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Deskpro + Twilio Integrations

Appy Pie Connect allows you to automate multiple workflows between Deskpro and Twilio

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
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Best Deskpro and Twilio Integrations

  • Deskpro Google Sheets

    Deskpro + Google Sheets

    Create rows on Google Sheets for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Save time by automatically adding new Deskpro tickets to your Google Sheets and create useful lists so you have a head start when you need to reference customer information. Once active, Appy Pie Connect will automatically add new tickets in Deskpro to a Google Spreadsheet. Set it up in just a few minutes.
    How This Deskpro – Google Sheets Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect adds that ticket to Google Sheets
    What You Need
    • Deskpro account
    • Google Sheets account
  • Deskpro Slack

    Deskpro + Slack

    Send Slack Channel messages for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Slack Send Channel Message
    This integration is a simple way to post new Deskpro tickets to your dedicated Slack channel, speeding up team communication. Once you enable this connect flow, whenever a new ticket is created in Deskpro, Appy Pie Connect will create a Slack message with the relevant details. Empower your team to address issues faster!
    How This Deskpro – Slack Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect sends a message in channel on Slack
    What You Need
    • Deskpro account
    • Slack account
  • Deskpro Trello

    Deskpro + Trello

    Create Trello cards for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Trello Create Card
    Make sure your team stays on the same page by creating a card in Trello as soon as a new Deskpro ticket is created. After setting up this integration, Appy Pie Connect will send new Deskpro tickets to your Trello boards, enabling you to automatically prioritize your work, and see what needs to be done next.
    How This Deskpro – Trello Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect create new ticket on Trello
    What You Need
    • Deskpro account
    • Trello account
  • Deskpro Google Sheets

    Twilio + Google Sheets

    Add new Google Sheet rows for Twilio SMS text messages Read More...
    When this happens...
    Deskpro New SMS
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you’re a business owner, you understand the importance of Twilio SMS Text Messages. These SMS text message mean a lot to your business and you must keep them safe for future reference. With our automation platform, you can automatically save Twilio SMS Text Messages without any manual efforts. With this integration active, Appy Pie Connect will copy your Twilio SMS messages into a spreadsheet in Google Sheets, bringing all of your messages together into one place.
    How This Connect Works
    • A new SMS message triggers in Twilio
    • Appy Pie Connect automatically adds the SMS to Google Sheets as a new row in a spreadsheet
    What You Need
    • A Twilio account
    • A Google account (with an access to Google Sheets spreadsheet)
  • Deskpro Google Sheets

    Twilio + Google Sheets

    Save New Twilio Calls to Google Sheets as New Rows Read More...
    When this happens...
    Deskpro New Call
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Setup Google Sheets – Twilio automation with Appy Pie Connect and automatically save Twilio calls without any manual efforts. You don’t need to learn coding or programming skills, just follow our simple instructions and set-up this Connect in minutes. After setting this integration up, Appy Pie Connect will save Twilio phone calls in details, including – number, call location, and how long you talked or any other detail you might need.
    How This Automation Works
    • A new call is logged on Twilio
    • Appy Pie Connect adds call information to Google Sheets as a new row
    What Is Needed For Integration
    • A Twilio Account
    • A Google Account( with access to Google Sheets)
  • Deskpro Google Sheets

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Deskpro {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Deskpro + Twilio in easier way

It's easy to connect Deskpro + Twilio without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How Deskpro & Twilio Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Deskpro with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Twilio as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Twilio with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and Twilio

  • Deskpro? The first thing that the reader would want to know about Deskpro is what it actually is. Deskpro is a platform which connects to your Twilio account and allows you to create phone numbers which can be used by your clients to call you. We will discuss this later in body.
  • Twilio? Twilio is an API-based voice and messaging service. It helps developers build applications for communicating over the Internet.
  • Integration of Deskpro and Twilio
  • Deskpro allows you to integrate with Twilio by creating an account on Deskpro. After creating an account, you can go to settings and fplow the instructions given there. You will be asked to enter your Twilio credentials and create two numbers for incoming calls. You can put any number there. Here we used 7777777777. Then choose which number should be used as a ‘primary’ number. This number will appear on your client’s Caller ID when they receive calls from your number. As soon as this step is completed, you will get a verification code to verify your Twilio account. In case you are using a different phone number, you can change that phone number from your account settings as well. Now you have successfully integrated your Twilio account with Deskpro and can start receiving calls from your clients through your Deskpro number.

  • Benefits of Integration of Deskpro and Twilio
  • Now we will discuss how integrating Deskpro with Twilio makes it easier for us to receive calls from our clients and make it more convenient for them too. The main benefit of Deskpro is that it allows us to set up a business phone system in minutes without any technical knowledge. It also helps us save money by paying only for minutes used instead of paying for whpe year or month at once like in other phone systems. Another good thing about deskpro is that we can use its virtual number anywhere in the world which makes it very convenient for the client too as they will not need to find out which country you are in while calling you. In addition, deskpro provides free extensions so that we can add multiple numbers to our virtual number to show the customers which department they are calling and how many people are working there. We have already discussed how Deskpro allows us to integrate with Twilio which makes it very easy to receive calls from our clients with just a few clicks. The integration of these two services allows us to take advantage of the advanced features provided by deskpro like logging calls, recording calls, waiting music etc.

    We have discussed some of the benefits of integrating Deskpro with Twilio in this article. However, there are many other features provided by deskpro which we have not talked about here so if you want to know more about it then visit its website at https://www.deskproapp.com/.

    The process to integrate Deskpro and Toggl may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.