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Drift + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between Drift and Intercom

About Drift

Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
Intercom Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Zendesk Zendesk

Best Drift and Intercom Integrations

  • Drift HubSpot

    Drift + HubSpot

    Add new leads from Drift to HubSpot Read More...
    When this happens...
    Drift New Conversation
     
    Then do this...
    HubSpot Create or Update Contact
    If you use HubSpot as your principal marketing automation system, Drift may be used as a secondary source of quality leads while keeping everything in one place. With the help of this automation, all new leads from Drift will be added to your contact list in HubSpot. This way, you will be able to send them a personal message and continue engaging in conversation, without any major effort on your part.
    How Does This Integration Work?
    • When someone writes into live chat and provides their email address
    • Appy Pie Connect creates a new lead in Drift.
    Apps Involved
    • Drift
    • HubSpot
  • Drift Salesforce

    Drift + Salesforce

    Add new Drift chats to a Salesforce contact record Read More...
    When this happens...
    Drift New Conversation
     
    Then do this...
    Salesforce Update Record
    For customer facing employees, the ability to capture first-hand customer feedback during live chats helps improve your customer support strategies. Now you can add a new Drift chat to a Salesforce contact record. Set up this integration and whenever a new chat is started in Drift, Appy Pie Connect will create a new record in Salesforce.
    How Does This Integration Work?
    • A new conversation is started in Drift
    • Appy Pie Connect adds a link to the conversation on the matching contact record in Salesforce
    Apps Involved
    • Drift
    • Salesforce
  • Drift Zoho Cliq

    Drift + Zoho Cliq

    Broadcast new Drift conversations in Zoho Cliq Read More...
    When this happens...
    Drift New Conversation
     
    Then do this...
    Zoho Cliq Broadcast a Bot Message
    If you've started a Drift conversation with someone in Zoho Cliq, you can now broadcast it to anyone in your Zoho Cliq team. After setting up this integration, Appy Pie Connect will watch new conversations in Zoho Cliq and automatically post new chat information to Zoho Cliq. This integration will allow you to quickly let your team know about any conversations started by others.
    How Does This Integration Work?
    • A new conversation is started in Drift
    • Appy Pie Connect post that conversation to Zoho Cliq
    Apps Involved
    • Drift
    • Zoho Cliq
  • Drift Zendesk

    Intercom + Zendesk

    Create tickets on Zendesk for new Intercom conversations Read More...
    When this happens...
    Drift New Conversation
     
    Then do this...
    Zendesk Create Ticket
    Intercom and Zendesk both are great tools to help you drive sales and offer support through every step of the funnel. Trusted by the world’s most innovative businesses, both tools are great at improving the entire sales and support vertical manifold. After setting this integration up, whenever a new conversation takes place on Intercom, Appy Pie Connect will automatically create new tickets for future follow ups in Zendesk, keeping both teams and client databases updated no matter where the action happens.
    How this Intercom - Zendesk integration Works
    • A new conversation takes place on Intercom
    • Appy Pie Connect automatically creates a ticket on Zendesk
    What You Need
    • An Intercom account
    • A Zendesk account
  • Drift Salesforce

    Intercom + Salesforce

    Create leads in Salesforce from new Intercom users Read More...
    When this happens...
    Drift New User
     
    Then do this...
    Salesforce Create Lead
    If you are looking for ways to make your CRM applications work hand in hand, then this integration is for you. After setting this integration up, whenever a new user is added to your Intercom account, Appy Pie Connect will automatically send that user to Salesforce as a new lead. This way, you can keep growing your business by generating new leads.
    How It Works
    • A new user is added to Intercom
    • Appy Pie Connect will automatically add that user to Salesforce as a new lead
    What You Need
    • An Intercom account
    • A Salesforce account
  • Drift Salesforce

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    {{item.message}} Read More...
    When this happens...
    Drift {{item.triggerTitle}}
     
    Then do this...
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Connect Drift + Intercom in easier way

It's easy to connect Drift + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers each time when a new message in a conversation is received.

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Drift & Intercom Integrations Work

  1. Step 1: Choose Drift as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Drift with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Intercom as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Intercom with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Drift and Intercom

Drift is a platform that allows people to have a chat with each other. Drift is a software as a service (SaaS. top. Drift is a reliable, scalable, and affordable alternative to live, on-demand customer support. Drift enables companies to have a real-time conversation with visitors of their websites. In addition, Drift provides an automated customer support spution.

Intercom is a digital marketing platform that assists companies in improving the way they communicate with their customers. Intercom is also capable of delivering customer experience which can be useful for increasing sales conversions.

  • Integration of Drift and Intercom
  • Drift and Intercom can be integrated with each other. The integration would be useful for companies which use both the tops. The integration will allow these companies to save time and money which they could otherwise spend if they were to use the tops separately. Drift and Intercom could be integrated by using Zapier which is a SaaS top intended to make connections between various platforms simple. Zapier allows you to create custom Zaps, which are automated workflows that connect two different apps. When you create a custom Zap, the Zapier system sends information between two or more apps automatically. You can even create multiple Zaps at once called applets. Applets are groups of Zaps that are executed together.

  • Benefits of Integration of Drift and Intercom
  • When Drift and Intercom are integrated with each other, the benefits include:

    You can lead conversations with your leads where you can ask them questions, provide feedback, and give less support than if you were using only one of the tops. If you want to know how much to charge for your product, you can ask your lead through Drift. If your lead does not respond within a certain period of time, you can send the same message through Intercom. If your lead responds through Drift, then you can double your price. If your lead responds through Intercom, then you can reduce your price by 20%. You save time which you could otherwise spend doing something else. The integration will save you money since you will not have to pay for two separate tops. For example, if you spend $2000 on customer support alone using Intercom, you can save $2000 by integrating Drift for free with Intercom. The integration will save you money since you will not have to hire another person to do customer support for you. All you need is one person who will do customer support for both tops. This person will only need to leave the email platform once to gain access to the customer support software before returning to his or her computer. The integration will help you gain more clients because it will enable you to provide the best customer support possible. It will also allow you to scale up your business faster. Your clients will be happy with the fast response times they will get from both Drift and Intercom which are being used together. You can have one message go out across all channels or separate ones depending on what is appropriate for the situation

    If your company uses both Drift and Intercom, then it is worth it to integrate them together so that they will work together seamlessly without having to go back and forth between them. If your company does not use either one of them, then it is worth it to consider using both of them together so that they will be able to provide better customer support and provide a better experience for your clients.

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.