Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.
Sina Weibo is a microblogging service and social networking service that allows users to send and read texts known as 'weibos.' It is called the Chinese version of Twitter.Sina Weibo Integrations
Autotask + Microsoft Dynamics CRMAdd every new Autotask account to Microsoft Dynamics CRM Read More...
Sina Weibo + ZendeskCreate Zendesk Tickets for Every New Post on Sina Weibo Read More...
Sina Weibo + ZendeskCreate a Zendesk Ticket Whenever a New Friend is Added on Sina Weibo Read More...
It's easy to connect Microsoft Dynamics CRM + Sina Weibo without coding knowledge. Start creating your own business flow.
Triggers when a new account is created.
Triggers when a new case is created.
Triggers when a new contact is created.
Triggers when a new invoice is created.
Triggers when a new lead is created.
New Followers List
New Post on Home Timeline
Creates a new account.
Creates a new case.
Creates a new contact.
Creates a new lead.
Creates a new Opportunity.
In recent years, the use of social media has become a trend in the business world. More and more companies are realizing the importance of integrating social media into their business models to compete with other companies in the same industry. According to the definition of social media, it is a group of Internet-based applications that build on the idepogical and technpogical foundations of Web 2.0, and that allow the creation and exchange of user-generated content (Wikipedia. In this paper, Sina Weibo will be used as an example of one of the most popular Social Media platforms in China. Microsoft Dynamics CRM will be used as an example of a business application integrated with social media in an attempt to offer value-added services for customers.
Microsoft Dynamics CRM is a business application used by companies to manage customer relationship including customer data, marketing strategies, sales processes, service management, etc. It can be integrated with other business applications including ERP, accounting software, web marketing software, etc. (Microsoft. It is also able to connect with social media sites such as Twitter and Facebook to facilitate communication with customers and suppliers. The integration of Microsoft Dynamics CRM and Sina Weibo is achieved by using Power BI for Server to provide rich insights into consumer behavior (Power BI. For example, it is possible to analyze the influence of microblogging on company’s revenue or effectiveness of marketing campaigns. By using Cortana Intelligence Suite, Microsoft Dynamics CRM can learn from users’ engagement with its applications (Cortana Intelligence Suite. This is considered a very powerful feature because it enables Microsoft Dynamics CRM to provide different suggestions based on what the users are interested in. As a result, user experience is improved which leads to improved productivity.Sina Weibo is one of the largest social media platforms in China with over 300 million registered users. It is considered a hybrid platform which allows users to share information among themselves and with the public. Users can create their own blog posts or read other people’s blogs posts (Sina. Sina Weibo also uses microblogging which allows users to post small pieces of information for their fplowers to read. Examples of microblogging include posting about daily life events such as going out for dinner or taking a break at work. In this way, microblogging enables businesses to communicate with current and potential customers directly which helps improve customer relationship management (CRM. process.
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