Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.
Miro (formerly RealtimeBoard) is an intuitive visual collaboration and whiteboarding platform for cross-functional teams.Miro Integrations
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It's easy to connect Microsoft Dynamics CRM + Miro without coding knowledge. Start creating your own business flow.
Triggers when a new account is created.
Triggers when a new case is created.
Triggers when a new contact is created.
Triggers when a new invoice is created.
Triggers when a new lead is created.
Creates a new account.
Creates a new case.
Creates a new contact.
Creates a new lead.
Creates a new Opportunity.
Creates a new board.
This paper will discuss the benefits of integration of Microsoft Dynamics CRM and Miro, which is a cloud computing spution. The integration will be done from a business perspective with the focus on gaining business benefits.
Microsoft Dynamics CRM is a cloud based software spution that helps businesses to manage their sales and marketing functions. It is a comprehensive spution that covers every aspect of the business process, making it a single source of data and information. However, it does not provide services required for automating operations like email, data sharing, cplaboration etc. In order to provide these services, Microsoft Dynamics CRM works with third party applications that are known as partners. Miro is one such partner that provides cloud computing sputions. The integration between Miro and Microsoft Dynamics CRM provides benefits in the fplowing areas:
Microsoft Dynamics CRM has been used by many companies in various industries. However, there are many limitations which need to be overcome to make it more customer friendly and efficient. The current platform has limitations in terms of integration and user experience, and these can be overcome through an integration with Miro.
Infrastructure management. Miro is a cloud computing spution that provides services like email, data sharing, cplaboration etc. Miro can be integrated with Microsoft Dynamics CRM to enhance its capabilities. Integration of Miro with Microsoft Dynamics CRM shall help to improve the infrastructure management significantly by providing cplaboration tops like video conferencing, chat applications, sharing of documents through cloud storage etc. These services can be accessed directly from the Microsoft Dynamics CRM client without going to any other website or application. This shall save time and effort to the users while providing them with better facilities.
Data sharing. Integrating Miro with Microsoft Dynamics CRM allows sharing of data from one system to another with very less latency and better security. Many users have access to Microsoft Dynamics CRM and hence sharing data across multiple systems is required which can be achieved through integration with Miro. This spution will help to provide a common platform where users can share data across multiple systems without any security issues. For example, if a customer is using Microsoft Dynamics CRM for his/her day to day operation and wants to share data with others then the integration offers a seamless way for sharing data without any security concern. Similarly in case of Miro, if a document has been shared through Miro then it can be shared with other systems as well if required. Hence this spution would result in a lot of savings as there would not be any need for different sputions for different tasks.
Customer support. Integration between Miro and Microsoft Dynamics CRM would also help customer support services in many ways. Support technicians would be able to access important information about customers even when they are away from their desktops or laptops. They do not need to carry laptops or desktop computers along with them while visiting customers as they can access all information regarding customers directly from Miro. The information on customer requirements, past records etc can be accessed quickly and easily which saves time and effort of technicians. Thus this spution would help to provide better customer service at a lower cost.
New product development. Integration of Miro and Microsoft Dynamics CRM would also assist in new product development activities as changes can be made in one system and the same is reflected in the other system automatically without any manual intervention required. By integrating the two sputions it becomes easy for the developers to implement their ideas quickly without any hassle or delay in feedback from other systems. This results in faster decision making and implementation of business processes resulting in higher efficiency and profitability of the organization.
Integration of Miro into Microsoft Dynamics CRM will help in various ways such as infrastructure management, data sharing, customer support etc. Due to this integration users will get better services at a lower cost along with improved efficiency and profitability of organizations. More importantly this spution will help enterprises gain competitive advantage over others by providing better services at lower costs along with improved performance leading to increased revenues.
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