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Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
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It's easy to connect Email By Connect + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Email By Connect is an email management platform which allows the users to view and manage their emails from any device. It can be used on a web browser as well as on Android and iOS devices. It was established in 2007 by Aditya Vyas, Sanchit Mittal and Ritesh Gupta. It currently has offices in Bangalore, Mumbai, Delhi, London, New York, San Francisco, Singapore, Sydney and Tokyo. It has around 3500 businesses using its services. Some of its clients are Tata Steel, Zomato, Coca-Cpa India, IRCTC, Indian Railways etc.
Freshdesk is an online customer support service provider. It provides a Software as a Service (SaaS. model for Customer Support. Freshdesk’s flagship product is a cloud-based customer support platform that enables businesses to connect with their customers via email, phone, Facebook, Twitter and Web chat—all from one centralised dashboard. It enables companies to enable their customers to interact directly with agents or to self-service through FAQs and knowledge bases without having to wait on hpd or keep track of an escalating support ticket.
The integration of Email By Connect and Freshdesk allows businesses to easily monitor their customer feedbacks in real time. The integration also helps them to respond to their customers in the right manner and at the right time. Integration of these platforms will enable businesses to access customer data from any location. The integration also reduces the cost of customer support services as it saves a lot of money spent on separate customer support software.
Integration of Email By Connect and Freshdesk will help businesses to easily monitor their customer feedbacks in real time. Both Email By Connect and Freshdesk have email client integration that will allow access to all the emails received by the business. These emails will be monitored by the staff of the business and the reply will be sent within minutes of reading the email. This spution will reduce the work load of the staff as they will not need to attend all the calls or wait for the customers to send emails. This will improve the customer service as it will let the customers know that their complaints are being addressed in a short span of time and they do not need to raise multiple tickets. They will get a reply from the support team soon after they send an email. Also since all the information about each customer is available at a single platform, it will help in addressing issues quickly and efficiently. Since there is no need to send an email separately, it will reduce the cost of sending mails as well as receiving mails thus saving costs and improving customer satisfaction at the same time. The users will be able to access customer data from any location as both platforms are web-based and can be accessed from any location including mobile devices. Customers can send an email from anywhere, this will save the user from replying to emails at a given time only.
The main advantage of integration of Email By Connect and Freshdesk is that it makes it easier for businesses to access and handle customer feedbacks in real time thus improving customer relationship.
The process to integrate Email By Connect and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.