With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.ShipStation Integrations
It's easy to connect Freshservice + ShipStation without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers for each individual line item when a new order is created or imported.
Triggers for each individual line item when a new outbound shipping label is created for an order.
Triggers when a new Order is created or imported in ShipStation
Triggers when a new outbound shipping label is created for an order.
Marks an order as shipped without creating a label in ShipStation.
Freshservice is an application for managing customer support. It helps companies to manage their customer support requests and responses in an efficient manner. Companies can also monitor the activities of their support team, respve complaints, and schedule meetings with customers.
ShipStation is a platform for sending shipping notifications to customers. It has many features such as tracking numbers, shipment labels, e-commerce integrations, delivery dates, customer information management, and data analysis.
The integration of Freshservice and ShipStation allows companies to send e-mail notifications to customers after purchase. It helps them to keep the customers informed about the status of their orders. For example, if a customer purchased some products a week ago, he will receive an email from Freshservice asking him to confirm that the products were received safely. This will help companies to reduce customer complaint rates and increase sales.
Integrating Freshservice and ShipStation helps companies to reduce customer complaints and increase sales. It also increases the efficiency of the customer support team. Here are some benefits of integrating Freshservice and ShipStation.
The integration of Freshservice and ShipStation helps companies to spve their customers’ complaint issues faster. When a customer complains about a product or service, his complaint is automatically forwarded to Freshservice where it is handled by the customer service team. The customer gets a reply to his inquiry through e-mail within 30 minutes. This helps companies to reduce their customer complaints by up to 80%. This also helps the customer service team to become more efficient at handling complaints.
It helps companies to interact with their customers frequently through emails. As it sends emails after each stage of production and shipping, customers are more satisfied with the service provided by these companies. Customers get an idea about the status of their orders through regular updates and this leads to increased sales. If a customer receives an email from Freshservice asking him to confirm that the package was delivered on time, he will be happy with the service provided by these companies. This will lead to increased sales in the long run.
This integration has helped many companies to improve their customer support services significantly. They have been able to respve all complaints in less than 30 minutes. This has also helped their team members to work more efficiently.
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