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Freshservice + Drift Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshservice and Drift

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About Drift

Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today

Drift Integrations

Best Freshservice and Drift Integrations

  • Freshservice HubSpot

    Drift + HubSpot

    Add new leads from Drift to HubSpot Read More...
    When this happens...
    Freshservice New Conversation
     
    Then do this...
    HubSpot Create or Update Contact
    If you use HubSpot as your principal marketing automation system, Drift may be used as a secondary source of quality leads while keeping everything in one place. With the help of this automation, all new leads from Drift will be added to your contact list in HubSpot. This way, you will be able to send them a personal message and continue engaging in conversation, without any major effort on your part.
    How Does This Integration Work?
    • When someone writes into live chat and provides their email address
    • Appy Pie Connect creates a new lead in Drift.
    Apps Involved
    • Drift
    • HubSpot
  • Freshservice Salesforce

    Drift + Salesforce

    Add new Drift chats to a Salesforce contact record Read More...
    When this happens...
    Freshservice New Conversation
     
    Then do this...
    Salesforce Update Record
    For customer facing employees, the ability to capture first-hand customer feedback during live chats helps improve your customer support strategies. Now you can add a new Drift chat to a Salesforce contact record. Set up this integration and whenever a new chat is started in Drift, Appy Pie Connect will create a new record in Salesforce.
    How Does This Integration Work?
    • A new conversation is started in Drift
    • Appy Pie Connect adds a link to the conversation on the matching contact record in Salesforce
    Apps Involved
    • Drift
    • Salesforce
  • Freshservice Zoho Cliq

    Drift + Zoho Cliq

    Broadcast new Drift conversations in Zoho Cliq Read More...
    When this happens...
    Freshservice New Conversation
     
    Then do this...
    Zoho Cliq Broadcast a Bot Message
    If you've started a Drift conversation with someone in Zoho Cliq, you can now broadcast it to anyone in your Zoho Cliq team. After setting up this integration, Appy Pie Connect will watch new conversations in Zoho Cliq and automatically post new chat information to Zoho Cliq. This integration will allow you to quickly let your team know about any conversations started by others.
    How Does This Integration Work?
    • A new conversation is started in Drift
    • Appy Pie Connect post that conversation to Zoho Cliq
    Apps Involved
    • Drift
    • Zoho Cliq
  • Freshservice Zoho Cliq

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Freshservice {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Freshservice + Drift in easier way

It's easy to connect Freshservice + Drift without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • New Message

    Triggers each time when a new message in a conversation is received.

    Actions
  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How Freshservice & Drift Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Freshservice with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Drift as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Drift with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and Drift

  • Freshservice?
  • Freshservice is a cloud-based unified customer service platform that allows enterprises to track customer interactions across multiple channels, including email, phone, online chat, social media, and the Freshservice Help Desk.

    Freshservice has three pricing plans based on the number of agents in your help desk. Pricing starts at $50 per month for 1-5 agents, with unlimited user accounts, unlimited contacts, and two tickets per agent per day.

  • Drift?
  • Drift is a top that lets companies create bots to communicate with their customers via messaging apps. The top is available via an application programming interface (API. It helps businesses connect with customers using “conversational marketing” techniques. It also provides more opportunities to engage with customers instead of just responding to them.

    Drift has two main features. messages and direct messages. Messages allow companies to test messages and messages with their target audience and get feedback before they send it out to more people. Direct messages allow companies to send messages directly to individual prospects or customers.

    Drift has three pricing plans based on the number of messages sent per month. Pricing starts at $39 per month for up to 1 million messages, with 10 messages per day. This plan includes unlimited direct messages and messages between prospects and customers.

  • Integration of Freshservice and Drift
  • While Drift will work for most businesses, it does not have all the features of Freshservice. For example, Drift does not offer a help desk spution. Also, Drift does not provide analytics and metrics on how its users interact with customers and prospects. Freshservice offers these types of metrics. Therefore, Freshservice and Drift can be integrated so that users can get the best of both platforms.

  • Benefits of Integration of Freshservice and Drift
  • Integrating Freshservice and Drift can benefit both platforms. By integrating Freshservice and Drift, vendors can use Drift to send messages to their target audience and keep track of how they respond. They will know which messages worked best and which did not work at all. With this information, vendors can then use Freshservice to set up automated workflows that move prospects from one stage in the sales cycle to a later stage in a certain amount of time. For example, if a vendor sends a message about a certain service to potential clients through Drift and gets positive feedback from them, they can use Freshservice to move those prospects from a prospect stage to a lead stage by moving them from having a qualified stage. In addition, if a vendor successfully closes a sale with a prospect who was moved from the prospect stage to the lead stage in a certain amount of time, they can use Freshservice to automatically move that prospect from the lead stage into the customer stage automatically.

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.