Deskpro is a web-based helpdesk software with multiple channel support.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
It's easy to connect Deskpro + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Deskpro is an online helpdesk software which helps enterprises manage their IT services (including desktops, servers and mobile devices.
Zendesk is a cloud-based helpdesk software. It is used by many companies in the world such as Cisco, VMware, Salesforce, etc.
By integrating Deskpro and Zendesk, the user will be able to manage both IT services and customer support together. For example, when the users in Deskpro wants to request for a system problem to Zendesk, he/she can do it via a single platform. In this case, the users will be able to see the status of the request on both platforms. Hence, they will not have to switch between two different platforms during their daily work. This makes it much easier for them to work with these two systems in a more efficient manner.
The integration of Deskpro and Zendesk brings several benefits to both enterprises and customers. The enterprises can integrate the desktops with Zendesk’s ticketing system so that they can easily manage all the tasks of desktop management together. They can also use the API provided by Zendesk to create new functionalities of their own. For example, they may want to create custom fields for their tickets or assign tickets to particular internal users. On the other hand, customers can enjoy a better support service since the requests from customers are managed through one place. Moreover, customers can access information about the status of their requests on both platforms by logging into the same account. Hence, they will not have to login into two different accounts for accessing the information of their requests.
In conclusion, integration of Deskpro and Zendesk is an important step in making the life of enterprise users and customers easier. The integration of these two systems helps enterprises manage their IT services and customer support in a more efficient manner.
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