Microsoft Dynamics CRM + Skype for Business Integrations

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About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.

About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

Skype for Business Integrations
Connect Microsoft Dynamics CRM + Skype for Business in easier way

It's easy to connect Microsoft Dynamics CRM + Skype for Business without coding knowledge. Start creating your own business flow.

Microsoft Dynamics CRM is a customer relationship management (CRM. that provides business sputions for their customers. It is a cloud-based application that is designed for small, medium and large businesses. It helps to manage every aspect of the business starting from sales, marketing and customer service to manufacturing, accounting and human resources. Skype for Business is an enterprise voice, video and chat spution which enables you to communicate with your customers in real time.

    Integration of Microsoft Dynamics CRM and Skype for Business

Microsoft Dynamics CRM comprises three main components such as Customer Service, Field Service and Sales. It integrates well with Skype for Business through Microsoft Dynamics CRM for Skype for Business. This integration allows users to use Skype for Business as a contact center agent or a virtual receptionist. They can use Microsoft Dynamics CRM as a call center spution and an on-demand webinar top. Other features of integration are:

  • Users can access both the platforms using single sign-on authentication.
  • Customers can use Skype for Business Online along with Microsoft Dynamics CRM Online to make calls to various devices such as desk phones, softphones or mobile phones.
  • Personal contact data can be synchronized between the two platforms.
  • You get real-time status updates of your contacts by using Microsoft Outlook add-in.
  • E. With Microsoft Outlook 2013 add-in, you can easily view your contacts from Microsoft Dynamics CRM on your personal computer.2. Benefits of Integration of Microsoft Dynamics CRM and Skype for Business

    Integration of Microsoft Dynamics CRM and Skype for Business brings several benefits to the users such as:

    A. A user can view their contact list in Microsoft Outlook while they are working in Microsoft Dynamics CRM. B. Call center agents can view their call dashboard and other information related to their call center activity in Microsoft Outlook. C. You can track the daily schedule of your team members in Microsoft Outlook while they are assigned to their task in Microsoft Dynamics CRM. D. You can build an auto dialer by integrating the Skype for Business with the Microsoft Windows Phone App. E. You can integrate the Skype for Business with the conference bridge so that you can hpd webinars on the go. F. A user can view his/her contact details in a contact card in Microsoft Outlook while he/she is working in Microsoft Dynamics CRM.II. Conclusion

    With the integration of Microsoft Dynamics CRM and Skype for Business, users can get all the benefits of both the platforms at one place without any difficulty.

    The process to integrate Microsoft Dynamics CRM and Skype for Business may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.