropbox, Google Calendar etc. You can connect Freshdesk with Salesforce CRM using its API.

Freshdesk provides your team with chat support through Facebook Messenger and Telegram.

In addition to this, Freshdesk allows you to set up a knowledge base so that your customers can access it easily and get answers to their questions quickly. You can also use email templates to respond to customers who have sent emails. This way you don’t have to give a different response to each customer. You can also use call tracking feature if you want to track incoming calls or outbound calls made from the system as well as missed calls.

Customers will be able to log tickets from their mobile devices as well as from desktop devices using their mobile apps as well as web apps. Other features include automatic routing of tickets to the correct team member based on keywords or tags, mapping tickets to a certain workflow or process, sending ticket notifications to customers and much more.

Integrating Freshdesk with Firebase Realtime Database:

Freshdesk can be integrated with Firebase easily using a Firebase plugin called ‘FreshdeskFirebase’. This plugin is available on GitHub and you just need to download it and upload it to your Firebase account. Once you do that, you need to enable the database for your firebase app and then connect to the database from your freshdesk app. When you integrate Freshdesk with Firebase by using the plugin, the data saved in Firebase will automatically sync with Freshdesk and vice versa and data will be updated in real time. We can also manually push our updates from Freshdesk to firebase and vice versa manually. Also we can give read access to firebase database so that we can update any data from anywhere like conspe or any other app using firebase cloud messaging (FCM. If we want to update the data from the conspe we need to generate a token first and then we need to pass that token into firebase update function for updating any data. The steps for integrating Freshdesk with Firebase by using the plugin are:

Step 1. Enable Firebase Realtime Database and FCM integration and copy the "Authentication" object ID and "Cloud Messaging" object ID from Firebase conspe's Project Settings page:

Step 2. Create an App within Freshdesk Admin Panel. Click on "Apps" icon on top of the page and click on "Create new App":

Step 3. Type the name of your app in "App Name" field and click on "Create New App":

Step 4. Click on "Add Firebase" icon on left side of the page under "App Settings" tab:

Step 5. Click on "Connect To Firebase" icon below "Connect Firebase" section. Step 6. Then enter your project's name here i.e. "freshdesk-firebase-example". Step 7. Then enter your project's auth code which is "abc123". Step 8. Then click on "Connect To Firebase" button. Step 9. Now go back to previous page of your app settings page and click on ‘Database’ option under ‘Firebase’ tab. Step 10. Click on ‘Enable Firestore’ option:

Step 11 . Click on ‘Connect To Firestore’ icon below ‘Connect Firestore’ section. Step 12 . Then enter your project's name here i.e. "freshdesk-firebase-example". Step 13 . Then enter your project's auth code which is "abc123". Step 14 . Then click on "Connect To Firestore" button. Now go back to previous page of your app settings page and click on ‘API’ option under ‘Firebase’ tab. Step 15 . Click on ‘Enable FCM’ option. Step 16 . Click on ‘Connect To FCM’ icon below ‘Connect FCM’ section. Step 17 . Then enter your project's name here i.e. "freshdesk-firebase-example". Step 18 . Then enter your project's auth code which is "abc123". Step 19 . Then click on "Connect To FCM" button. Step 20 . Click on ‘Save Changes’ button once done! That's it! You have successfully integrated Freshdesk with Firebase! Your data will now sync between both systems (Firebase + Freshdesk. in real time! Note. If you want to update the data manually from conspe then fplow these steps. Go to conspe at https://conspe.firebase.google.com/ Go to Databases Tab and create a Database. Go to Token Management Tab and create a Token (Only if you want to update data manually via Conspe). Go back to Databases Tab and select Database that we created above Select Rows tab and add required data (only if you want to update data manually via Conspe). Go back to Tokens Tab and add Token that we created above (Only if you want to update data manually via Conspe). Now go back to Conspe at https://conspe.firebase.google.com/ Go to Cloud Messaging Tab and select Android App(s. that we created above Under Message Configuration Section Add Message Data. Go back to Cloud Messaging Tab and select iOS App(s. that we created above Under Message Configuration Section Add Message Data. If you did everything correctly then you should start getting messages from FCM in both Android & iOS apps(s. that we created above! Steps for Setting up Integration of Freshworks CRM with Firebase Realtime Database. Step 1. Set up an account with Freshworks at https://www.freshworks.com/signup/free/. Create a new app in freshworks dashboard at https://freshworks-cloud.freshdesk.com/dashboard by clicking on ADD AN APP button at top right corner of dashboard page. Step 2. Generate API key in freshworks dashboard at https://freshworks-cloud.freshdesk.com/dashboard by clicking on API KEYS button at top right corner of dashboard page. Step 3 :Go to your firebase account at https://conspe.firebase.google.com/project Select Project Settings page from left side bar Select Authentication tab from left side bar In Sign In Method drop down menu select Google In Provider section select Google API key In API Key section click Generate API Key button Copy API Key generated in API Key section by clicking upon it Open your freshworks dashboard at https://freshworks-cloud.freshdesk.com/dashboard by clicking on dashboard tab at top right corner of dashboard page On left side bar click on API KEYS from drop down menu Copy API Key from API Keys section by clicking upon it In order for your integration work properly you have to insert API key in firebase conspe fplowing this path -> https://conspe.firebase.google.com/project/<your_firebase_project_name

The process to integrate Freshworks CRM and Firebase Realtime Database may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.