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Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the worldSkype for Business Integrations
It's easy to connect Drift + Skype for Business without coding knowledge. Start creating your own business flow.
Drift is a free customer communication platform that lets you communicate with your customers via messaging, voice calls, email, and social media. Drift can be used for managing conversations and nurture leads into opportunities.
Drift uses artificial intelligence to convert customer conversations into actionable insights. Categorize the customer’s conversation from email, chat, social media, and phone call as well as create custom workflows to trigger tasks based on the conversation. The Drift’s features include:
With the help of the artificial intelligence engine, the company can automatically detect the type of conversation and categorize it. You can also use this feature to easily see which stage your conversation is in and use that insight to take appropriate action. For example, you can send an email within 10 minutes after a customer has contacted you via social media. It will also recognize the emotion that your customer is expressing and give you the relevant information about their emotions.
Drift lets you create workflows around your customer conversations. You can schedule an email campaign, schedule a Facebook post or automate anything you want to do based on your customers’ actions and reactions. You can set up automated messages for your customers right from their website or app, which means that you don’t have to be in front of your computer to respond to your customers.
Drift lets you easily track all your calls and view detailed analytics about the call. This helps you to analyze how you are performing and where you need to improve. It gives you the exact information about how many calls are going through Skype, how many calls are going through Drift, and how many calls are coming from mobile phones or landlines.
Drift has integration with live chat services such as Intercom, Zendesk, LiveChat, etc., as well as Facebook Messenger, Slack, Skype for Business, Twitter, and other messengers including KLM’s WhatsApp channel. With the help of this feature, you can easily respond to incoming messages and chats within seconds without leaving your desk. You don’t need to switch between multiple applications to communicate with your customers. It also helps you to provide a better experience to your customers since they will be able to reach out to you easily.
As I mentioned earlier, Drift has integration with Skype for Business. Through this integration, you can start a new conversation through a click of a button from your Salesforce account page or LinkedIn account page. The person who you want to reach out to will be notified via Skype for Business or email right away. They will receive a notification from you if they don’t have Drift installed on their computer yet. If they do have Drift installed on their computer, then they can directly respond to the message without needing to install any additional software.
The company has built its integration with Skype for Business with a few simple steps:
Step 1. Create an Outbound Message Template in Salesforce.
Step 2. Select the Outbound Message Template in Salesforce.
Step 3. Give a name to this template in Salesforce and click “Save” at the top-right corner of Salesforce. Your new template will be ready now in Salesforce! It looks like this:
Step 4. Add a new Outbound Message Template Button in Skype for Business Conspe by filling out the form below:
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