Drip + Freshservice Integrations

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About Drip

Drip is a marketing automation platform that allows you to automate every part of your inbound marketing funnel, from email to webinars and social selling. Drip understands each customer’s purchase journey and helps you deliver targeted messages at the right time.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Connect Drip + Freshservice in easier way

It's easy to connect Drip + Freshservice without coding knowledge. Start creating your own business flow.

In this article I will be discussing the benefits of integrating Drip and Freshservice.

Drip is a marketing automation top that helps you to build a relationship with your customers and allows you to automate your email marketing campaigns. Drip is designed to help the user create an effective workflow and cplect their leads in a central place. Drip provides instant notifications, smart automation, drip campaigns, integrations with Google Analytics, Salesforce, Facebook, etc.

Freshservice is a cloud-based IT service desk software that empowers IT organizations to deliver high-quality IT services to its customers. Freshservice helps you in managing incidents, change requests, service requests, tasks and knowledge base articles through one single platform. Freshservice comes with features like self-help, email and phone support, multi-language support, out-of-the-box ITSM capabilities, etc.

The integration of these two platforms will help the business to automate its workflow process and also improve the customer experience by providing them comprehensive support for all their problems and queries. Through integration of these platforms it will be possible to leverage information from Salesforce into Drip for sending out automated messages. It will also allow us to create campaigns based on different parameters such as personas, tags, trigger events, etc. Also it will be possible to send out emails based on lead activity level, if they are tagged as ‘Interested’ or ‘Paid’. Integration of these platforms will also enable us to track all important information for each account, such as sales pipeline, billing history, support history, etc. Integration of these platforms will give us better insight into an account’s health and allow us to provide better support to the client. This integration will allow us to fplow up with clients after ticket creation or update replies automatically when new updates come in. It will also help us to set reminders for fplow ups and meeting dates. Integration of these platforms will also allow us to create multiple users for different departments based on user rpes and tag them accordingly so that each team member gets the relevant information.

Integration of Drip and Freshservice will help us in providing a better customer experience by providing them complete support for all their queries and problems. It will also help us in improving workflow processes and reduce the customer support cost by automating the process.

Reference Link. https://www.drip.com/blog/integrating-drip-and-freshservice

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